Utah's Best Vacation Rentals

“The place is beautiful and in a nice location. The rooms and beds were comfortable and orderly. However there are necessary maintenance needs. Broken and falling apart selves. Kitchen items in the wrong location or broken (toaster was broken). There were broken lamps and light switches that lead to nothing. We were most excited for the theater room, but it was difficult to get it to work. Not easy to use or connect to.”

“the place is good but some of their amenities are not. The wifi was not working most of our stay, it finally worked the last night we were there, i tried calling the host but no reply or even call back. The pool needs some maintenance and cleaning. The garbage can is broken. But overall we were satisfied and the group had fun.”

“Great House, Terrible Management and Amenities We spent 5 days in St. George and had a wonderful time. Pros: Spacious: Plenty of room and indoor seating (table for 8, 4 barstools) for our group of 11. Location: Amazing proximity to Tuacahn and Snow Canyon. Kitchen: Well-stocked with a grill, blender, large crockpot, and electric griddle. Cons: Poor Management (Utah’s Best Vacation Rentals): We had to ask three times for basic bath towels and kitchen cloths starting Sunday; they only delivered them on Thursday after I threatened a negative review. Furthermore, the listing promised a trampoline (a main reason we booked), but there wasn't one. They promised a resolution regarding a partial refund three days ago but have gone silent. Disgusting Pool Area: The neighborhood pool was green and murky, the slide and splash pad didn't work, and the hot tub area was crawling with cockroaches. Dirty Exterior: The balcony, porch, and outdoor furniture were covered in thick red desert dust.”

“Parking is very limited. The place needs some fixing up. When we arrived the glass front door severely cracked. There are bleach stains on the carpet. The drywall/paint have some water damage in the front room. The outdoor furniture on the upper balcony is very torn and tattered. They want you use a 3rd party portal for some of the check-in info. The info on the airbnb is not correct (WiFi info is bad)”

“The house was clean and beautiful. The only complaint was with the pool. It was dirty and we could not get the hot tub to work. We asked for help but did not receive it. Other than this, our stay was wonderful.”

“Nice place, fun pools. Owned and operated by big corp. most messages were automated and the few human responses we got weren’t helpful. E.g. bathtub didn’t have a plug so we couldn’t bathe our 5 small children while staying there. Big deal on a pool vacay. They never were able to respond with anything other than “we reached out to maintenance”. Then we’d get another automated message saying please reach out Hope your stay is great. Also sketchy they email you with a third party contract. I’d advise not signing anything outside of the normal Airbnb system. The third party form wants your PII, credit card info, and you to sign a super long contract. Don’t do it.”

“We had a wonderful time at this home. It had plenty of beds for our large family. It was very comfortable. We loved having the waterpark so close by. Just wish check-in was earlier than 4:00 and checkout was 11:00 not 10:00”

“We loved our stay, beautiful home and location. Just a few upkeep items, lost of dust everywhere, long hairs found in all of the bathrooms and the carpet up stairs has lifted, for the money we paid for the weekend, deep cleaning really should be done.”

“We checked in and the lock wasnt working. Host took a while to respond while we waited outside. Then we get in, there is a dirty underwear on one of the beds left behind. Fennel seeds on the side of another bed, roaches in the house. We reach out to host and no response. There was no dishwasher detergent pod, no laundry pods, just 1 roll of bounty and 3 trash bags. Pam bottle empty, no oil, stains on towels provided. We had to go buy everything ourselves from Walmart. We let the host know that the jacuzzi was disgusting and dirty, they couldnt get it fixed till the 3rd day of our stay. Next night, we tried grilling on their grill and there were 3 empty gas tanks. No gas to cook. We message the host, and after an hour, they respond, please go and fill it up at Walmart yourself. They then do not want to provide any compensation or reimbursement for the worst Airbnb stay that I have ever stayed in. The hosts were the worst, never available, and generally never helpful.”

“The home had potential, but unfortunately several key amenities were not usable during our stay. The pool was advertised as heated and available year-round but could not be used, and the spa was also unavailable due to a broken cover that wasn’t repaired despite multiple requests. The outdoor kitchen was not functional (no propane and not clean), which was disappointing. We also experienced some cleanliness issues and a lack of responsiveness from the host, including a very dirty shower curtain and our being unable to access an important Amazon delivery due to a locked mailbox and no response from the owner. We requested a partial refund from the owner and are still waiting to hear back, despite several polite nudges. Overall, we chose this property for its amenities, so it was frustrating not to be able to use them. With better maintenance and communication, this could be a great place to stay.”