Power West Properties, Inc. in Santa Cruz, California

“Great place and location”

“Great home-base to explore Santa Cruz! Location was amazing, being so close to the local beach and walking distance to restaurants. The house had everything we need for our short stay, it was cosy and very homely.”

“The location is great. The size + outdoor spaces were nice for enjoying the weather. (Though the outdoor furniture needs to be cleaned.) What did not go well: When we left for the day + returned, we could tell someone had been in the rental. I asked the prop mgr + there was no response that night (in meantime, we were weirded out). The next am, they first said no. Then they realized their exterminator had been there to set ant traps, that they normally do it when guests aren’t there as the traps draw the ants out … which they did! There were ants in the bathroom, kitchen + attic floor in the master. When I shared this with the prop mgr, she offered to have cleaners clean up the ants + for us to have a late check out, which we appreciated. What I wanted was a partial refund. For what we paid (*a lot* for 3 nights) that’s two strikes. She agreed to do a refund but would not specify an amount. It was less than 10% of the total cost. I asked for more. She stopped communicating with us.”

“Loved this unique house with lots of charm, right near the beach. Easy drive to the boardwalk. Perfect spot for a larger family with three bedrooms. We loved it!”

“The home was in a great area and was very comfortable. We enjoyed being able to access the Cliff drive so easily. We did have a problem with small ants in the kitchen that we communicated to the owners. Although they sent someone out the next day, the ants remained. In addition, the listing described a "coffee bar" for patrons use. Although there was a coffee maker and a few filters, there were no other supplies, or the actual coffee, for making coffee. We notified the owners, and although they acknowledged the message, there was no resolution. This was very disappointing.”