Air Concierge in San Jose, California

“The lofts were perfect for our stay. Santana Row had lots of shops,restaurants. All walkable. Home was clean and provided many necessities (dishwashing pod,laundry detergent,quality toilet paper,paper towels. We were there for an event downtown which was an easy drive. Host was very quick to answer any questions I had. Very happy with our acccomodations. Only suggestion if Possible would be to provide more than one fob to enter home.”

“Very good unit and responsive host, would stay again at this place.”

“The apartment matched the photos. It had coloured linens and towels were grey and worn. I prefer white linens in shared spaces, as they make it easier to assess cleanliness. I requested white sheets and towels before check-in, the host confirmed, yet didn’t follow through. I noticed upon arrival, and had to go to Target to buy my own. A simple heads-up would have let me come prepared. They apologized, asked for receipts to reimburse me, and then went silent. There was also no functioning vacuum. As someone who likes to keep a clean space, I requested one on day three of my stay and in the three weeks I stayed, It never came. During a three-day trip mid-stay, the host also volunteered to clean the apartment. I returned to find it untouched. The space itself is lovely, but this host makes commitments they don’t keep. Three separate dropped promises over three weeks left a clear impression of indifference toward guest needs.”

“My family and I enjoyed our time in this home on Santana Row. Great location and wonderful amenities. The team is very responsive and had A++ communication!”

“The location was fantastic, the home was immaculate, and the host was incredibly responsive to my inquiries. Their prompt responses were greatly appreciated. Thank you.”