Casago Coachella Valley reviews in Palm Springs, California

“I think this place is super nice, clean, and good amount of space for 6 people. Only knocking one star for not allowing early check in (they only have options for paid early check in, my party arrived early and they said we would need to pay $200+ to check in early which in my experience in all the airbnbs I’ve visited even internationally I’ve never had to pay lol). I didn’t get to try the pool as there was a storm during my stay so can’t comment on that, but it was a cute backyard. Great amount of space, big beds. Loved the area. We were staying for a festival so if you are looking for a place near the Palm Springs convention center (shuttle stop) this is a great idea. Very responsive team - not sure if it was an AI agent but they were nice, even when I had to edit the stay to two nights instead of three. Overall, I recommend this Airbnb. Just be mindful of NO check in flexibility, which is rare in my experience. Thank you!”

“After the door code wait in the rain the toilet backed up into the shower. 2 maintenance men and Finally a certified plumber. I spent hours on the phone waiting for a response for these issues!! It was disgusting! No cleaner came. I was never having FUN in Palm Springs because I spent all my time on Hold or fighting for Casaga’s attention. I will NEVER rent a property run by Casaga again! 2 nd bad experience: East Coast and West Coast. In the bathroom it states that you are dealing with old plumbing yet no plumber can come on short notice.”

“**PROS:** Great location, comfortable beds, great showers, spacious accommodations, and stylish decor. The unique casita was a highlight, and the bikes and pool floats were thoughtful extras. **CONS:** The spa was a major reason we booked this property and paid more than comparable rentals. Only after arrival did we learn that it required an additional fee (price unknown as our 48 hours would be the day we were leaving) and 48 hours’ notice, neither of which was disclosed in the listing or the house rules provided before our stay. The kitchen lacked basic seasonings which has never been an issue in other rentals , and we had to fix the casita toilet before using it. Our request for a one-hour early check-in was also never responded too. Based on this experience, I would prefer renting directly from an owner in the future (not a propert management co") and going forward, will ask more questions that matter to me in what I am looking for in an AIRBNB. Lesson learned.”

“Great house if you need 2 master suits (one is still bigger but both great). 2 gues rooms are good too. Excellent outside area, love the pool and the spa. Great location if you are looking fors quite, pita full, and beautiful surroundng.”

“Very cute. In need if some updates but still very home-y”