The Square Foot Group

“The apartment was in a great location for our conference in the convention center. Excellent restaurants nearby and very close to the beach. I would have liked to have at least coffee and maybe salt and sugar in the apartment, but there was nothing provided. However, the kitchen did have pans, pots, a coffee maker and everything to cook if you buy some groceries. There were some dogs that we heard barking overnight and the walls were pretty thin so you could hear everything happening outside. Overall, we liked the place and it was great value for what we needed.”

“El sitio es bastante acogedor y cerca de muchos sitios hermosos. Cuando lo reservé en las fotos aparecía lavadora y secadora pero no fue así tuve que lavar en las lavadoras que están fuera pagando.”

“El departamento es tal cual se ve en las fotos, está muy bien mantenido y todo funciona correctamente. El barrio es tranquilo, seguro y queda a pocas cuadras de la playa, tiene un peque centro comercial a pocas cuadras. Como aspecto a mejorar, el exterior del complejo muestra falta de mantenimiento el pasto estaba muy largo. Además, durante nuestra estadía hubo un corte de calle por el desarme de una grúa y, debido a una inundación, para llegar al estacionamiento tuvimos que atravesar el pasto, terminando con los pies mojados y el día que nos retiramos con la valijas fue muy incomodo. De todas formas en general, una buena experiencia.”

“There were so many instructions that it took the first day for us to find the remote for the window shades. Also, before checkout i informed the host that were needed a bit more time to checkout as our flight was delayed. I understand that others were checking in but check in is not until 4pm. First the woman that cleans the location showed up and opened the door, I let her know we were packing up. Then a man opened the door and was very intimidating asking us to leave. Strong arming guests is off putting.”

“Everything was great except for elevator we had to travel stairs 4 days apparently they never work we talk to a house worker at the building. Place was clean price could come down if you have to walk stairs all day.”

“Place is nice like the pictures and in a good area. Unfortunately the place was not cleaned from the last guests, and the host did not let us know until after 5 pm. So when we got there, we were greeted with dirty sheets, trash from previous tenants, all dirty towels. Unable to stay there. He did let us into his smaller units, but it was not the same. We went from the original plan of 3 beds to 2 seperate units with one bed. Our group had to separate because of this. Then the next morning he needed us to get our stuff out of the smaller 2 units but the original one was still not cleaned. Had to move stuff in when the housekeeper finally got there, very awkward. The correct unit is nice and surfside location is great, but very disappointed with the stay and the way everything was handled.”

“It was nice stay and location was good amd nearby to all the major places, property was neat and clean. all the facilities was available, one double bed size was little small for rwo person. We requested for one hour extra during checkout but they didn't provided. rest over all it was good experience.”

“The place itself was clean and fine overall, but not very walkable and we had to Uber to get where we actually wanted to visit. Our biggest issue was communication from the host. Right before our trip, the Spirit Airlines shutdown affected our travel plans and we reached out while still within the cancellation window. It took multiple messages and over 24 hours to get a response after each message. Since we could only stay 1 night instead of 2, we requested 50% back for the night we couldn’t stay, which was essentially the same as their cancellation policy anyway. The host didn’t respond until after the cancellation window had passed and then denied it, leaving us unable to cancel at all. She hosts 62 properties and was unwilling to help a family over $200. There was also a dead smoke detector that beeped throughout the night and kept us awake. Airbnb support was not helpful either. We visit this area often for cruises and wouldn’t stay here again. Check out Costa Beach House instead”

“To be fair this property appeared to be everything described and exactly what we needed. We were so thrilled with everything about it, until upon a closer look everyone discovered it had not been cleaned and it was really bad. There were wet towels on the bed, food on the floor, dirty dishes. The cleaning staff would have had a situation even if they would have arrived. Our host was contacted and within the hour was attempted to assist. Problem was were now without a place to stay, it had been a full day of travel, and everyone was tired and hungry. We realize things happen and schedules get messed up. but this really could have and should have been avoided. The cancellation was by the Host and we were inconvenienced; we should not have been charged the $25.00 for whatever reason when we got our refund. I would not avoid renting from Adlene again, but I would most likely stay in closer communication on arrival to assure I did not have a similar situation.”

“Honestly, most of what I am about to say is really not the host’s fault, it’s the hotel’s. My only issue with the host is that I was failed to be notified that I could not check in at 4pm due to the room not being ready, and that the hotel was having system issues. What I had to endure altered my entire plans for my birthday. The line for check in was extremely long because the hotel had system issues. I arrived at the hotel at 3:45pm to check in but did not make it to the front until 4:50pm. The hotel nor the host called me to advise about the delays. When I addressed my concerns with the host, he suggested that I go to the GYM to take a shower and get situated while I wait on the room. Absolutely NOT!! I had to check in after midnight. The system still was down. I had to wait in line to check in and wait for a security to take me to my room because I was unable to get a room key. I had to repeat this process every time I left the room and came back. No hot water in the master bedroom”