Blue Gems Management in Phoenix, Arizona

“Where do I start, we booked this house for a special girls trip and the description stated we could have the pool heated for a cost that we were willing to pay. When we inquired about it they said they couldn’t do it here for whatever reason. That was one of the reasons why we booked in the first place. Then, when we pulled up we noticed the gate was left wide open with back door unlocked. When we entered it had a mildew smell like an old thrift store. The rug was in need of a deep cleaning. Towels and sheets were left on floor from previous guests so it was clear no one came to clean. The bathroom and kitchen were all dirty. When we called to inquire about it they said they could try to get someone to come out the next day to clean! Did they expect us to stay there until housekeeping came? The woman on the phone did not seem to care to accommodate us or consider the bind we were put in. We had to find another place last minute and no one has reached out. Would definitely not recommend”