Suite Direct

“Between the poor mattress (that slumped in the middle), only 2 small pillows, the bright street lights coming through the windows, and the street noise (many ambulances, buses, and loud delivery trucks dropping carts at all hours) I found it very hard to sleep here. Also there is an electric kettle but no way to make coffee, unless you MacGyver some paper towels like I did. The space was clean and well lit, the building entry instructions were helpful and I had no issues, but the entire building was a ghost town (I saw no human presence in 4 days, other than the weed smell), which made me a little uneasy as a solo female traveler. Otherwise the location is near many nice places to eat and cheaper than many other listings and plenty of space. Suggest other guests BYO French press, ear plugs, and blackout curtains. 🙌”

“This listing is a frat house that has declined significantly since the photos were posted masquerading as a luxury rental. First off the trash was left from previous guests and was overflowing the trash bins. Secondly, there was trash all over the grounds of the property that we spent time cleaning up before our guests arrived. Next, the kitchen sink was dislodged and needed to be tended to. The dishwasher was backed up and flooded. The ice machine and water in the fridge were inoperable. The host acknowledged this versus being proactive so we could purchase ice in town. The hot water was inoperable in the master bedroom. The hot tub was inoperable. The wifi doesn't extend to the garage lounge rendering the smart TV in that space useless. The house is very run down for the ~$1000/night rate. The pictures are not representative of the property. Host mentioned numerous times they would address the leftover trash due to wildlife and it never happened. Stay away!”

“Our stay did not completely match our expectations based on the listing description. The property has significant wear and tear that should be disclosed in advance: the doors are deteriorated, and the bathrooms have noticeable damage. Additionally, we felt the space listed as the "4th bedroom" does not really qualify as a proper full bedroom. Cleanliness was also an issue. The indoor furniture—especially the couches—was stained and dirty. The patio area was unkept, and we had to wash the outdoor chairs with water before we could even sit on them. With some proper maintenance, deep cleaning, and more accurate photos/descriptions, this house could be much better.”

“The listing photos for this property are incredibly misleading and do not reflect its current state. From the moment we arrived, the entrance was severely overgrown with thorny bushes that actually scraped some of our guests. The rest of the yard was unkempt with long grass, a dirty grill area, and multiple missing outdoor seating areas, including the pool table with the umbrella and the grill seating. Inside was no better. The house wasn't cleaned properly, the general areas were dirty, towels were stained, there was hair left in the beds, and the room with the bunk beds had really dirty carpets. To make matters worse, we found a used vape and a dead roach in the master bedroom, and the upstairs shower didn't have any hot water. Very disappointed with the lack of care and false advertising.”

“The house was just okay. Code was not entered and took 30 minutes for someone to return call to enter. Living room furniture light color and extremely dirty and stained. Used a blanket to sit on. No extra blankets as described. Could use some maintenance and a healthy cleaning of return air vent, mold in shower, sticky floors, doorknobs and doors etc. Not as expected.”

“I was trying to reschedule lost connection until the refund went down to zero and I lost $700+ for not even being able to go or reschedule dates”

“I had a terrible experience with this airbnb unfortunately. And if you are planning to book this airbnb hear me out :) 1. On the first day of our stay the electricity went out at 10pm and didnt come back until next late morning with no to little response or help from the team at all. They were very inconsiderate in understanding and helping the situation 2. throughout the stay the bedroom light was not working for one of the rooms and i have had messaged and called them multiple times and they did not fix it throughout the stay 3. No proper linens were given no additional tolietries Overall, if you would ask me, i will say this airbnb is not a good option and their service is terrible especially the most basic needs like ELECTRICITY. If i can give them a zero rating, i would and apologies for that but my experience was such”

“When we arrived the door was wide open and the cleaners were still working. We had to stay outside and we arrived 45min past check-in time. Pool was dirty, microwave did not work and they never came to fix it (they were notified day 1 of of a 3 day stay). The convection oven goes in and out They remotely changed the temperature leaving the house hot. The place was run down and very dirty. Visible patched holes in walls that were caulked but not re-painted. Curb appeal - the house looks nothing like what they posted and parking was horrible. There was no mop or functional broom in the house. No mats on Cold tile and cement floors in bathrooms. Hot water took forever to heat up. Window upstairs in the sitting space would not close so house stayed full of gnats, flies, and mosquitoes. Host provided incorrect door codes and I ended up locked out after running an errand. HOA board member came to inform us of a fire just before we checked into the property. DO NOT STAY”

“To be transparent…RENTER BEWARE!! The unit is conveniently located near the elevators, but the noises outside of the unit, in the hallways, by the laundry room, and from the other neighbors was obnoxious. The walls are paper thin so you can hear everything from both sides and above you. The fire alarms went off twice in the late evening…. Needless to say it was horrible. It was freezing cold outside. Speaking of the elevators maybe one out of the three worked 40 percent of the time. Parking according to the listing is supposed to be part of the rental but it turned out to be a nightmare. My rental car was towed wrongfully and the host did not reimburse me although she promised to do so. She became unresponsive so I had to escalate the issue to Airbnb to receive my money back. From the time I check in to the check out I was absolutely disgusted with the host and services. I had the opportunity to speak to a couple of other renters w/Blake and we basically share the same frustrations.”

“First, i want to be clear. I only stay at Airbnb's when I travel and do not mind paying $1K+ a night as needed. Additionally, this is the first time I had to write a bad review. Issues: 1) horrible response and communicaiton, 2) bedroom fan not funtioning properly and remote dead. 3)Air filter looks like it has not been changed in 2 years, 3) master shower poor drainage 4) kitchen sink slight odor. 5) never could find the light to turn the back yard on at night. 6) no toaster, 7) no q-tips. 8) they do have a foosball table, cool but it's broke, the ball never came out after scoring so we had stop playing. These guys had an opportunity to make it right and refused to, so i want to share my experience with you all so you don't make the same mistake I did. Lastly, we have our own airbnb properly and when there is an issue with anything we send our handyman to go take care of any issue along with ordering food. We didn't waste anyone's time determining "how to make it right"!!!!”