Urban Furnished

“Nice clean apartment in the heart of greenpoint. Such a walkable location to great bars, restaurants and the train.”

“The unit itself matched the photos and was actually more spacious than we expected. It was also clean upon arrival and location is super convenient. However, there are a few important things to be aware of. The apartment is located in a run down building and it sits directly above a VERY noisy bar. Additionally, it’s on a loud, busy street. The noise was a constant issue during our stay. The kitchen is extremely small and not well-suited for longer stays or for anyone planning to cook. While the space looks nice at first glance, the overall quality and noise level made the experience unfavorable.”

“This unit is directly above a bar with music, patrons, and a back patio that can be heard inside the unit until 3-4a. None of this was not disclosed in the description. City quiet hours are 10p - 7a. Jazz Night Sunday 6-10p is loud but the band is good. The Good: location, contactless check-in The Bad: Seems like nobody inspected the unit prior to move in. The WiFi, W/D, hot water, and toaster didn't work. Both vacuums and the toilet were clogged. Hot water went out 3 times requiring maintenance during our stay. One smoke detector was missing, and the other two were missing the batteries. Numerous noise complaints during our stay to the city. Host auto turned mobile key off prior to end of stay and got locked out. The Ugly: The host called to tell us we were too sensitive to the noise, replied in the Air BnB chat to tell us we were wasting their time and the issues couldn't be so bad since we didn't leave the stay early. I'm working with Air BnB now for a refund resolution.”

“I stayed there for a month and it was wonderful! The unit matches the pictures and the description almost perfectly, just some small changes. The floor seems to have been renewed (and it's perfect) and some pieces of the furniture are slightly different, but no negative surprises. Urban Furnished was a great host, they answered very quickly to any questions and were always very helpful. Just to mention one fact, one day the heating system of the building was not working properly. I pointed this out and in less than 30 minutes they provided an electric heater. The next day the problem with the heating in the building was solved. The area is really nice, full of good restaurants, and in general relatively quiet (to be in Midtown Manhattan). Columbus Circle is just 10 minutes walking distance. I would definitely go back there.”

“Great apartment. Excellent service from hosts.”

“The location is excellent—Hell's Kitchen, easy walk to theaters and restaurants, great neighborhood. I arrived January 2nd to find the apartment had no heat. With temperatures in the teens outside, this wasn't a minor inconvenience. An HVAC technician came, determined it couldn't be fixed, and left space heaters—one of which stopped working. When I contacted the host, I was told a unit on the 3rd floor was clean and ready for me to move into at 6pm. I went to check it out before moving my things, and it was anything but clean—unmade bed, dirty dishes, generally filthy. I had to wait another 24 hours to get into an acceptable unit, which happened to be my birthday. So not the way I wanted to spend my birthday The building itself has a persistent unpleasant smell in the common areas. Once I finally got settled in the new unit, it was functional, though the washer was difficult to use. The host's communication left something to be desired, though Airbnb support was helpful.”