Suite Stays Atlanta

“Too many mosquitoes, a lot of decoration trash. A lot of bug”

“This was a last minute booking for us to have somewhere cool to sleep while our air conditioning was broken at our house. The house was great and everything was exactly as described, the host(s) were attentive for the most part. There was a couple of nights when my fiancé was there alone while I was out of town and the electronic door lock was beeping at 4am. Being that this was concerning, I brought it to the host’s attention, and they had to be reminded to reply to me about what caused it. They said nobody was seen in the cameras but weren’t unable to reassure that the lock was maintaining working order through the night. We also had a scare that we accidentally left an expensive pair of shoes and it was slightly difficult to correspond with the host to arrange us to retrieve them.”

“If I could give them a 0/5 I would. They were INFESTED with roaches. All baby ROACHES and we were just waiting to see the mama. When contacted they did nothing to help the situation except ask if we tried the bug spray (which seemed to make them come out even more.)These roaches were on our personal items like our towels and there was no effective roach spray to kill them off. On the second to last day of my stay one of them FELL ON MY HEAD when I was sitting on the couch. I wish I could make this up, it must have been on the ceiling and fell. Nothing/no one was safe! Only reason we stayed was because it was a short trip but definitely would not recommend. We had to keep our suitcases and belongings closed/ close by everyday because we were scared we would take them home with us.”

“Unfortunately our check in was tough bc the codes didn’t work and it was pouring down . Once we finally got in, I spent the evening and next morning interacting and helping bc the WiFi was not working. This was especially frustrating bc I and my wife needed to work and none of the tvs worked. We had to go to a coffee shop for WiFi which was not helpful at all due to our vehicles and situation. The location was close to what we needed and other things were fine. Clean enough and close to what we needed.”

“Our unhappy experience with this house started with trying to enter the front door because the entry code didn't work. After texting the Airbnb contact we were able to gain access. The house was clean but could have been cleaner. There were cobwebs and dead bugs all over the kitchen entrance door. The kitchen floor was dirty and had several dead bugs near baseboards. There were two dried-up contacts on a bedroom nightstand. There was a very loud noise that sounded like a ship's horn coming from the downstairs bathroom which happened 2-3 times an hour, all day and night. We killed numerous roaches and spiders every day we were there. The A/C didn't work well and upstairs bedrooms were warm. We briefly lost power due to a thunderstorm, and when it came back on two bedrooms were still off. We called the support number and were told we would get a call back but we never did. Fortunately we were able to find and fix the problem ourselves. House is in good area and is a good size.”

“Overall, great property and location, poor management and service. Great location in a beautiful neighborhood. The home was generally clean, but it could be better—several rugs were so dirty you could literally sweep dirt and debris off them. I was unable to enter the property at first due to incorrect codes and instructions, which took about 25 minutes to resolve. The kitchen is poorly stocked: very few utensils, minimal cookware, and some items were broken (including the tea kettle). WiFi was extremely slow all week, making it impossible to work or stream TV without constant pauses. My download speed tests ranged from 0.02 mbps to 54.1 mbps, with most results far too slow for basic use.”

“I didn’t like how the cancel and we only got one night which we was supposed to to stay until Monday . We had to spend our more money and find somewhere else to stay”

“We rented this house to attend a high school graduation. When considering the location and the condition of the house, I feel the price point is too high. The communication with the host was quick, but it did not solve some of the issues. For example, the trash bin was full when we arrived and there was not a lot of room for my family to put our trash. The host had a hard time communicating to me when the next trash pick up was scheduled and/or a resolution for what I could do with my trash. The condition and cleanliness of the house was overall poor. There were gaps in the flooring, gouges in the walls, lots of dust and cobwebs, and a half roll of paper towel behind the dresser in a bedroom, floors were filthy. I would say cleaning was poor for any rental, and the condition of the house was poor for the price charged. As for the way it was stocked, it was very bare minimum. There were no rugs in the house which is a bad idea when the outside is red Georgia clay.”

“No, first we had to sit outside while the cleaners finished cleaning the home, then the previous tenants showed up to get their belongings that was an issue. The place needs maintenance and painting the quest shower doesn’t work, I will just pay extra for a resort this was horrible”

“If I could leave 0 stars I would. When I booked it the host did not specify there are TWO units so I accidentally went to wrong door. The host also did not give clear instructions on how to use the door (you have to press Yale first THEN the code) this was not told to me, I had to figure it out. Upon entering the place there are noticeable markings on the wall and the bathroom sink/toilet were not cleaned to my standard. I attempted to make breakfast the first morning but bowls & glassware were not cleaned (I had to do this before I could cook,) this isn’t even the worst of it. I got the place for myself , my son & his friend ( both 15 ) we got back late after being out & the code did not work. The number provided was a dead end. No one answered and I had to reach out MULTIPLE times to get help. The place is in a very dangerous neighborhood with crackheads walking around. Then they wanted to blame me for ONE dollar tree glass I did not break to get out of compensation. RUN RUN RUN RUN!”