Casago Coachella Valley reviews in Palm Desert, California

“When walking in the first day, Airbnb smelt really bad and the AC was not working (it was 98 degrees inside). Had to leave Airbnb for many hours since it was very hot inside the Airbnb. Host was responsive about the situation, but no one came to fix the AC until 11:30pm. We had to go to sleep really late that night in order to comfortably sleep until the place cooled down. The smell never went away even with the AC on and there were ants everywhere in the living room, we could not sit on the couch for a long time. Lastly, the TV remote did not have batteries, we had to look for some and the TV sound also did not work. Luckily, we went for a two day festival, so we did not have to spend much time at the Airbnb. We appreciated the host being responsive about the AC situation, but I don’t think I would stay there again. Neighborhood in general felt very safe and it was a great location from the festival we went to.”

“Amazing views. Very quiet, great location to disconnect. Make sure the.front door locks have been updated before you book. Also, during hot days, no use of the garage to park vehicles is a bit annoying. Aside from that, awesome house for a couple(s) get away.”

“Was provided the wrong code at check In and since this a corporation when you call their support line you have to go through a virtual assistant, then get transferred to a representative out of country and then finally they contact the local property manager who will call you back in 10-15 minutes to get you the correct code. WiFi didn’t work at all even after restarting router and modem. But the condo is in a great location and was clean!”

“Honestly never book with Casago. They waited untill the afternoon of the day we checked in to cancel my reservation. They already sent me my codes and check in info then sent me a text to cancel. Communication is awful.”

“Overall, my stay was good, but the experience around late checkout could have been handled much better. I reached out to request a late checkout Casago team were responsive and helpful. They approved a late checkout for an additional fee and said they would send a payment link via email. However, I never received the payment link, even after following up multiple times and confirming my email. While the Casago team kept trying to resend it, there seemed to be a delay or issue on their end. The frustrating part was the interaction with the property manager, David. He called us and was very rude and confrontational, pressuring us to pay immediately and implying we would be charged for an extra day despite the fact that we hadn’t received the payment link yet. That situation felt unfair and unnecessary, especially since we were actively trying to pay. In short: Property manager (David): unprofessional and overly aggressive It made an otherwise good stay feel stressful at the end.”