Manager Review

Stay Smart

4.45
Stay Smart's guest rating of 4.45 is below average and may adversely impact performance. Some of this can come from specific properties they manage — but where reviews point to manager weaknesses (responsiveness, cleanliness, listing accuracy) that would apply to your home too, they can adversely affect your bookings and the quality of guests you attract.

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Recent guest reviews

GurmeetAugust 2026Merced, California
It was messy house. Diapers in the backyard. Called host to clean then it was done. No toilet paper, no couch and it smells bad too
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JulianAugust 2026Oakland, California
The location was what we expected, the home itself was fine. The home was not stocked properly, they even asked me to stock trash bags for them. Not horrible but not what I’m used to with Airbnb
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DanielJuly 2026Turlock, California
Poorly stocked, not homey, missing simple necessities, no ice maker, very dirty carpet . Will not use this host again. It was large clean and close to where we needed to be.
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JidyJuly 2026Manteca, California
I wouldn’t recommend this house , the people running this rental is very problematic from check in from check out , I didn’t even stay the first night I paid for bc I felt so uneasy and uncomfortable bc he kept asking me a millions questions before he gave my the code to enter , the person communicating w me kept trying to make me say I was going to have a party and I was barely checking in! I never had a party at all , just cooked w family and hung out maybe 6 ppl was with me .. this house hold up to 14 ppl on the listing , he also said the owner lives a few doors down and they will be watching !! I never experience such a terrible welcome.. I don’t recommend this place at all .. Beware !!!
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DaydrianaJuly 2026Manteca, California
A highly anticipated stay unfortunately began to turn sour within a few hours after checking in. The wifi in the home was inaccessible which caused me to miss a very important zoom meeting. When requested an early To make matters worse the air conditioning would not stay on, while being accompanied by two infants and a disabled adult with asthma. There wasn’t one face towel in the entire home and out of the very few body towel, there was hair left behind from previous guests. The owner of the home saw balloons and assumed we had a party which wasn’t the case at all, but the assumption resulted in the owner trying to add an additional charge.
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VincentJuly 2026Merced, California
That house is nice and good size. The house is empty! Barely found the living room hidden in the corner. There is literally 2 sofas, 4 seater dining table, and beds in every room. That is it, 3 living room/dens/dining rooms that were completely empty, not very welcoming. The home flooring was still dirty especially the restrooms. No hand soap in any hand soap dispensers. Beds were very uncomfortable and hard. Hurt my entire body. The lay out is also weird. Master bedroom had 2 queen beds while the other 3 rooms all have twin beds. No one wants to share a room with another couple, one couple had to sleep separate on twin beds. Sent the host a couple of messages, no response.
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GlennJuly 2026Merced, California
Booked 5 months in advance of our stay. First time I heard from them was 2 hours before we were to check in when I messaged and asked if I could get a code to the door. There was no wash cloths. No light in one of the bedrooms. Had to go buy a lamp so I could have a light. Slept 10 people but only had enough seating for 6 people in the living room. Two completely empty rooms that would have been perfect for more seating but there was absolutely nothing in the rooms. Came back from our first day out at the national park to a disconnect notice for all utilities. Had to send a pic to them to let them know they needed to pay their bill. Was asked if I could be there to meet people who were going to deliver furniture for us. No one showed up with furniture. They said they were missing a couple pieces so they didn’t bring it. By far the worst Airbnb I’ve ever stayed in. Wouldn’t stay there again if it were free.
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LyndaJune 2026Tracy, California
This was the worst vacation rental experience we’ve ever had. The owner was notified of multiple issues, but none of them were properly resolved during our stay. The biggest problem was that the air conditioning did not work at all. The house felt like an oven, and it was so uncomfortable that we had to leave during the day and find other places to spend our time just to stay cool. Basic supplies were also lacking. We ran out of toilet paper and didn’t receive more until the night before checkout, so we had to buy our own. There was no laundry detergent provided, forcing us to take our laundry to a laundromat. We also had to purchase our own trash bags because none were available. In addition, the light and ceiling fan in the master bedroom did not work for the entire stay, making the room even more uncomfortable. For the amount we paid, we expected a clean, functional, and properly maintained property. Instead, we spent time and money dealing with issues that should have been addr
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NormaMay 2026Manteca, California
There was trash left behind, the pool was pretty dirty, there is one trash bag per day that wasn’t told until day of checkout. There was a walker on the outside as well. I asked a question on the app and they didn’t reply until I asked again. Beautiful area but would not rebook again.
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April 2026Turlock, California
Really dirty holes in walls horrible smell
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