Casago in Indio, California

“Well let me say the outside was Amazing and the pool was huge and the outdoor space was nice size for our large group. We booked the house for the 4th of July weekend and particularly because there are no homes directly behind the house. The house was a nice size and in fairly decent ship which was a plus, however there was some issue that i feel had not been addressed because before i book a home i always read previous guest comments. Which in this instance with this home it was many. For example the sinks in the Master bedroom one did not work at which a previous guest had mentione and the game table in the upstairs loft is broken. And the garage looks as if they owner is using it store things inside. Also the downstairs TV is extremely old and could be updated also the bar b que grill ignite knob is missing so you wont be able to use the grill. But for me those our things that can be fixed or replaced and just add and over all better experience for future guest.”

“1 Upon arrival, we discovered a dead rodent in the pool, which rendered the pool unusable for the first day of our stay until it could be addressed. This was both unsanitary and unacceptable, especially considering the pool was one of the primary reasons we booked the property in Palm Springs. 2 On the second day, the jacuzzi completely drained and became unusable for the remainder of the trip. This rendered the pool and jacuzzi unusable for the trip duration. 3 The master bathroom sink area was also not functioning properly. One sink had the drain plug stuck closed, while the other sink would not drain correctly, making the master bathroom inconvenient and partially unusable. 4 The living room television was outdated and malfunctioning, further impacting our ability to enjoy the common area amenities as advertised. Taken together, these were not isolated minor inconveniences — they materially impacted the quality and enjoyment of the trip.”