Suite Direct

“The property itself was very nice, with plenty of space for our group. The house has a lot of potential and the location made for a relaxing stay. Unfortunately, cleanliness and amenities were disappointing. The sheets were soiled when we arrived, there was dust throughout the house, and the kitchen was poorly stocked. Basic cooking items were limited, making meal preparation more difficult than expected. The bathrooms were also poorly stocked with insufficient supply of towels and washcloths for our group. Overall, the setting was very nice, but better cleaning standards, a more fully equipped kitchen and bathroom set up would be a great improvement to the Lake house experience.”

“I would not stay here again and cannot recommend this property based on our experience. We arrived to a home that was clearly not ready for guests. The kitchen and refrigerator were dirty, there was hair in the bathrooms, dust buildup on the fans and throughout the house, the lawn was overgrown, outdoor seating was broken, and even the thermostat was locked. These were not minor oversights—they were obvious issues that should have been identified and addressed before any guest checked in. The biggest disappointment was the host’s response. Rather than being proactive or taking responsibility, the host appeared completely unaware of the condition of their own property. We reported the issues immediately, yet our concerns were largely ignored. A touch-up cleaning was attempted, but many of the problems remained unresolved, leaving us to spend our trip dealing with issues that should never have existed in the first place. The condition of the property was horrid.”

“When we arrived the place was not cleaned. Check in was at 4pm and we didn’t get access to the house until 10:30pm. The cleaners ordered pizza while they were cleaning… The oven didn’t work at all… The lock was dead so we had to go through the back door. The thermostat took 7 hours to change the temp. When I asked for a refund (because we lost a whole night) they tried to haggle me to a lower refund price twice. I needed up getting the refund after saying it three times. The house itself is great but there were so many avoidable inconveniences that made our stay worse. Will not be booking again with this host.”

“I was trying to reschedule lost connection until the refund went down to zero and I lost $700+ for not even being able to go or reschedule dates”

“I had a terrible experience with this airbnb unfortunately. And if you are planning to book this airbnb hear me out :) 1. On the first day of our stay the electricity went out at 10pm and didnt come back until next late morning with no to little response or help from the team at all. They were very inconsiderate in understanding and helping the situation 2. throughout the stay the bedroom light was not working for one of the rooms and i have had messaged and called them multiple times and they did not fix it throughout the stay 3. No proper linens were given no additional tolietries Overall, if you would ask me, i will say this airbnb is not a good option and their service is terrible especially the most basic needs like ELECTRICITY. If i can give them a zero rating, i would and apologies for that but my experience was such”

“When we arrived the door was wide open and the cleaners were still working. We had to stay outside and we arrived 45min past check-in time. Pool was dirty, microwave did not work and they never came to fix it (they were notified day 1 of of a 3 day stay). The convection oven goes in and out They remotely changed the temperature leaving the house hot. The place was run down and very dirty. Visible patched holes in walls that were caulked but not re-painted. Curb appeal - the house looks nothing like what they posted and parking was horrible. There was no mop or functional broom in the house. No mats on Cold tile and cement floors in bathrooms. Hot water took forever to heat up. Window upstairs in the sitting space would not close so house stayed full of gnats, flies, and mosquitoes. Host provided incorrect door codes and I ended up locked out after running an errand. HOA board member came to inform us of a fire just before we checked into the property. DO NOT STAY”

“It pains me to write this review because I rarely leave negative feedback, but unfortunately this experience was extremely disappointing. Had this been my first Airbnb stay, I would likely be hesitant to use the platform again. Prior to check-in, we were informed that the house would not be ready on time, which forced us to find something to do while managing all of our luggage without a vehicle. When we finally arrived at the updated check-in time, the cleaning crew was still at the property and left immediately upon our arrival. As we did a quick walkthrough of the home, several concerns became immediately apparent: • The floors were visibly dirty • There was no broom or vacuum available •. There were no dish towels for the kitchen • Dirty laundry had been left in the laundry room • Broken furniture, damaged décor, and trash were left in the backyard • All outdoor trash bins were completely full • Dishes and silverware in the cabinets were still dirty We were also info”

“To be transparent…RENTER BEWARE!! The unit is conveniently located near the elevators, but the noises outside of the unit, in the hallways, by the laundry room, and from the other neighbors was obnoxious. The walls are paper thin so you can hear everything from both sides and above you. The fire alarms went off twice in the late evening…. Needless to say it was horrible. It was freezing cold outside. Speaking of the elevators maybe one out of the three worked 40 percent of the time. Parking according to the listing is supposed to be part of the rental but it turned out to be a nightmare. My rental car was towed wrongfully and the host did not reimburse me although she promised to do so. She became unresponsive so I had to escalate the issue to Airbnb to receive my money back. From the time I check in to the check out I was absolutely disgusted with the host and services. I had the opportunity to speak to a couple of other renters w/Blake and we basically share the same frustrations.”

“First, i want to be clear. I only stay at Airbnb's when I travel and do not mind paying $1K+ a night as needed. Additionally, this is the first time I had to write a bad review. Issues: 1) horrible response and communicaiton, 2) bedroom fan not funtioning properly and remote dead. 3)Air filter looks like it has not been changed in 2 years, 3) master shower poor drainage 4) kitchen sink slight odor. 5) never could find the light to turn the back yard on at night. 6) no toaster, 7) no q-tips. 8) they do have a foosball table, cool but it's broke, the ball never came out after scoring so we had stop playing. These guys had an opportunity to make it right and refused to, so i want to share my experience with you all so you don't make the same mistake I did. Lastly, we have our own airbnb properly and when there is an issue with anything we send our handyman to go take care of any issue along with ordering food. We didn't waste anyone's time determining "how to make it right"!!!!”

“He tried to charge me clean deposit when the place was dirty when I got there”