Stars of Boston

“As I mentioned, I don’t recommend this place at all. Not safe at all with mosquitoes and bugs. While the host ( Kama) was very responsive but she was of limited or no help. I had to check out of the hotel on the same day as my check in day ( initially booked for 4 nights ) due to these issues and still following up for refund and they are still investigating my case:-( and no confirmation yet. Even the air conditioner was emitting a strong and I pleasant odour which made the stay for me and my family impossible”

“Bats!! 🦇 We woke up to them flying inside. Management is mostly AI, as others have said. I wouldn’t stay here again or at any property managed by this company.”

“The location is easily 10/10. But the apartment is very small and wasn't really well stocked for a month stay. Everything they gave us was enough for maybe 2 weeks max. Not enough toilet paper, paper towels, dishwasher pods. It also didn't have a cutting board which we had to purchase as well as the knives were incredibly rusty. It could use a few upgraded kitchen items to make a month stay feel easier. They also wanted to show the apartment for potential renters while we were staying there. I appreciated the asked first but think it's quite odd considering we paid a ton to stay there and be comfortable and shouldn't have to also allow people to enter while we were there. We finally had to tell them to please wait to show it once we moved out. Appreciated they allowed both pets and again, the location could not be beat. They also said parking was available but then didn't have a spot so we had to find one via spot hero which wasn't bad but was half a mile away, which isn't ideal.”

“Our stay in Brookline as a group was wonderful; The place was spotless and everything was as asked for. Only two notes I’ll have is leave ac on for guests as when we got there it was 82 and very hot. And the other note is we had asked for a late check out months before but I think that was lost. And we couldn’t do such. Otherwise great value; great location and clean and tidy.”

“Beautiful, spacious, spotless home in an excellent location, consistent with the many positive reviews. The house itself was a five-star stay. The guest experience was not. After booking, we had to sign a long, residential-style rental agreement before receiving access information. It was not linked or disclosed on the listing, so there was no meaningful opportunity to review it before committing money. Check-in and checkout instructions were buried in emailed (and mis-titled) PDFs rather than clearly available in Airbnb. The process had the warmth of an adversarial landlord protecting itself from a troublesome tenant, not a host welcoming a guest. Practical notes: the kitchen has plenty of equipment but no salt or cooking oil, only pepper. In July, central air serves only the main floor; the upstairs relies on one wall unit, which struggled during the heat wave. The outdoor tables and balcony also showed little upkeep. Five stars for the house; one star for the legal department.”

“the apartment is clean well-equipped. not easy to carry suitcases upstairs so probably better for a shorter stay than ours. communication was very frustrating, while trying to find out more details before we booked and during our stay. for example, a maintenance person arrived without notice, while we taking morning showers, to fix the washing machine.”

“Overall, we enjoyed our stay. The Brookline location is excellent, the neighborhood is quiet, and the home is well laid out for a family. The kitchen was well equipped, and the bathrooms were thoughtfully stocked with toiletries, plenty of towels, and extra bedding. The biggest issue was the master bed. It was extremely creaky and squeaky. Every time I rolled over or slightly adjusted my 120 pound frame, it made enough noise to wake me. This seems like a simple maintenance issue that should be addressed. The drapery in the main floor bedroom was also ineffective, allowing the room to become bright very early each morning. I also asked about a one hour late checkout. While the fee was mentioned in the guidelines ultimately waived, guests should know there appears to be very little flexibility with requests like this. For a property at this price point, I expected better attention to maintenance and guest comfort. With a few simple improvements, this could easily be a five star stay.”

“The listing doesn’t clearly disclose that the unit is a walk-through for the second bedroom with no separate door for privacy. We had to rebook another room for one of our colleagues. This isn’t an appropriate unit for multiple business travelers, and the host didn’t clarify that despite us communicating upfront that the booking was for multiple colleagues. The listing and host should much more clearly communicate the layout.”

“Overall we would not stay here again. It’s in a cute neighborhood with lots of shops and restaurants nearby. The unit is fine - dated look and furnishings, but spacious and clean. And the host was very quick to respond to questions. The biggest issue we had is that it’s on a busy street and the master bedroom gets a lot of street noise. I bought ear plugs after the first night and it didn’t help. This might be ok if you’re used to living in a loud urban setting, but that’s not us. I also felt like the management company was looking to nickel and dime us with extra fees. Check in is 3pm. I asked if the unit would be ready at 2pm. The answer was yes, but there would be an extra fee. And the house instructions read like a menu of fines / fees that apply if you don’t do everything exactly as they want. The overall vibe with all the fees is not friendly or accommodating. Does the management company know they are in the hospitality business??”

“This place is located near Fenway and walkable to a lot of restaurants as well. It was clean. The train is louder than we expected and the place isn’t as well kept as we expected especially for the price.”