Blueground in Emeryville, California

“My partner and I stayed with our two cats for two months while transitioning to the Bay Area. We chose this location because the apartment had built-in amenities like a gym and parking. The apartment itself was as-described and came with everything we'd need--dishes, cleaning supplies, a few hangers, towels, etc. It had been nicely cleaned. However, there was no parking available, just limited street parking, whereas the listing said it was available. Also, the fees for pets was incredibly high, and it's nonrefundable. It took quite a while to have Blueground communicate with the apartment complex about things like fixes to the unit - and one fix to the bedroom window (it couldnt open) was never completed during the whole two months. Then for move-out, Blueground tried to make me pay $300 extra for cleaning and attached some photos from the cleaners, but all the photos showed the most basic cleaning. Overall, it was a very expensive stay for only OK value.”

“I honestly would've given my stay 5 stars if it weren't for the horrendous customer service. From the very start, I had an incredibly frustrating experience with Blueground. It seems like the support reps don't take notes or talk with each other. If I had a larger word count limit, I'd explain each situation in more detail. There were times I had to follow up 2-3 times to get a response. Also, one time I called the support line to register a new car and it sounded like I had awakened this lady from her slumber. She was not happy to help me and sounded annoyed that I even called. Overall, lovely space, awful customer experience. It's great for a short weekend getaway, but I would not recommend to anyone looking for short-term rentals (I stayed for 2 months).”