Pure Suites in Phoenix, Arizona

“Very enjoyable stay, clean property, centralized and close to expressways. A lot of places to go with tons of restaurants in the area. It was definitely a pleasure and i would highly recommend.”

“My stay here was great!”

“This was by far the worst Airbnb experience I have had. The host did not provide even basic essentials such as hand soap or dish washing soap. When we asked about these items, the response was rude and unhelpful. Several appliances were also not functioning properly, including the mixer, which made our stay inconvenient. We booked this property for one month but stayed for two weeks only. The lack of basic amenities, non-working equipment, and poor communication from the host made the stay very disappointing. I would not recommend this property to anyone.”

“Excellent location and strong amenities at the Montreux complex. The unit itself showed signs of deferred maintenance, including pet odor, worn carpet, and some cleaning issues. A basic kitchen maintenance issue (rusted knives) required multiple follow-ups and escalation before being resolved. Communication with management during this process was not handled professionally and detracted from the stay.”

“This was, without question, the worst Airbnb experience I have had after thousands of stays worldwide. We arrived at check-in with our family and could not access the property. The host required a lease but did not successfully provide it prior to check-in. I repeatedly asked for it to be resent to multiple email addresses and checked all folders, including spam, but never received it. The host refused to resend it and insisted it had already been delivered. Communication became confrontational, including being told I was "lying" while trying to resolve the issue. After more than two hours of failed attempts, we had to find alternative accommodations. This was especially stressful as we are in Phoenix for a serious medical situation near Mayo Clinic. I would strongly advise others to avoid this listing.”