Robinhood Management in Lake Arrowhead, California

“home was great, and very peaceful and quiet area. great place to get away from any city and relax.”

“This was unfortunately my first negative Airbnb experience after many years of using the platform. The property fell well below expectations in several areas. Hot water was unreliable, the kitchen was poorly equipped for cooking (very limited utensils, no blender, and worn cookware), and the BBQ was dirty upon arrival. Several furnishings were in poor condition. Furniture had a foot odor, the sofa rocked when sitting, and the unsecured living room rug created a tripping hazard. The TV sound quality was poor, and the Wi-Fi was unstable throughout our stay. The main floor bathroom towel rack also fell from the wall during normal use. My biggest concern was safety. The patio balcony felt noticeably unstable and wobbled when in use, which was especially concerning while traveling with a toddler. Management initially approved a late checkout but later revoked it to accommodate another booking. Communication was dismissive, and concerns were not meaningfully addressed. Overall not worth it.”

“Scenery was nice, house definitely could use some upkeep as far as activities listed, rooms were big and specious comfortable beds, Overall had a great time.”

“Would stay again. There are definitely pros and cons to going with an air bnb run by a big property management company. Pros: The rental was extremely clean, higher end furnishings, great mattress and they provided very clear directions, home instructions etc. Cons: we didnt find them to be very accomodating or provide the extra touches you experience with rentals ran by the owners. Prior to booking we reached out to confirm if they ever allow early check in or luggage / food drop off. They quickly expressed they would be happy to if able, and that it shouldnt be an issue. Then the day of, when we were on our way up the mountain, they sent a follow up message that they would be charging an extra $55 for us to swing by early to put groceries in the fridge, before we go explore arrowhead. It felt misleading, and wish they would have communicated the fee before hand. This was also our first air bnb rental where there wasnt any body wash, shampoo or conditioner in the shower.”

“It is a last-minute pick but we never regret it! The house locates in a little quiet forest where the view is pretty nice.”