Melon Stay

“Nice location, nice apatement, but lots of small things made our stay uncomfortable. - Building entry lock screen dead - Room door lock run out of battery locked out, wait 15mins been fixed - LOTs of ants appeared in the room at last day of stay - Apartment central alarm keep sounding at last day morning, made it impossible to sty - Our car been toweled, my fault did not read clearly from host, but the parking lots have NO ANY SIGNS for the numbered slots is reserved, last day we’ve been lock out, host reply was ask police to find out, had no intent to further help, the property manage team help us contacted towing company(Summit Towing Co. Upland), and we’ve been tread rudely and charged $550, Without a receipt The room is very well decorated and maintained, but the service and experience we had were not.”

“I felt that the kitchen was not stocked with drinking glasses. The kitchen floor we had to sweep it was dirty. The sheets in one of the bedrooms were stained. Some of the washcloths were stained. One towel was torn. I found used soap from a previous guest in the master bathroom that was under the mat in the shower. The kitchen refrigerator had a water purifier and ice but it was not hooked up. The place was not handicapped accessible. All of the people in my party were between 66 and 79 years old. There were no grab bars in either bathroom. This could be a liability if someone falls in the shower. Also the knifes in the knife rack had been used and put back without being washed. The fan in the master bathroom did not work and there was rust all over the fan. I feel that the amenities were limited. They did not supply Kleenex. And I found used soap from a previous guest in the drawers or cupboard in both bathrooms.”

“This is a shared space not whole house & not only that, the lock to separate this floor from the other renters was broken! We received a message that said don’t be bothered if you see other people in the kitchen 😳 we were so confused because we did not see this anywhere before booking”

“Quiet. Spacious. Communication was a bit off for a number of reasons.”

“After a couple mishaps checking in, we enjoyed our stay. We had our young children with us, and they loved having their own rooms and exploring the space. The downside was there were no games or toys at all, only TV’s. And the backyard is pictured as bigger than it is, it’s pretty tiny with a rickety table and a chair on the patio. The space itself was great, but lack of thought for big groups of people activities was disappointing”

“I have stayed at his other properties and always have been very happy. However, this sister property was nothing like the other properties and it in fact it didn’t flow as the others. Immediately upon check-in, I noticed quite a few things that didn’t meet the typical standard when staying at the other properties. Unfortunately, housekeeping coming after the fact could not help a serious maintenance issue. Although, I was extremely disappointed and surprised, I will say that he responded quickly and housekeeping came out a day later. Jerry helped in seeing that I was reimbursed and offered another location. I think Jerry’s quick and accommodating response actually made me feel better and guests appreciate when hosts respond quickly and are open to feedback which makes the experience even better.”

“Please be aware of unwarranted fines and false accusations!! The house was as pictured, besides the brown sludge left in the fridge, the host tried to nickle and dime his way into an additional $1200 by overcharging for an extension. I extended the trip and was charged $200 more than I would’ve been if I book a separate reservation there for those nights, which didn’t make sense as they avoided cleaning fees and just explained as they have the right to charge what they want. Fine. The real kicker is receiving a message and $1000 fine request two weeks after my stay saying there were crumbs left on the floor and an odor from smoke. ( false we don’t smoke) $200 charge for “trash from unapproved guests after party” attached to a juice box in the fridge. This home has enough cameras to know there were no unapproved guests at anytime. Another $200 charge for dirty carpet, also a joke. There was ONE Gatorade top left in the pic that apparently sent the “house cleaner” into a frenzy.”

“Unresponsive host”

“To be fair the place was very clean, the bathroom was nice, kitchen well-equipped and the furnishings new (a rug and a second armchair would have been welcome). What disappointed us is that when we booked the listing showed a space with a patio, and patio doors which seemed lovely and airy...but when we arrived there was no patio, no patio doors and just a window that couldn't be opened and was above head height (the apartment is technically ground floor but sunken so that drive way is overhead). This is one of those listings where the hosts clearly have more than one apartment in the property that makes it hard to know exactly what you're getting. Someone else complained about this in the comments (after we booked) and the owners say they've updated the site - though it still doesn't seem clear to me. Hosts responded by saying that there were lots of other outdoor patio areas, though those seemed to be in another building in the complex.”

“I wish I can write an honest 5 🌟 review but if I did then I wouldn’t be honest. Let me start off by saying that this place was clean and beautiful. Me and my family had plans to make dinner together with the kids, plans to have movie night etc…well the entire 5 days that I was there I could not use the internet at all! Absolutely nothing! No the internet was not down, the internet had all bars so it was 100% accessible but the WiFi password that I was given was incorrect. I messaged the host and sent a video and photos of me selecting the proper WiFi username and the password that they provided me and they blamed it on the internet company and told me that they would provide me a hotspot while they heard back from the internet provider. NOTHING was done regardless of what they said. None of my family was able to come for this reason. No internet, no movie night, no entertainment. No devices can be connected at all whatsoever. This was a waste of nearly $1000. Never again.”