Silver Sands Vacation Rentals

“I rented this house for a wedding with friends and my children. The home was cute, but the experience was frustrating. We arrived around 6 PM and discovered there were no bath towels, hand towels, or kitchen towels. I immediately contacted management and was told they would reach out to the local property manager. By 11 PM, we still had no response or towels. With most stores closed, I had to spend $70 at CVS on beach towels just so we could shower. The next day, housekeeping finally brought towels, but there was no apology or offer of reimbursement ( I did end up requesting reimbursement thru airbnb) The home also had very limited supplies—no oil, salt, pepper, only one trash bag and one dish pod. Bring your own essentials and don’t assume the property has been properly checked before arrival. I am in this same field of managing vacation rentals and had I not responded to a guest for 12 hours I would have probably been fired. The customer service lacked and the home was unequipped.”

“The inside is clean and has the accommodations shown in the listing. If you get rained in or plan to spend a little time at the house rather than being constantly out and about, it's not that great. The outdoor areas are not shielded from the rain or the scorching sun. The privacy fences and two story homes block the wind from the sea, so the outside area becomes a sauna on hot days. The primary bed mattress caves in at the center due to being too soft, so two people sleeping will fall together in the middle throughout the night. There are a total of two beds and two bunk beds. The bunk beds are located in the master and in a tiny closet that fits nothing more than a single bunk. It's not a standalone house. It's two story and someone appeared to be in the upstairs area during our stay. We'll look elsewhere next time.”

“Basement smells like smoke, locks didn’t work, mold on window sills, cockroaches found on each floor, mattress are cheap, second floor shower floor is not stable, stairs up to roof are pulling away from building, all porch railings are not sturdy. We called for assistance with locks to get in and we were never assisted. House had to stay unlocked all week. Elevator broke down after 2 days. Coffee machine was broken. Location is great, pool is great, views are good. AC works well.”

“The house was average on accommodations. Our stay was a little disappointing with a collection of things that needed attention. The communication with host was appreciated with quick response however, the areas that needed fixing were not immediate corrections and made the stay less than desirable.”

“There was a recent leak at the property that was not disclosed. When we arrived the mold smell was overwhelming. We advised silversands because the floor was severely warped and separating by the dish washer. They cut holes in the downstairs ceilings and screwed cardboard panels into the ceiling to cover the damage. When we arrived the dehumidifier was full and not running, we emptied it multiple times a day to try to help mitigate the damage. There were absolutely no cleaning supplies except roach spray. We found multiple dead bugs in the house. There is no vacuum or even a dust pan. They do not have a hose to clean off outside the property. We purchased a hose to spray off outside and cleaning supplies. The deck board is caved in at the gate, outlets falling out and all the doors are warped and locks rusted and are difficult to close. The overall lack of maintenance and state of disrepair is not reflected in their pictures or listing. As others said the beds are very uncomfortable.”

“Traveled with two pets and an infant and a toddler. The location was perfect and the home was very nice. Only two issues was the AC didn’t work well at all in any of the bedrooms which was an issue for my toddler and infant. AC company came out and pretty much said they couldn’t fix it because it was an airflow issue and the owner needs to replace the insulation. Keep that in mind when booking. Also a very musty smell like mold. I have worked in the mold industry and believe the bathroom and half the house may have it. We got very congested and the smell was very powerful”

“We enjoyed the location of the condo and the pool was definitely a highlight of our stay. Unfortunately, there were several things that made the overall experience disappointing. The condo did not feel thoroughly cleaned before our arrival. There was visible mold/mildew in the dishwasher and bathroom, dog hair and sand were still on the floors, and unfortunately, every dish we pulled out to use was dirty. The pull-out drawer in the dishwasher was also broken. We did bring some of our concerns to the property manager, and they were very kind and offered to send someone to clean the dishwasher. We could tell that it had been wiped down, but it still did not feel truly clean, especially considering it is supposed to be cleaning the dishes we were using. The window coverings were also a major issue. Most of the windows either had sheer curtains or no coverings at all, which provided very little privacy. The bed was extremely hard and uncomfortable, and the couch cushions would slide out”

“It was not clean and and had a weird smell”

“Place was full of roaches. Their response was to leave us a can of raid. We had to vacate and still haven't been refunded”

“Due to the issues that happened during our day, we were promised a refund for one day. Instead, they gave us $100 credit, which is not what we agreed upon.”