Urban Furnished

“The apartment was great for our month-long stay in Brooklyn. It is conveniently accessible via public transportation, just a few blocks from a G subway stop and there are several bus lines too. It is clean, quiet and bright (north facing but has floor-to-ceiling windows). The bed was reasonably comfortable. The pictures don't show it but now there is a roller shade over the main window in the living room (similar to the one in the bedroom). There is substantial closet space. The kitchen was well equipped, we cooked several times without a problem. The rooftop was accessible and there was a table and some chairs, but no shade. The neighborhood is great, there are plenty of good restaurants around and some supermarkets are also close. The Urban Furnished team was very responsive, both before and during the stay. (E.g. we had the hair dryer missing and they provided a new one within two days of notifying them.) We had a great stay there.”

“The rental was up one flight of stairs above a bar. The bar played amplified music from late afternoon to early morning most days. I wasn’t able to block it out using earplugs. I reached out a few times, but didn’t receive a substantive response to this undisclosed noise issue from the host. The front bedroom faced a major street, and the back windows faced the bar’s patio. Outside conversations carried through the windows clearly. I felt like I was living above a house party, and renting from an absentee host, though maybe heavy sleepers will have a better experience. The unit itself was comfortable and the location convenient.”

“Thanks for having us”

“Really good apartment plenty of space and good condition good building as well”

“Great apartment, very good host, helpful and responsive. Will for sure use them again!”

“Despite being in a neighborhood that is known for social/nightlife, this apartment is very quiet. You’re surrounded by a community garden, so you don’t hear anything”

“Nice clean apartment in the heart of greenpoint. Such a walkable location to great bars, restaurants and the train.”

“The unit itself matched the photos and was actually more spacious than we expected. It was also clean upon arrival and location is super convenient. However, there are a few important things to be aware of. The apartment is located in a run down building and it sits directly above a VERY noisy bar. Additionally, it’s on a loud, busy street. The noise was a constant issue during our stay. The kitchen is extremely small and not well-suited for longer stays or for anyone planning to cook. While the space looks nice at first glance, the overall quality and noise level made the experience unfavorable.”

“This unit is directly above a bar with music, patrons, and a back patio that can be heard inside the unit until 3-4a. None of this was not disclosed in the description. City quiet hours are 10p - 7a. Jazz Night Sunday 6-10p is loud but the band is good. The Good: location, contactless check-in The Bad: Seems like nobody inspected the unit prior to move in. The WiFi, W/D, hot water, and toaster didn't work. Both vacuums and the toilet were clogged. Hot water went out 3 times requiring maintenance during our stay. One smoke detector was missing, and the other two were missing the batteries. Numerous noise complaints during our stay to the city. Host auto turned mobile key off prior to end of stay and got locked out. The Ugly: The host called to tell us we were too sensitive to the noise, replied in the Air BnB chat to tell us we were wasting their time and the issues couldn't be so bad since we didn't leave the stay early. I'm working with Air BnB now for a refund resolution.”

“The location is excellent—Hell's Kitchen, easy walk to theaters and restaurants, great neighborhood. I arrived January 2nd to find the apartment had no heat. With temperatures in the teens outside, this wasn't a minor inconvenience. An HVAC technician came, determined it couldn't be fixed, and left space heaters—one of which stopped working. When I contacted the host, I was told a unit on the 3rd floor was clean and ready for me to move into at 6pm. I went to check it out before moving my things, and it was anything but clean—unmade bed, dirty dishes, generally filthy. I had to wait another 24 hours to get into an acceptable unit, which happened to be my birthday. So not the way I wanted to spend my birthday The building itself has a persistent unpleasant smell in the common areas. Once I finally got settled in the new unit, it was functional, though the washer was difficult to use. The host's communication left something to be desired, though Airbnb support was helpful.”