Blue Gems Management in Scottsdale, Arizona

“The aesthetics of the place are great but the actual Airbnb is falling apart. The glam room had no electricity during our entire stay despite being told repeatedly that maintenance would come to address the issue. On arrival, the trash was full and never taken out. Several appliances were not functional and the towel hanger was broken and many of the remote controls for the lights/fans in the room did not have batteries. Our pool was also never heated. All of these issues left us feeling disappointed during our stay even if the place was very appealing in terms of decor.”

“The photos look much better online when you get into the home it very dusty there’s marks all over the walls the shower in the main bathroom didn’t work it shot up like a fire hydrant. The wall in the bathroom by the baseboard were ripped as well as paper was taped behind the toilet. Not worth the money even for 1 night.”

“We stayed here for a bachelorette party as it had everything pink ready to go. When we arrived the stand in the makeup room was broken - upon review of previous guests reviews it’s been broken for quite some time and still yet to be fixed. The one double mattress in the rooms leg was broken and the bed was crooked. When I reached out to the hosts they were quick to respond and said they would send maintenance over straight away to fix it and the makeup stand. However no one showed up during our stay to fix anything. I request the pool to be heated well in advance and the heat was not turned on. Was fortunately refunded for that, but disappointed as the description literally says heated pool. We also wanted to note the kerug did not work so we purchase pods just to not have any working machine. They hardly provide any toilet paper and do not check propane tasks between guests. Every tank was empty. House has potential but it’s not there yet.”

“Super great, exactly what we needed.”

“The Airbnb was very cute, but our experience was disappointing. We waited two days for maintenance and no one ever came, so we were only able to use one shower. We noticed several issues, including a sink coming apart, a loose towel rack, a broken vanity light, and a vanity table that was too wobbly to use. One of the main reasons we booked was for the vanity room, but we couldn’t use it because of these problems. The place has a lot of potential, but the lack of maintenance really affected our stay.”