Timber Valley Rentals

“Honestly super nice place but nothing was clean. Toilets had rings around them,place had bugs flying everywhere, and everything was dusty. Locks were broken so it would lock us out randomly. Hot tub was nice and upgraded but dirty”

“The overall stay at Lake of the Ozarks was satisfactory. The home was very spacious and comfortably accommodated a family of 14. However, several areas need improvement: • The house should be thoroughly cleaned before renters arrive. • Housekeepers were an hour late before check-in (compensation was provided). • The grill had excessive grease buildup, causing it to catch fire when used. • The patio deck was filled with spiders, some of which were found inside the home as well. • The refrigerator only slightly chilled items and did not get cold enough. • The pool sticks provided were not usable. Addressing these issues would enhance future guests' experiences.”

“Needs to be more blankets available couldn’t get the shower to work and there was a lot of ants other than that and was a nice place friendly neighbors”

“I would give this property 0 stars if I could. We arrived to find the Airbnb was not clean. The host initially responded quickly but then stopped responding for over two hours. The cleaners didn't arrive until around 5:00 PM, and after they left, they forgot to provide blankets and towels. We didn't receive those until 9:45 PM, making our first evening very inconvenient. The host agreed to refund our early check-in fee and cleaning fee because of these issues, but neither refund has been provided. The listing was also misleading. It shows a grill but doesn't mention guests must provide propane, and the tank was empty when we tried to use it. It also states check-in is at 3:00 PM, but after booking we were told it was actually 4:00 PM. There is also a fire pit, yet bonfires aren't allowed. Overall, the poor cleanliness, lack of communication, misleading listing, and failure to honor promised refunds made this a very disappointing stay. I would not recommend this property.”

“My friends and I really don’t have crazy expectations but this place was a disaster and caused us to problem solve the entire time. The electrical has serious issues- multiple outlets are legit melted and there were numerous wiring issues affecting lights, things not working, etc. Major Saftey concerns. The AC was half broken the entire weekend. The dock walkway was broken. Significant mold in one of the bathrooms, many things were broken- chairs, couch, small items and one of the shower doors. I tried communicating with them before and after our stay and they are unresponsive. Overall the place is completely misrepresenting what it is. The only good thing about it is the location but there are certainly better places to stay. Don’t rent this.”

“Overall, we had a great weekend. The house is spacious and great for large groups, and the lake location was beautiful. One thing to note is that getting into the garage can be a bit difficult with larger trucks or shorter cars as it is steep and small. Our check-in was delayed by about three hours, and unfortunately the house still wasn’t as clean as expected. The floors were dirty, the couch had crumbs and trash left behind, and the slide pictured in the listing was missing. There was also no ladder to get in and out of the water, which was a major inconvenience. Additionally, there was a piece of metal sticking out near the dock that was a safety concern. We understand bugs are part of staying at a lake house, but the number that came inside whenever the door was opened was overwhelming. We also had an issue the first night with the fire alarm going 5 times. Overall, we enjoyed our stay, but better cleaning, maintenance, and communication would make the experience even better.”

“If I could give this place zero stars I would. From beginning to end, top to bottom! So many safety hazards and concerns. It was filthy and beyond disgusting upon arrival! No ac, no hot water, power going out. It was the worst Airbnb rental we have ever had! 10/10 do not recommend!”

“We had a fun wedding weekend planned with our bridal parties(14 people) We showed up at 5:30, 2.5 hours AFTER we could check in. The whole place was not cleaned at all. We called Timber and Kelley told us at 6pm the cleaner would be there within 3 hours. Then, at 7:18pm Kelley told us the cleaner would be there in 30 min. She never showed. Finally, at 11pm, cleaner still did not show, we had to drive 3 hours home since we had no where to stay. They offered one other timber valley house to stay, but we would have had to clean it. We are extremely disappointed with air bnb and Timber Valley. We booked this trip 2+ months ago and it wasn’t even cleaned. Unacceptable. We will never be staying through air bnb or Timber Valley and I would tell you not to as well. Air bnb offered no solutions and hung up on us multiple times when we needed help. Do better.”

“Unfortunately, our stay was very disappointing due to numerous maintenance and safety issues throughout the property.The bunk bed was not ready for use because the attached wooden support base had not been installed properly and continuously fell off. There were bugs throughout the house, and none of the bathroom door locks latched correctly. The shower drains in every bathroom were either clogged or drained slowly. After a single shower, water would back up and eventually leak through the ceiling into the dining area light fixture, creating a serious safety concern.The garbage disposal began smoking immediately upon use. One of the bathrooms did not even have a shower head installed.The most concerning issue was that our child became locked inside a bathroom for nearly an hour because the door lock was improperly installed and could not be opened from either side.We documented all of these issues with photos and videos. Host was responsive with these problems but house was not ready.”

“Prior to booking, I made sure I selected “entire home” as we have two small children. Upon arriving, I noticed 2 entrances w/locked doors in basement. Assumed it was for the hosts personal space. That was until another guest walked in, while my family was eating- in the shared space. It is NOT a private home. You can access the downstairs “rentals” & I did not feel comfortable w/booking an “entire home” to have people walk into the home. I reached out to the host and AirBNB, both promptly replied. There was some “defensiveness” stating that my unit was an “entire home” & secured which is not true & I have pictures & videos which I shared with AirBNB. The host later admitted they needed to be more clear in the posting. I felt very unsafe after that, especially with my children able to open doors that were accessed by other individuals- up to 3 other renters. I would not book with this host again at this point. It put a huge damper on our family vacation. We left very early the next day.”