Traverse Hospitality

“The place looked like the photos and matched the description. The place is old as expected but it is not best maintained. If you have little ones, be careful on the carpet near door ways. The carpet is worn out and the tack strips are poking through. We had one person get pricked in the foot. The place is clean for the most part but the uncommon areas can be missed. And since the place isn't maintained the best, the mattresses are old and worn out and some of the furniture/bedframe are falling apart. I understand its an old house but its as if it hasn't been maintained by the owners in quite awhile. Its just worn out but a nice place for a big family to stay.”

“Perfecta ubicación. El departamento es tal como aparece en la descripción y fotos. Limpio y agradable. La luz del segundo cuarto no funcionaba, algunos de los calentadores no funcionaban, la alberca y el jacuzzi interior están temporalmente en reparación.”

“Smoke alarm lights flash in your face all night in front bedroom. Very annoying. Fireplace did not work. Coffee filters would have been nIce. Dog left unattended and barking in unit next door. Who to contact???”

“Aside from the smoke smell it was a nice place”

“I have never written a negative review but I can’t recommend this stay. The home felt dirty (stained sheets and towels, bottom of my socks were black after walking around, pans in kitchen were crusty). Two of the bedrooms are in the basement but there is no bathroom down there. Small things seemed overlooked - remotes were dead, the sugar for the coffee was empty, batteries hanging out of the smoke detectors, etc. The beds were uncomfortable. On a positive note, the management company was easy to contact. They did allow early check in for a fee. The homes surroundings are very private and peaceful.”

“Not good from start to finish- entered at 12:30 am with fire alarm chirping due to lack to maintenance inside and out. after 2 messages still No response from host for 7 hours causing very sleepless night. The place was not cleaned. Floors littered with debris- not swept or mopped, dirty cleaning rag left on bookshelf, dusty dirty surfaces in bathroom and laundry room. The lively backyard pictured in promo was ghetto not at all as pictured with partially collapsed fence with metal and wood trash on ground. Yard had weeds and high grass all around including hot tub area littered with dog toys , garden hose and previous users water toys. All this within 7 hours , and we were do grossed out we left after asking for refund and other accommodations. None offered , had to find motel . Host has refused to refund all our money , awaiting if AirBND will force them to be better. Never use this company and if AirBND doesn’t come through with all our $, will never use them again either.”

“We enjoyed our stay, and the unit was clean, comfortable, and exactly as described in the listing. The only issue we have was the check-in and check-out experience. Before arriving, I asked whether an early check-in of about 90 minutes might be possible. I was told I could reserve the previous night at a 50% discount, which gave the impression that the unit may have already been available but that there wasn’t much flexibility. Similarly, our check-out time was 10:00 a.m., and the cleaning staff knocked on our door at 9:58 a.m. I completely understand the need to keep a cleaning schedule and don’t expect hosts to always accommodate early check-ins or late check-outs. However, having someone knock before the official check-out time felt rushed and wasn’t something I’ve experienced at other Airbnbs. Aside from those “guest experience” concerns, the property itself was great, and we had an enjoyable stay.”

“Your futon was broken before we got there, it was noticeably bent. The half wall up the windy stairs is unstable. The bed post is loose. The sheets and comforters need washed. Pillows need replaced. Overall, the property was old and unkept.”

“Beautiful retreat in Twin Lakes! Perfect size for four adults looking to enjoy nature for a long weekend. The kitchen was well stocked and the games were a nice touch. Our favorite part was the balcony! Only cons: significant dog hair on the furniture and a bit annoying to have to go to a third party website / management company for info and requests.”

“We reserved this house months ago to stay at while skiing at Ski Cooper. At the last minute, Ski Cooper completely shut down the resort due to "hazardous conditions" and a lack of snow caused by warm weather. We immediately reached out, requesting a change in date and/or a partial refund. Communication is terrible with this property. The "service" used is with young, inexperienced people who will only text. They will absolutely not answer or return a phone call. We understand that a full refund was not reasonable, but we should have been able to change the date or receive a partial refund because we had no control over the ski area shutting down. Cancellations due to weather extremes and acts of God should be handled reasonably, and a compromise met since no one is at fault for those cancellations. We also reached out to AIR BNB with a complaint, but did not receive a return call. Extremely disappointed and will never use this service again or book with this property!”