Five Star Vacation Rentals in Big Bear Lake, California

“The house was beautiful upon the arrival but once we tried using things we found a lot of issues. The location was beautiful. Unfortunately the host was slow to respond.”

“We really enjoyed our stay at this cabin in Big Bear. The house was big, spacious, and comfortable, and we had a great time overall. We were respectful of the property and appreciated the space and atmosphere. The only issue we noticed was that some of the nails were sticking up from the wooden patio/deck flooring, which could be a safety hazard for the guests. We also recommend replacing some of the kitchen items, especially the can opener and possibly the pans. Other than that, we truly enjoyed our stay and would recommend this cabin.”

“I’m assuming that they have multiple locations because it tells you that there’s a garage and there is no the garage so if you have more than two cars, you’re kind of screwed that the card has to park semi in the road the stove only one burner works they still had to decorate for Christmas, even though we rented it for Easter they give you limited towels. You don’t get the house rules until after the cancellation date and when you reach out, it’s a company so they don’t respond with a certain amount of time or hours the hot tub is is outdated in some of the features don’t work the pool table same thing pool sticks are worn and tour the pool table worn and tour. There’s cracks in the towel, which is a hazard for kids and they covered it with a poorly installed area rug the grill is old and rusted. The only good thing about this place is the location for the village and the room set up if you have multifamily company.”

“Mark was very unresponsive when there was an issue with the booking age, which was hidden in a hard to find location. He did not respond until after the refund date. He isn't a regular airbnb host, he works for a professional rental agency called 5 star vacation rentals. I would not recommend booking if you want a host who can communicate and respond within a week of messaging.”

“We had a group of 8 and I would say the space is large enough but the supplies provided for the house were minimal. Also all the games are broken or missing something. My son was excited to start playing and there was something wrong with every single game in the house. I woukd say that the esthetic of the house looks nice in pictures but it’s just not usable. One large nice sized tub in the primary bedroom but it took forever to fill up for my 4 year old to take a bath. If I started the water before checkout it still wouldn’t have been filled by the time I reached the bottom of the mountain….. seriously, that slow the water was. The beds were super hard, probably the most uncomfortable we’ve ever slept in. There is a motion camera in the living room which I didn’t think was allowed anymore. Just so many red flags here and so many other airbnbs in big bear.”