Wonder Vacation Homes

“The house was very clean and had plenty of space. Where I ran into issues: in the listing, it is not clearly stated the spa is not heated, and requires payment for heating. Wifi information was continuously incorrect after multiple messages and explanations. They finally agreed to heat the spa for the remainder of my stay since it was not clearly stated in the listing. Came home from the park the next day, the breaker was turned off for the pump. Overall, the house was great. However, host needs to get better at customer service.”

“UNRESPONSIVE HOSTS, TERRIBLE,HORRIBLE COMPLETE DIRTY HOUSE, NOT EVEN A HOMELESS PERSON WOULD STAY THERE. WE NOTIFIED THE HOSTS AND ARBNB AND THEY NEVER RETURNED OUR MONEY EVEN THOU WE NEVER STAYED THERE. WORST EXPERIENCE EVER. A COMPLETE NIGHTMARE THAT HOUSE AND HOSTS ARE A JOKE TOO. DON'T EVER GO THERE, YOU WILL REGRET IT FOR EVER AND EVER AND FOR THE REST OF YOUR LIFES. WE RENTED HOTEL ROOMS IN ORLANDO BECAUSE WE COULDN'T STAY IN THAT NIGHTMARE OF A HOUSE, THEY COMPLETELY MESSED UP OUR VACATIONS. I HOPE THEY'RE HAPPY OF HOW BAD OF HOSTS THEY'RE. THEIR ACCOUNT SHOULD BE CLOSED TO ARBNB SINCE THEIR ACTIONS DON'T HONOR ARBNB AT ALL. THESE HOSTS ARE CROOKS AND SCOUNDRELS. WE TOOK PICTURES AND VIDEOS AND SENT THOSE TO THEM AND THEY DIDN'T CARE. WE ALSO SENT THOSE TO ARBNB AND AFTER ABDULL FROM ARBNB SAID HE WOULD RETURN OUR MONEY HE DIDN'T.”

“the house was perfect for what we needed. the "resort" staff could use a little customer service refresher. host was very attentive. becareful of carpet tacks in entry ways as we had one kiddo get hurt on one.”

“This was a great location easy access from Osceola Parkway (find this gem of a road on day 2) vs Vineland. 20 minutes to most Disney Parks and 30 minutes to Sea World and Universal. The dip pool in the back was perfect for our 19 month old grandson. The layout was excellent having almost 2 main bedrooms on the top floor and pretty much having bathrooms for each room. The upstairs bathroom in the hall has a tiny shower so does feel a little claustrophobic. Only one tub could be challenging for families not a big deal for us. It was decorated cute and it was functional. We did have issues with TV's not being setup with HDMI cords (living room) and caused stress/delays. Main Bedroom had cable box unplugged. There were no instructions and that was frustrating. The only other negative is not enough towels for a 5 BR 4 BA house, only one roll of toilet paper, 3 trash bags and few dishwasher/washer pod for 8 nights was not enough and should have been provided based on overall cost.”

“LIARS”

“One of the worst rental experiences we have had. There were cockroaches in the kitchen and mold in the toilets and showers. The house was run-down, the furniture was in poor condition, and the Wi-Fi did not work. We arrived around 11:00 p.m., and the host demanded an additional $200 deposit on top of what we had already paid for the reservation. They refused to provide the entry code until we paid. They even threatened to mark us as a “no-show,” knowing we were standing outside waiting to get in. Being pressured for an additional payment late at night just to access the house was unacceptable. There was also a sticker warning that setting the air conditioning below 72°F could damage the system and that we would be responsible. This added to an already uncomfortable and unwelcoming experience. Poor cleanliness, poor maintenance, nonworking Wi-Fi, and terrible service. Based on our experience, I strongly recommend avoiding this property.”

“Above average host. The place was very clean and well prepared. However, instructions for entering and leaving were not clear and as a visitor you can only go through one gate. There is a gate near the property but we couldn’t use it. Also, the doors to the pools have alarms and they constantly went off during our stay. It was very unclear on how we could access the pool without alarms constantly blaring to the point that it woke us up and would not go off. But I cannot stress enough how beautiful and clean the home is!”

“This is the second time we have stayed at this townhouse. We had a great experience the first time two years ago but this time started out rocky. We arrived and there was no power and water from the melted ice in the freezer on the kitchen floor. We started contacting the numbers we had immediately. After a couple hours our power was turned back on and we had a great stay after that. The community has great amenities though like a pool, putt putt, and a restaurant. The townhouse was also clean and about 20 mins from Disney.”

“This is my first negative Airbnb review. The listing photos do not accurately reflect the property’s condition. Downstairs showed noticeable wear, but upstairs was significantly worse. The carpet was so heavily worn and stained that, despite the no-shoes rule, I wouldn’t feel comfortable walking on it barefoot. The upstairs walls, trim, and door frames had extensive dirt and scuff marks, and both upstairs bathrooms had a strong unpleasant odor. Both king beds appeared old and heavily worn, with one having a massive sinkhole that made it unsuitable for sleeping. I immediately sent the host photos and videos and requested another property. None were available, and I was offered housekeeping or maintenance during my stay, even though the mattresses could not be replaced. My concerns were dismissed as “normal wear and tear.” Airbnb Support ultimately had to intervene, relocate my family , and after independently reviewing the evidence, approved a full refund after the host refused.”

“We were out at the parks all day and when we came home the kitchen was infested with roaches. We did not leave any food out or anything of the sort. We contacted the host who did not answer, however it was very late so it is understandable. They left us an after hours number to contact and this number was non responsive and unhelpful. We continued having the same problem the entire trip. They stated to have sent maintenance and pest control to spray the area while we were out during the day, however this changed nothing and for 3 consecutive days the kitchen was filled with roaches. We continuously sent pictures of the infestation and were still not offered alternate accommodations and when asked we were ignored. We are currently waiting to receive some form of compensation as this was disgusting and unacceptable. The host was very kind and helpful leading up to the trip but not when it came to roaches in the kitchen.”