Stevens Realty

“Wifi didn't work and host ghosted us when we reported it, TV didn't work without wifi, shower was cold and wouldn't warm up, apartment was located in a dirty and sketchy area, and overall apartment wasn't very clean. We saw bad reviews and decided to risk it, don't make the same mistake.”

“The sheets were dirty when I showed up, and it looked like the cleaners didn't touch anything. Some of the lights were not working, and the TV was inoperable. The whole place smelled like intense smoke. The only saving grace was that they did get me new sheets and refunded my first night because they were dirty.”

“I sent them videos first day I stayed there about two different light fixtures that were not working. The only light in entire bedroom didn't work same with light fixture in little dining room area. I got fast response and was told the problem would be handled. Stayed there two weeks and it was never fixed. Never had an update about when it would be handled.”

“Many listed amenities were not available. NO INTERNET A TV was on the wall, but without Internet is was useless. A toilet that only flushed occasionally. No response when I called about that. No hair dryer, hangers, dish soap in kitchen, soap for dishwasher. No AC in bedrooms No top sheet on bed No response to calls and emails to help with having internet - the other things were minor! The living room furniture was comfortable and the mattresses on the beds were comfortable.”

“If I could give negative stars I would I do not recommend staying here I asked for 2 weeks to get WiFi fixed and nothing was ever done to fix it the ac blows cold but doesn’t reach bedroom so it stays hot the whole time also door code for wash room doesn’t work overall it is worst place I have ever stayed again do not recommend”

“Unpleasant stay. Upon arrival we were immediately greeted by a roach and the smell of cigarettes inside the location which apparently is non smoking. We arrived close to midnight due to a late flight. Once we got there, we were tired and wanted to go to shower and go to bed. As we entered the bathroom to shower there was balls of hair in the shower which was disgusting. The toilet would not flush as well. We had to pour water with a bucket for it to flush. After inspecting the bed we noticed there were stains on the sheets, and trash. As we removed the main bed cover and checked the bed linen we observed bugs. We could not sleep there. We contacted the host who was no help at all. The room was never cleaned. We literally had to go to Walmart and buy our own bed covers and blankets to sleep. The host would not get back to us and assist us. Would not recommend or stay there again!”

“Not what expected based on pictures. Tub handle broken only shower option avail. Kitchen light went out the first night and was main light source. Owner only apologized but not fixed. All beds were stained and dirty, had hair on sheets and what looked like blood stains on sheets and blankets too. Brought it to owner attention with no resolution so we bought our own, which after they brought 1 set for 3 beds and didn’t communicate just left on the dirty light outside. Pillows were covered in stains. Looked a few years old and flat. Beds are old and dipped in so uncomfortable. Towel rack broken and fell. Roaches in the house, couch and chairs broken and stained not able to use them. Floors sticky, dishes in drawers dirty. Had to buy cleaning supplies to scrub the tub and everything. When we informed the owner of any issues it was as if they didn’t want to help with any solutions or reimbursements for the cost to but things or the lack of lighting to be able to cook. Do better!”

“don’t get me wrong their communication skills were fine, but your cleaners are not it. i checked into a unit that was not cleaned. it had pet hair and dust all over the couch and used towels on the floor. after making a complaint i was moved into another unit which was perfect, so clean so comfy. but after being moved back into the original unit after they claimed that the cleaners cleaned, it was horrible. couch was untouched and it looked like only thing they did was pick up the towel and folded them leaving them on the sink. not to mention they left behind like a straw plastic wrap on the ground. they told me that they would have cleaners clean and then inspected before transferring us back to the unit but they disregarded my complaint about the filthy couch. the place was overall filthy from the inside to the laundry room and literal trash scattered around. the place would be great really. but it needs a lot of cleaning. my overall experience with them is a 1.5. so disappointing.”

“Air conditioner leaked constantly all over living room , repair guy made a mess and didn’t clean it up, he said someone would come out again and no one ever did … never again.. very poor neighborhood as well”

“We stayed for two nights. Although the listing advertised the property as a townhouse, the sign outside identified it as an apartment, which was confusing.
 Unfortunately, the unit was not as cozy or as clean as we expected. I felt uncomfortable sitting on the couch without first putting a blanket down over it.
 The listing also stated that Wi-Fi was available, but there was no working Wi-Fi during our stay. In addition, there was no TV remote. We searched for it but were unable to find one.
 The front door also appeared to have been kicked in at some point. The repair to the door frame was poorly done, leaving the door with about a half-inch gap when closed. 
 We also paid for a late checkout, but we were locked out of the property before our agreed checkout time, which was frustrating and inconvenient.
 Overall, our stay did not match the expectations set by the listing, and I hope these issues are addressed for future guests.”