Blueground in California

“They made me pay for a background check before I checked in. Would not accept my credit cards despite Airbnb saying there was not issue. The washer did not work ever during the stay. The heater was stuck in an on position which made the place unbearably hot. I was told that my pet was ok without any charges for the two weeks. The furniture was not as described and very old and disgusting and barely usable and missing a chair. There was a terrible smell. On two occasions water was pouring through the ceiling in the bathroom for several hours. Customer service was not helpful and only worked during business hours and did not respond to the problems. Then they are trying to charge me 650 extra for the dog there for two weeks. I left the place cleaner then when I entered this property. I would avoid Blueground properties at all cost. By far the worst Airbnb I have ever stayed at.”

“we had a good stay overall, but it was disappointing at the end when they made false claims around cleanliness and cleaning services they used. it was claimed that deep cleaning was needed ($$$) but only showed pictures of some dust spots and two marks we couldn't identify. first time this has happened to me. great location though”

“Super great host and amazing house!”

“I stayed here for four weeks. I barely slept at all. My partner stayed with me for a little while too and he had so much trouble with the noise that decided to leave early. Every night somewhere between midnight and 3am there is a very loud noise that woke us up every single night. After sending videos, blue ground asked for more videos, so I ended up recording this three nights and after ten days they finally got back to me that it's nothing they can do and it's normal maintenance. After some point I started playing white noise on the TV but every night that would go off too because their Wifi kept shutting down. When I pointed this out they said there is nothing they can do. They also kept pushing for the communication outside Airbnb. The only reason I didn't move was because they said there is no way for me to get my money back. I have stayed in so many airbnbs before. This was by far the worst experience I have ever had. Be cautious!!!!”

“your service and the communication was atrocious. One of the worst experiences I've had and it continues to be. there's no two-way conversation that's just a series of repeated robotic responses. therefore nothing ever makes progress. anything I needed done for the apartment I had to go to the office or I had to fix myself. The service never was helpful”