Pure Suites in Phoenix, Arizona

“Excellent location and strong amenities at the Montreux complex. The unit itself showed signs of deferred maintenance, including pet odor, worn carpet, and some cleaning issues. A basic kitchen maintenance issue (rusted knives) required multiple follow-ups and escalation before being resolved. Communication with management during this process was not handled professionally and detracted from the stay.”

“This was, without question, the worst Airbnb experience I have had after thousands of stays worldwide. We arrived at check-in with our family and could not access the property. The host required a lease but did not successfully provide it prior to check-in. I repeatedly asked for it to be resent to multiple email addresses and checked all folders, including spam, but never received it. The host refused to resend it and insisted it had already been delivered. Communication became confrontational, including being told I was "lying" while trying to resolve the issue. After more than two hours of failed attempts, we had to find alternative accommodations. This was especially stressful as we are in Phoenix for a serious medical situation near Mayo Clinic. I would strongly advise others to avoid this listing.”

“Apartment itself was clean and fine. But based on what their manager said, our 2yo baby had to walk on her toes all day long, in order to avoid our neighbors banging the walls. Basically we deserved that, as there your baby has to be reasonable as an adult and be always quite. And it's not your neighbor's behaving inappropriately banging walls aggressively every time when you baby even slightly runs in the apartment you paid for, it's your fault, you have to control your baby's activity in order to not get bullied. And it's all about noon, afternoon, early evening...Perfectly appropriate communication for an apartment building management, good job! Victim blaming? Never heard of it”

“Excelente”

“Great place to stay. we used to be one to the mayo clinic where my mom had 6 weeks of treatment. would definitely come back and stay here again.”