Kasa in Santa Clara, California

“Excellent stay! The apartment was clean and comfortable. Very silent and good equipment in kitchen! The rooftop was stunning with hot tub and gym. Nice clean calm building. The coffee place right next to it and university which brought calm focused and mature vibe. We came for crossfit games because my boyfriend was competing and we had an amazing stay! The only thing that was inconvenient was that there was no option for late check in or being able to have access to the rooftop or facilities. Overall AMAZINGGG”

“Very hard to find and terrible customer service”

“Don’t batter! Not worth your time. If something will get wrong they will not take responsibility and just made you wait! Find a different place for your piece of mind!!! I paid for an early check in enter the room and it was in the mid of being clean. No communication. I texted them, their response is that some will contact me shortly… fast forward an hour and a half!!! I was just waiting not knowing when the room will be ready, thinking that it could be any minute (because they said shortly). I only got a generic apology. When I asked for a refund they refused. Had to change my plans push things - so uncomfortable. Go somewhere else!!! Not worth it!”

“I would recommend future guests confirm with the host that there are no outstanding maintenance issues before booking. The host did communicate the issue once it was discovered, but I believe guests should be made aware of any known maintenance concerns before checking in on the day of. Not 2 hrs prior to be arriving, so they can make an informed decision. Greater transparency upfront and proper customer service would have made a significant difference to my experience.”

“This was a very lovely place with a lot of things to do. However, getting inside the gates felt like Fort Knox and there may not be away around that.”