Manager Review

Smoky Mountain Dream Vacations

Smoky Mountain Dream Vacations's guest rating of 4.76 is below average and may adversely impact performance. Some of this can come from specific properties they manage — but where reviews point to manager weaknesses (responsiveness, cleanliness, listing accuracy) that would apply to your home too, they can adversely affect your bookings and the quality of guests you attract.

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Recent guest reviews

JettaAugust 2026Gatlinburg, Tennessee
Good location if you’re looking to see bears. We saw bears daily and loved that there was a screened in porch. However, I would not stay again due to how dirty the house was when we arrived. We ended up cleaning the floors due to pet hair and dirt everywhere, washing the sheets and buying blankets to replace the comforter due to pet hair, human hair and bugs in the beds. Shaun did provide a small reimbursement ($100) for the inconvenience, offered to pay for the blankets but did not, and offered to bring the cleaning team back to clean and spray for bugs. At that point we were already there and did not want them around our personal belongings. We did not have high hopes that it would be much cleaner after given the care they took for cleaning before we checked in.
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ChristineJuly 2026Sevierville, Tennessee
Easy to get in, and lots of space! There were some broken chairs, hot tub could only handle two people or it wouldn’t work, so as the mom I never got in so my kids could enjoy it. There were also mice. I did love the amount of space for the money, and the privacy of the property. There were plenty of dishes and pots and pans for the amount of people, but there was no salt, pepper, or oil as states in the description so bring your own!
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AlfredJuly 2026Pigeon Forge, Tennessee
Only problem we had was furniture in living room not comfortable two chairs where small and could not set comfortably
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LattimerJuly 2026Sevierville, Tennessee
The cabin that we rented had no running water when we arrived. After driving 9 hours to get there and it being a hundred degrees outside, a nice shower was sounding really nice. We did not arrive until 9:00 that night. After calling and having the owner tinker with the well pump it was going on midnight. We were given another cabin to stay in. We had to repack the belongings everyone got out and the kids that were just happy to be out of the car. Drive 30 minutes to a cabin that was a bit smaller and did not have the view we paid for. It did have the same amenities. We enjoyed Tennessee very much but I wasn't totally pleased that we didn't get what we originally paid for.
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MiaJuly 2026Sevierville, Tennessee
Really cute cabin that was is a good location, just be advised requires driving up a steep road with a sharp bend. Could use some updates such as loose toilet paper holders, walls that need patch/paint ect. All in all, we enjoyed the stay just were a bit disappointed there were visible cobwebs, a missing TV remote & that the grill featured in the listing was rusted with an empty propane tank making it unusable. Completely understand things happen but we specifically booked the cabin to have a grill for 4th of July weekend & felt that given the price all amenities should’ve been usable or at least a notice be provided prior to booking. Could easily be a 5 star stay with a bit of TLC.
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TanyaJune 2026Sevierville, Tennessee
There wasn’t anything terribly about this air BNB, but it is part of a rental company- and not an individual and I could tell when I compare it to other air BNB’s who are ran by an individual versus a rental company. I felt like for the price that was paid, they could have supplied more amenities. To be fair- it is clearly stated in the description, but I really thought salt and pepper would be something that is just standard. 1 roll of TP per bathroom and they were not joking. Very minimal towels etc. I love the eagle crest location- but this particular road is nearly impossible to make it to the pool with an extra large SUV- especially the way back. The turn is extremely sharp and I ended up getting stuck. My husband had to walk to me and get me unstuck. And the walk up to the pool is nearly vertical so if you aren’t in amazing shape- I do not recommend it. The place was also not very clean. The bedding had been changed, but the floors made my white socks turn almost black.
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KennethJune 2026Sevierville, Tennessee
The WiFi would stop working many times a day, the flooring is coming apart in multiple spots, the deck spindles in between the railings are loose and able to be separated making it unsafe for children to be on the deck. The hot tub dripped constantly onto the sitting area of the deck below. I will say they did offer to take care of these issues during our stay but still an inconvenience nonetheless.
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TracyMay 2026Sevierville, Tennessee
The stay was okay overall. There were a few cleanliness issues that could use attention. The shower curtains were pink, there was hair on the bathroom floor, and some tinsel—possibly left over from Christmas—was still on the bedroom floor. In one bedroom, a hole had been drilled for a TV installation, and the sawdust had not been cleaned up. Looked to be a quick clean with these things overlooked. My expectations on cleanliness are high when it comes to renting a place. The kitchen had the basic essentials, although there were no cereal bowls available. On the positive side, the beds were very comfortable, and the location worked well for us. It was easy to access Highway 66, Winnfield Dunn, while still being tucked away in a quiet neighborhood, making for a peaceful stay.
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JenniferMay 2026Seymour, Tennessee
You are encouraged to use written directions via pdf because of GPS issues/inaccuracy but those directions cost us 45 mins. I would encourage you to ask which GPS may cause issues because Google maps worked fine for us and our friends. We missed out on earlier check in
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KatieApril 2026Gatlinburg, Tennessee
The house was overall great. It worked well for our large family and the hot tub on the porch was excellent after long days of sightseeing and hiking. I was a bit disappointed at the lack of bedding for the trundle bed and extra twin bed. There were extra sheets for those, but no blankets for the kids to use. Also, the pools were advertised in the listing and when we arrived and it was 80 degrees we found out that the pools didn’t open until May. That was pretty disappointing for the kids since it was one of the amenities we wanted when choosing a cabin. Overall it was mostly clean. I personally clean Airbnbs for a living and was a little put off by all the cobwebs in corners, dust and hair on baseboards and door hinges and some stains on walls, but for the most part the rest of it looked good. The beds were comfortable and the porch was great to sit out on. Overall I would recommend!
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