Grand Welcome in Santa Cruz, California

“Great location. Close to the beach and shops/restaurants. Bring body soap, ant/spider deterrent, and be prepared to use your hotspot as the WiFi isn’t reliable. Beds are comfortable and there’s plenty of room.”

“Wonderful place - clean and simple beach vibe, lovely place with a short walk to cliffs/beach, lovely street with nice neighbors and close to surfing spots.”

“PROS: Location location! This AirBnb is a block from the ocean! It doesn’t get better than this neighborhood in Santa Cruz — close to the best surf spots, Verve coffee, restaurants and shopping. Having a dedicated parking spot was AMAZING. CONS: Not to be dramatic but the absolute thinnest cheapest toilet paper ever. For such a pricey AirBnb, you would think 2-ply would be a given. This home is managed by an agency and it shows. We have a newborn baby and asked if we could check in a little early — no problem. For a price! And not a cheap one. I’ve never been charged for an early/late check in before. Also, bring your own toiletries. Cheap ones provided and zero body wash! Also, no extra towels. One each.”

“The house was cute and clean. I am pretty sure I was talking to a robot every time I messaged the host. The day before my stay I asked about a late checkout and received 3 different responses about when to check back about availability for a late checkout. I also asked what type of coffee maker, drip or pod. I was told drip coffee, so I took coffee grinds instead of pods. When I arrived, I was disappointed to find that the coffee maker was a Keurig. I was also disappointed that there was no body wash provided. I did message the host about both of these problems, and the reply was that they were looking into rectifying these issues right away because "the house was supposed to have a drip coffee maker and there was supposed to be body wash". I never heard from them again. So, cute house, nice location, horrible customer service. I highly doubt any of my messages went to an actual human. I feel like overall, it was overpriced and won't be using this company again.”

“Great stay! This place is comfortable and has spacious living rooms. The backyard is really nice and there's a hot outdoor shower for after the beach. The only thing I didn't notice beforehand is there is not a shower in the master bathroom. Good location, would recommend staying here.”