The Dream Rentals

“Not much to say here, I sent them tons of pics of stains, hair, cabinets with tons of crumbs, I sent pics of broken items throughout the house. And it took them two days to give us a $50 inconvenience fee. After leaving my autistic son went to school the next day and handed over a bullet to his teacher and when they asked him where he got it he said the Airbnb we went to over the weekend. He said he found it under his bed. I understand the upkeep of Airbnbs can be a lot but with the extensive booking protocols and fees, this home was not worth it at all.”

“Between the heat, the mice and the smell, this was a truly awful experience for our family. The house advertised both air conditioning and ceiling fans. Neither were present. It was 90 degrees when we walked in this house. Management completely unhelpful. Asked me for a picture, told me the house "should have" A/C and sent instructions for how to turn on the heat(?) I highly doubt the management has ever walked into this house. Told me they had to contact the owner to ask if it had A/C. The mice invasion began at night. Mice running through the living areas, the kitchen and the bedrooms. I presume the mice were attracted to the horrible smell coming from the garage. Dishwasher didn't have any power. Oven didn't fully close. Floors were filthy with dirt. I'm still unsure if it is safe to drink the water. Some reviews say it isn't and there's a filtered water station in the kitchen. Management probably has no idea if it's safe or not. You cannot imagine how bad this was.”

“Patio doors couldn’t lock , very moist counter tops , bad ac unit it would automatically jump back to 85 degrees after setting low temperature … you can’t open drapes without somebody seeing everything your doing , roof top could’ve been a little more cozy to sit on but would recommend washing your furniture I only liked the towels they weren’t cheap looking I couldnt find out how to use the bathroom shower instructions should come along…. There was no trash bags in the trash cans in the rest room very inconsiderate no thought was out into the house the receptionist charges us for early check in and it still looked a mess even tho we had to wait till 4 cause they told us call back”

“We had a leak in the upstairs bathroom which was never addressed so we all had to leave early since it was not feasible for everyone to shower in the only other one (which was in the master bedroom downstairs). The house had so many things that needed to be addressed or repaired; however, we did our best to overlook it. Unfortunately, we saw that a family posted about bed bugs on the reviews, and that a different family wrote about this on the whiteboard in the garage gym. The fact that we also found bed bugs inevitably shows that there is a blatant disregard for sanitation. We even informed them about the aforementioned, and to this very day, no one has bothered to provide an update.”

“Similar to what others have reported, this property has a lot of potential. However, the home needs significant maintenance to make it worth the cost. The patio and patio furniture are far past their prime and the windows are obviously failing. We found several holes in the home both in the ceiling (closets, light fixtures) as well as the outside of the home. The outside holes would easily allow pests inside. The primary issue during our stay was the inadequate a/c function during the extreme heat spell that occurred during our trip. The home heated to 85 degrees every day despite the a/c running constantly and the customer service changed hands so many times that we had to explain the problem repeatedly. They did not take us seriously and it took three days of our repeated complaints for them to send an HVAC professional who noted issues with the ducts. On our final day they finally provided portable a/c units. I will not book with Dream Rentals properties again.”

“The cleaners were still cleaning at our check in time and we had to wait for them to finish. The back yard/fire pit area had trash left behind, empty cans and such. The house is very whimsical and my kids really enjoyed the game room, altho it was not highlighted on the listing. It was a pleasant added bonus. The kitchen was well stocked and perfect for cooking for all of us. We enjoyed all the amenities and walks around the neighborhood. The view is spectacular. We enjoyed our stay!”

“While the home is aesthetically beautiful, our experience was extremely disappointing. What concerns me most is that previous reviews did not mention many of the issues we encountered. From arrival, we contacted the host about a sliding door that would not lock. As a group of women, we felt unsafe and had to use poles to secure the door ourselves. The garage code provided also did not work. We were given multiple codes to try, but none consistently worked, forcing us to enter the home, open the garage from inside, then return outside every time we parked. The home had dead and live cockroaches, red ants in both the kitchen and bathroom, stained sheets, and poor cleanliness overall. I had planned to cook a birthday dinner after grocery shopping, only to find the kitchen poorly equipped with just two saucepans, cookie sheets, and only ONE fork. Many planned activities were disrupted while dealing with these issues. Despite reporting concerns immediately, meaningful action wasn’t taken”

“This rental could be a pure gem as it has great views. However, we do hope Dream Rentals take heed to our concerns. We had many issues with this rental. Photos and video were provided. What I hope is that the owner and cleaning crew make improvements for future guests. There is an expectation when you are paying for a rental and it lists its amenities, that all of the listed amenities will be provided. One of our major complaints was over water safety. It was concerning to me to learn that a prior guest wrote in a review that when they got to the house that there was a note in the kitchen that instructed them not to drink the water. However, nothing was said to us to not drink the water. The only explanation I received was that the water was safe. They did not explain why the water wasn't safe to drink before our stay. I am hoping that all of these concerns will be promptly corrected for future guests. I want to thank Airbnb Support as to their help in resolving this for us.”

“The house is beautiful wish we could’ve stayed here, I drove 26 hours from Georgia for my graduation with my family and friends. 2 hours before showing up my reservation was cancelled due to them finding bed bugs .. which put me in such a bad inconvenience.”

“Mixed feelings about this property. Mainly due to management. Pros: • Great location, easy access to transit • Whole unit has high ceilings, very spacious • Overall, pretty comfortable unit • Ample supply of coffee, paper products, etc Cons: • They collect a $250 security deposit outside of Airbnb. I had to chase them twice in the week following checkout to get it returned • Have to take out the trash and the instructions are poor. Ended up meeting the cleaner and she helped me. • The company tries to manage it via their own platform. That platform had the wrong info for wifi and they didn't respond to text via the # they provided on there • We only had one fob that opens the elevator. Made it difficult if our party wanted to separate. Won't provide another fob • Bedroom facing outside definitely comes with more noise from the outside/neighboring unit. Other bedroom doesn't have windows outside, but is bright due to having windows near the ceiling facing living room”