Shine Villas

“Master bedroom has a faint order of cigarette smell. Also front bedroom where the kids were sleeping at floor was sticky and it had hands. I also reported to the host besides that everything else was perfectly fine. Was able to find location. The host treat very well. All the other areas were very nice game room is very nice as well. The only thing master bedroom does have a smell not OK besides everything is fine.”

“Unfortunately, our experience with this property was very disappointing, especially considering the size of our group and the amount we paid. We experienced numerous issues during our stay. There was no hot water on the bottom level, a toilet that did not flush properly, multiple slow drains, an unpleasant odor, pest activity, and significant cleanliness concerns. The walls throughout the home were dirty and noticeably scuffed. We also reported dark discoloration around the shower sealant, which management stated was age-related discoloration rather than mold and was already scheduled to be replaced. Management did send a maintenance technician, but unfortunately, the visit was not helpful. We also complained about the temperature inside the home. The technician stated that the house felt cool, but during the daytime the home was very hot and did not become comfortably cool until the middle of the night. We actually had to go out and purchase fans to make the temperature more tolerab”

“Nice condo, but the check-in process was frustrating. We waited after an 8-hour drive while uploading IDs, communication was delayed, and several maintenance/cleanliness issues affected our stay. Broken dryer. Bare linens and toilet paper ( we ran out after first night). Dish soap was just colored water. Overall, it could have been a much better experience.”

“FILTHY APARTMENT & HORRIBLE HOST - BEWARE. We found dirty floors, stained bedsheets, food stains on carpet, marks on the walls and what appeared to be dead skin & debris on the floor. Host sent cleaners round twice & it was still dirty. We sent photos to Airbnb and were refunded the cleaning fee. At 11pm that night, the host messaged asking us to leave the next day. No reason given, just quoted Florida law & said he can kick us out if he wants. We later learned the host claimed to Airbnb that we had "abused his staff", despite us never having met or spoken to any ‘staff’. no evidence was provided to support this ridiculous allegation. We had to move our young family with five nights remaining on our booking. Airbnb refunded the unused nights and reimbursed our replacement accommodation. Safe to say I’d stay well away from Shine Villas (not just this apartment). I recommend looking at reviews for ‘Shine Villas Orlando’ on trip advisor / trust pilot to make your own judgement.”

“Listing stated 8 beds, when we got there, home had 6 beds. Messaged host and she said there's 7 then 6. Then said there must be a miscommunication as listing shows 6 beds. She changed it and try to make it seem like I booked it on error and didn't want to bring another bed or cancel reservation. Airbnb got involved and helped me cancel as it was false advertising. Be careful with this host as not only is misleading but doesn't own up to mistakes or try to make things right. Very poorly handled. I understand we all make mistakes including myself but as a business owner you should do better.”

“The townhouse was not as clean as expected. It was dusty and the walls had numerous scuffs and marks, making it feel like it hadn't been properly prepared for new guests. The bath towels were also small and thin, with only one provided per guest for the entire stay. The layout was awkward. Two bedrooms had 1 ½ bathrooms split into 2 separate, connected rooms, while two other bedrooms shared a detached bathroom that also contained the washer and dryer. The biggest issue was the Wi-Fi, which was unavailable for 4 consecutive days for an unknown reason. Cellphone service was weak. Two guests planned to work remotely but had to pay for daily Uber rides to find reliable internet. Communication from the host was slow, with few updates, and Wi-Fi wasn't restored until the workweek was over. Communication from the host was slow & unhelpful. Traffic throughout Davenport was consistently heavy. We'd recommend considering other rentals in Kissimmee with more responsive hosts.”

“Upon arrival, I entered the property and there was a loud, foul smell coming from the sink area. As I followed the smell, I found the leftovers from a crab boil in the garbage disposal. I spent the next 2 hours flushing the dish drain and garbage disposal with Bleach and spraying air fresheners but I eventuality masked the smell. The chandelier over the dining room table is broken and the ceiling leaked water into light fixtures then onto the floor creating a fall risk”

“We were extremely disappointed with this property. From the moment we arrived, it was obvious how dirty and poorly maintained it was. The walls were covered in marks, the rugs were stained and sticky, and the pool deck was filthy. Part of the ceiling had visible water damage and was starting to come away. The kitchen was also unacceptable. We had to wash the cutlery and glasses before using them, and there was a serious lack of basic kitchen utensils, making self-catering difficult. The shower had mould. We’ve stayed in Storey Lake before and know it’s a great location, which makes the condition of this property even more disappointing. The owner or management should be ashamed of the standard they are presenting to guests. The issues were so significant that we had to contact Airbnb to obtain a refund. Unfortunately, Oli refused to refund the cleaning fee despite the condition of the property. We’re leaving this review to warn other families and travellers so they know what to expect.”

“The house was dirty, unsanitary, globs of hair and dust balls through out the entire house. Mold in the bathrooms & dishwasher. t The toilet brush was full of poop, that toilet didn't flush. The outlets in the bathrooms did not work, and some outlets in the kitchen didn't work. They tried to tell us how to reset the outlets, but it didn't work. We paid for the hot tub which didn't work. She sent out a tech to fix the hot tub, & he said it could not work because the blower was broke, and he didn't have the right size or parts. She refused to refund the money. She was responsive, but nothing got accomplished. I took pictures as proof this house should be taken off airbnb until the mold is removed. That can be harmful to families.”

“What was supposed to be a celebratory trip turned into a frustrating and disappointing experience. Late at night, a ceiling vent began pouring water onto the floor. I reported it immediately, but there was no response until later the next morning. By then, water had been leaking for hours, creating puddles that made getting in and out of the master bedroom difficult and made access to the game room nearly impossible without getting wet. Even worse, the leak continued until after 1 PM the following day. The issue itself was frustrating, but the lack of urgency was unacceptable. The home also felt dated and poorly maintained. The upstairs carpet was old and stained, the beds felt worn out, the master bathroom had ants, one sink drained extremely slowly, and there was visible damage to the bathroom walls and shower area. Despite the disruption to our trip, nothing was offered to address the inconvenience. The only response I received was, “I understand your frustration.” Think twice..”