Vacanza Stays

“Great home with amazing amenities. Only gave 4 stars because the AC was broken our first night but it was fixed promptly the second day of our stay. The host had towels folded nicely, additional items in the kitchen, and coffee and tea available. It felt like staying in a hotel! Overall I definitely recommend this place for a retreat or festival getaway.”

“We were very disappointed with the property. We booked this property for its backyard, where the feature photos showed green and lush trees around the pool and comfortable patio furnitures with plush cushions. In reality, half of the trees in the backyard are dead and sad looking. Only cheap lounge chairs without any cushion. The interior was okay. Definitely not a luxury feel though. Beddings are slim and worn and stained — Doesn’t feel very clean. Some door handles and bathroom fixtures are out of alignment. The window shades in the master bedroom are cheap and very dirty. Property management was responsive when contacted. But they refuse to switch us to an alternative booking after I reported the listing misrepresentation upon checkin. They did send a tech in the morning to address an issue with the AC vent in the master bedroom, the vent is right on top of my head - we couldn’t sleep with cool air blowing on our heads. They also sent a pool person after I reported green water.”

“The backyard was very nice and was suitable for our family who like to swim. The beds weren't comfortable and there was minimal seating in the family area. The outdoor dining area needs a definite upgrade. The premises lacked basic supplies. I.e. no boxes of Kleenex were available, minimal basic necessities.”

“The house itself is absolutely stunning and made for a wonderful stay. However, we were disappointed by the cleanliness upon arrival. The home was quite dusty, and we found hair on the bedding in the primary bedroom that wasn't ours. While the property is beautiful, it didn't meet our expectations regarding housekeeping standards.”

“We had trouble getting into one of the areas of the house, and there was a very slow response from the management company to get in. We did get in after calling several numbers.”

“Good neighborhood, house was okay, the pool was too cold. The house rules kept the home too warm and the living room in particular did not cool as well as the rest of the house. The kitchen lacked standard cooking items like casserole dishes, foil, plastic bags, we had to supply trash bags and other common needs.”

“We enjoyed our stay. The photos are accurate and the rooms and bathrooms were bigger than expected. The home was clean but lacked attention to dirty walls, some trash outside, stains on pillowcases, and check in instructions. The code given did not work for our main entrance. Someone was supposed to come fix it, but no one showed. Therefore, we had to walk around the back (on rocks) or hop the wall to access the front door. We paid extra for early check in but could not enjoy the yard due to pool maintenance arriving. The guest bedroom mattresses kept falling through the frame due to the slats not being put in place. We had to continuously lift the mattresses and fix them throughout the weekend. Overall, we did enjoy our stay and the home is very nice. Unfortunately, we just experienced some inconveniences. We would still recommend this home for your group as it fit all of us and we did love hanging out in the yard and hot tub.”

“The house way amazing. The amenities and everything in the house was great! The pool was a great temperature and house was everything we needed. When we needed help communicating the door code was not working, it was impossible to receive help over the phone. Beside that night, the house was great.”

“Vacanza Stays staff was courteous and friendly. It took a couple of days to respond to a list of concerns. Although they offered to repair some of them, the most important was the latch from home to pool, and the toddler that we were most concerned about was leaving the property the same day they could repair. Did not repair fire pit or pool table and never delivered a hose to clean patio and deck. The house has a great layout. It's a bit tired. I wouldn't go back.”

“We booked this home specifically to enjoy a family stay using the pool and spa, but unfortunately they were not functional during our visit. The pool and spa temperature remained around 61 degrees, despite multiple attempts to communicate the issue with the host. Because of this, we ultimately cut our trip short by one day. The house itself felt tired and in need of repairs. For a home that accommodated four guests, there were only five bath towels provided for the entire stay, which was insufficient. Overall, the property did not meet expectations for the price or the amenities advertised, particularly the pool, which was the primary reason we booked. Host was non-responsive other than requesting a five star review.”