Melon Stay in Montclair, California

“Was in town for a wedding and it was located conveniently nearby. The place was nice, clean, and comfortable. If you are sensitive to light, there are not heavy enough curtains to keep out the street lamp and sunshine from coming through so you will wake up early. Also the WiFi wasn’t working during my stay which was disappointing. I was asked to send a screenshot before they could help me but it was too late as I already had to leave for the day.”

“Good alternative to a local hotel. Pictures are deceiving as the apartment is not on the ground floor. It is otherwise as pictured. Parking is on the ground floor of the garage and additional parking on the street. In case you plan to cook, it is very sparsely stocked stocked kitchen. There were 4 wine glasses but to wine opener (we bought one and left it there). No scissors either. Check in can be challenging if you are not able to crouch down. The fob to open the front door is maybe a foot off the ground and hard to see at night. Someone who was luckily coming in let me in after several attempts to open it and stated many people have the same issue. Upstairs it was easier to retrieve the fob. They only gave us one which was meant if one of us left the other could not leave the apartment. If you are in town to visit La Verne or Claremont it is a very convenient location.”

“Unresponsive host”

“While the unit was exactly as pictured, the infestation of flying bugs inside the unit made it impossible to cook, eat, or feel comfortable. The unit is on the ground floor and the sheer curtain is less than ideal to obscure you from the outside or the outside from you. Upon check in I received a note stating the thermostat would not go below a certain level. As someone currently in medical menopause, this information would have been much more helpful beforehand as it would’ve changed my decision to proceed with the booking. I did appreciate the prompt responses, but the “solutions”; a can of bug spray and a box fan left outside the door vs someone coming to assess and resolve the situation weren’t solutions at all.”

“To be fair the place was very clean, the bathroom was nice, kitchen well-equipped and the furnishings new (a rug and a second armchair would have been welcome). What disappointed us is that when we booked the listing showed a space with a patio, and patio doors which seemed lovely and airy...but when we arrived there was no patio, no patio doors and just a window that couldn't be opened and was above head height (the apartment is technically ground floor but sunken so that drive way is overhead). This is one of those listings where the hosts clearly have more than one apartment in the property that makes it hard to know exactly what you're getting. Someone else complained about this in the comments (after we booked) and the owners say they've updated the site - though it still doesn't seem clear to me. Hosts responded by saying that there were lots of other outdoor patio areas, though those seemed to be in another building in the complex.”