Robinhood Management

“This is a great, comfortable and spacious cabin, but I agree with previous reviewers about problems with the TV connection, and a lack of cleanliness and maintenance in certain areas. (It's a pet friendly cabin.) I'd messaged the mgmt co days prior to our arrival, which to their credit always responds quickly, to ask that these issues be resolved before our stay, but they weren't, sadly. The TV wasn't usable until our third day there since a new Roku stick had to be ordered and delivered to the cabin for us to set up ourselves. Big Bear Lake is a beautiful area to explore and you can have a very nice stay in this cabin, just read the other reviews to be fully informed. We did find the king bed to be really soft and comfortable, the shower to be hot with good flow, and the kitchen to be well-stocked and with nice newer appliances. The bath towels were fine, but the paper and bath products (pink in color / smelled like bubble gum) are low quality, so bring your own if you're particular.”

“Mouse droppings in house. Garage infested with mice. Same problem reported last April and obviously not resolved.”

“We enjoyed our stay at the Cozy Owl Lodge. Overall I would recommend it. The driveway is as steep and narrow as they say, so keep that in mind. The space was very clean, beautiful view, looks just like the pictures. It had some nice, modern touches. We found it very peaceful there. The bed in the primary bedroom was very comfortable (we didn’t use the others). The location was great, just a short drive to town. I paid $60 extra for late check out. When I got the arrival text it had the standard 10am checkout. I asked to verify our 1pm checkout and was told yes. However, at 10:30am while we were trying to have a lazy, romantic morning in bed we heard a knock at the door which was the cleaner. We dressed quickly and he was polite about saying he would check with his manager and come back. Better than some of the other reviews I’ve read about checkout. Seemed like poor communication. We enjoyed the hot tub but it was hard to manage, knobs came off in our hand and wouldn’t turn off.”

“Just one complain: you have to take all of your trash after you're gone.”

“Our stay had several issues future guests should know about. There are two driveways and two front doors, but you should park at the upper driveway. The lower front door does not work, and if you park there you’ll have to carry everything up a very steep hill to reach the correct entrance. The upper driveway is also very steep and difficult to get into. Inside, the home did not appear to be professionally cleaned, and it was not well stocked with basic household items. If you are traveling with a family and plan to cook or clean during your stay, you may find it lacking. Checkout was the worst part. While we were loading the car, a woman came up the driveway and asked to start cleaning even though our daughters were still sleeping. After I explained that, she got back in her car, blocked the driveway, and yelled at us from inside her vehicle. It was extremely unprofessional and scared both me and my kids. Whether she was the cleaner, owner, or management, the behavior was unacceptable.”

“The host was a bit slow to respond but overall the house was quite spacious and great. However, some of the beds were not as queen as they were said on the listing. Quite small and way too soft.”

“This was unfortunately my first negative Airbnb experience after many years of using the platform. The property fell well below expectations in several areas. Hot water was unreliable, the kitchen was poorly equipped for cooking (very limited utensils, no blender, and worn cookware), and the BBQ was dirty upon arrival. Several furnishings were in poor condition. Furniture had a foot odor, the sofa rocked when sitting, and the unsecured living room rug created a tripping hazard. The TV sound quality was poor, and the Wi-Fi was unstable throughout our stay. The main floor bathroom towel rack also fell from the wall during normal use. My biggest concern was safety. The patio balcony felt noticeably unstable and wobbled when in use, which was especially concerning while traveling with a toddler. Management initially approved a late checkout but later revoked it to accommodate another booking. Communication was dismissive, and concerns were not meaningfully addressed. Overall not worth it.”

“It was a great place to stay but it was a bit unfriendly to hikers and they added on a trash fee without it being mentioned anywhere in the prior booking, $10 per bag which felt a bit high.”

“It’s taken me awhile to write this. This was truely the worst stay I’ve ever had and even more shocking the customer service from air bnb was horrible. Host was very responsive during booking and signing the contract and paying them almost 27k to stay there for a month to decide if we liked the area and get out of dodge for a little bit. It is the same house yes but when we got there first off there’s boards and nails messed up on porch and a huge hole in the window. Going inside is the aroma of animal urine. There were dirty dishes in the sink and rat poop everywhere . There is a bird living upstairs and no hot water. We left after two days I couldn’t have my child there under these conditions. They wouldn’t refund me so I contacted air bnb. I have photos and videos that are timed and dated. The best they said they could do is $300 out of the $2700!!! They cancelled my reservation I should still be there now, 300 doesn’t cover even one weeks stay!!! Don’t use them :(”

“I really wanted to like this cabin, but unfortunately, our stay was disappointing. The main issue was the cleanliness — the bed linens didn’t look or smell freshly washed. The hot tub was even worse: the water looked dirty with hairs and bits of debris floating around, and the tub itself seemed old and not properly maintained. The kitchen was also missing several basic items that were listed in the description — a few essentials you’d expect were just not there, like coffee and cookware. Overall, it felt like the place hasn’t been maintained or checked properly before guests arrive. For the price, we definitely expected better cleanliness and upkeep.”