Casago Coachella Valley in Indian Wells, California

“The place was cozy and comfortable, and the backyard was spacious & beautiful. The jacuzzi and pool were great. The beds were comfortable & the bathrooms were perfect - with great showers! Unfortunately it was nearly impossible connecting with the hosts leading up to the visit, I had to contact Airbnb multiple times for them to reach out just to hear anything back. Even the phone number in the listing information was incorrect. Upon arrival, the code for the front door didn't work, & the lockbox keys took many tries each before we were able to open the door. Given the unresponsive nature of the hosts leading up to our stay, I was worried up until the moment we actually entered the home that we would even have a place to stay for the weekend. All in all, the home is great, but the stress of the hosts was very challenging.”

“amazing location!”

“Great place to just hang on the back patio and pool area. No reason to leave the house if you’re looking for R&R.”

“We had a great time! The house was beautiful. The pool area was private and gorgeous. Bed was super comfortable. The only things I would change would be that if you arrive early, you cannot store your luggage in the garage or anything, the hot tub is something you have to pay to have heated and checkout is at 10 which seemed really early when you are traveling. But all in all, I would stay again. It was really pretty. I would just plan for those drawbacks in advance.”

“The house was great, but the property managers were awful. I paid extra for a 10 am check in and they didn’t have the right code and weren’t inside the house until after 12pm, missing the entire tennis match we bought tickets for that started at 11am. We couldn’t go to the match bc we had our dog they needed to be inside the house. The tickets were 500 each and we are filing a claim for reimbursement for the tickets and the 100.00 early check in fee.”