Casago Coachella Valley reviews in California

“After the door code wait in the rain the toilet backed up into the shower. 2 maintenance men and Finally a certified plumber. I spent hours on the phone waiting for a response for these issues!! It was disgusting! No cleaner came. I was never having FUN in Palm Springs because I spent all my time on Hold or fighting for Casaga’s attention. I will NEVER rent a property run by Casaga again! 2 nd bad experience: East Coast and West Coast. In the bathroom it states that you are dealing with old plumbing yet no plumber can come on short notice.”

“I think this place is super nice, clean, and good amount of space for 6 people. Only knocking one star for not allowing early check in (they only have options for paid early check in, my party arrived early and they said we would need to pay $200+ to check in early which in my experience in all the airbnbs I’ve visited even internationally I’ve never had to pay lol). I didn’t get to try the pool as there was a storm during my stay so can’t comment on that, but it was a cute backyard. Great amount of space, big beds. Loved the area. We were staying for a festival so if you are looking for a place near the Palm Springs convention center (shuttle stop) this is a great idea. Very responsive team - not sure if it was an AI agent but they were nice, even when I had to edit the stay to two nights instead of three. Overall, I recommend this Airbnb. Just be mindful of NO check in flexibility, which is rare in my experience. Thank you!”

“When walking in the first day, Airbnb smelt really bad and the AC was not working (it was 98 degrees inside). Had to leave Airbnb for many hours since it was very hot inside the Airbnb. Host was responsive about the situation, but no one came to fix the AC until 11:30pm. We had to go to sleep really late that night in order to comfortably sleep until the place cooled down. The smell never went away even with the AC on and there were ants everywhere in the living room, we could not sit on the couch for a long time. Lastly, the TV remote did not have batteries, we had to look for some and the TV sound also did not work. Luckily, we went for a two day festival, so we did not have to spend much time at the Airbnb. We appreciated the host being responsive about the AC situation, but I don’t think I would stay there again. Neighborhood in general felt very safe and it was a great location from the festival we went to.”

“This place was definitely not where we expected it to be. It took us over an hr just to get down to Palm Springs to the festival”

“Was provided the wrong code at check In and since this a corporation when you call their support line you have to go through a virtual assistant, then get transferred to a representative out of country and then finally they contact the local property manager who will call you back in 10-15 minutes to get you the correct code. WiFi didn’t work at all even after restarting router and modem. But the condo is in a great location and was clean!”