Sunset Rentals

“We enjoyed the condo and our vacation. Nice area close to pool and beach. However, a few surprises dealing with them. 1st there is a $35 charge for a second parking pass. Second they want to bill me for some small damage that we didn’t do. These issues make me very leary of using Sunset or Airbnb again.”

“Upon arrival, the rental was dirty, uncleaned, and moldy. The bedroom ceilings also had cracks, and the flakes would fall down. We spent half a day cleaning the rental. A couple days later, landscapers arrived, which we were not informed about, who used our outdoor amenities and left trash. Lastly, the water was shut down due to an emergency repair, which is not the rental company’s fault, however only upon being on the phone for hours were we offered another unit to wash off (and we were not offered to be moved there for the rest of our stay, and we had to ask to stay there for the night). No one called to check up on us, even though I informed them that my elderly grandma was staying with us, and we were not offered simple concessions like free water bottles. Furthermore, everyone that we spoke to was rude and unaccommodating. My family has been coming to HHI for over 15 years and never had an experience like this; moral of the story is to rent through Sea Pines only.”

“It was a beautiful stay, but we had accidentally left a curling iron and blow dryer and haven’t heard anything back from anyone they said they’d call us when they found it, and I told them where it should be and we know we left them there on accident but I’m assuming the house keepers or someone took them because we haven’t heard anything so not super happy about that. Yes leaving it was our fault but I was hoping that there would be some integrity and they would be able to get our stuff back to us.”

“Would not rebook. Place has too many rules and restrictions, and confusing communication with rental. This feels more like easy money for the rental property, less host friendly and more business transaction like, more than anything. The place needs a ton of work, and was filthy (blood stains in bathroom, uncleaned shower, loads of dust, linens were embedded with pet hair and stains, and patio had toenail clippings from past tennants). Toiletries and amenities are cheap and had to purchase own hand soap for common areas such as kitchen and bathrooms. . Too keep it short”

“The location was good, as it was close to the Sea Pines Resort, near many restaurants, shopping, and groceries were all 5 minutes away. There is a beach access a 15 minute walk away, which was nice. And allowing our dogs to stay was a great memory. That being said, the cleanliness of the property was very disappointing. Kitchen surfaces, dining and living area surfaces and bathrooms needed to be cleaned again upon arrival. The property management sent cleaners, but we had to readjust day plans due to this, which was inconvenient. All in all, the cleanliness was a big stain on the vacation.”

“Will never rent from Sunset Rentals, Treetop. Presented document to sign after confirmation, it was like closing on a house. Rules & regulation basically stating whatever happens, no refund. Paid over $1400 for unit and $450.00 pet fee for 2 small dogs. We checked in Thurs, after 10pm, and checked out Monday before 10am. Instruction was unclear with lock box and parking pass. When arrived called for help to find unit & info on lockbox. Spoke to Amanda, who had attitude and was no help. When located unit & entered, we were hit with smell of mold. The outside entryway had a huge air conditioner unit with a dead bird & frog in it & unkept. The unit was old; the furniture was as seen in pictures online, decorated nicely. The unit's maintenance was terrible. We killed 2 roaches, night of arrival. I called Amanda right away, to change unit or refund. She said had to check with her manager & send pest control in morning. Never happened, didn't hear back from her. Pics of everything.”

“Condo was nice, Sunset rentals communicated well. But Villlamare management had our vehicle towed less than 12 hours after we checked in because our sun shade obscured our parking permit. Literally we came down to drive to dinner the first night and our car was gone. Had to uber to a shady impound lot and pay $250 cash the next day to retrieve it. Terrible way to treat a paying guest who had driven through 2 checkpoints to arrive and obviously had the paperwork. A note to say remove the sunshade would have been appreciated- management of villamare never contacted us. Just had our car towed. Would never recommend this condo complex, even though our unit was comfortable and the location is good.”

“The room was ok-nothing fancy. No pool access. 2 ladies go around and harass guests about trash and parking passes. Lots of great biking trails-great shopping and boutique stores. Fabulous restaurants. Area is perfect-about 6 minute drive to beach. Marina with pier-all across parking lot. Little cafe right behind the condos-perfect for an early morning coffee and pastry.”

“The home itself would have been perfect, but there was overflowing trash with a horrible smell in the garage and we did not have WiFi/Internet or TV the ENTIRE stay. The rental office closes for the weekend one hour after check in, and we went to the beach for the day while we waited to get in, so we were stuck with it. Trash was finally cleaned up on Monday. I called every day requesting that someone come to fix the internet, and instead was told repeatedly to unplug the router and plug it back in, which was extremely frustrating seeing as we had obviously tried that before my first, second, and third calls. I was even told I could use the rental office Internet before they ever sent anyone to the home to look at it. Overall it was a very frustrating experience, as I needed to work during the week and our kids needed entertainment in the evenings. 100% would have picked a different house if I had known the wifi router wasn't working and we would get no resolution during our stay.”

“The AC unit in the 2nd bedroom needs to be completely replaced. We asked for it to be repaired, which we think they attempted to repair but it still didn’t work. It was unbearable to sleep in that room with a non-working AC unit. We had to sleep on the couch and ended up buying an air mattress to put in the living room.”