Seven Keys Vacations

“Terrible communication, no follow up, didn't live up to commitments that were discussed. Stood in the same exact unit year before (Perfect) rebooked requested same exact location. Booked through the original property manager not Seven Keys. Seven Keys took over NOT GOOD. I will definitely look elsewhere for future bookings. Horrible communication, Property manager needs to take ownership and resolve issues. Sent several text and made multiple calls. I received the run around. The main reason it took so long to write review was me trying to give them the benefit of the doubt. Hopefully to resolve issue that were brought to there attention before I wrote this review. Again text were exchanged that information will passed along to Megan. No response no follow up. Result unsatisfied renter. If you are looking for a stress free experience. I suggest using someone other then Seven Keys.”

“It was a perfect location off Duval st. We requested a pack and play and they even set it up with a blanket for our 10 month old child.”

“Beautiful place!! Looked exactly like the pictures and had some hidden gem locations near by such as Sombrero beach and The Lagoon on Grassy Key! The instructions to check- in and check- out were easy to follow and the location was serene and gorgeous. Perfect for our group of 4! Would definitely stay again, thank you!!”

“Great space, well located, comes with everything you need.”

“The stay itself was okay once we were finally able to get inside, but the check-in experience was extremely frustrating. We were never emailed the access code, so when we arrived we had no way to enter the property. After traveling all day in the heat and being exhausted, we spent almost two hours trying to get access while calling multiple different people. Airbnb support was unfortunately no help and never returned my calls, and the property messages were not responded to until the following day. We also were never provided with pool access information, which was disappointing since it was one of the amenities we were looking forward to using during our stay. Once we finally got inside, the place itself was decent and generally as expected. However, the water pressure was very weak, and the shower temperature was difficult to control since it never got very cold or very hot. Overall, the biggest issue was the lack of communication and the stressful check-in process.”

“A localização do apartamento é ótima, em uma região tranquila e de fácil acesso. Porém, acho que o espaço poderia estar melhor equipado quanto a utensílios, jogos de cozinha e produtos de higiene e banho. É bem ruim ter de comprar para uso de poucos dias. Tivemos um problema com a máquina de lavar roupa, parou de funcionar. Enfim, acho que o local é ótimo, com potencial para melhorar.”

“Beautiful area with gorgeous older homes with unique embellishments and character. Within brief walking distance of Duval St where all the action happens. The backyard is smaller and houses are separate not together which I was confused by when I read the listing. The house could have been a tad cleaner but it’s early in the season. The hot tubes were a bust for us but hopefully working for the next guest. Great location and I’d love to return.”

“Zero beach view, it’s a fishing complex, sliding glass door to fenced up, no balcony & view of another complex and out front door, view of more condos. After requesting months in advance for an ocean view, got nothing but buildings. Said the lock to get into was 10 code digits, didn’t work ever. Had to get a key hours after we were there and called several times. Just very disappointed for my 60th birthday “celebration””

“They double booked the room offered no help to relocate. Was very rude will never get ever book with them ..”

“The listing is advertised with two pool photos suggesting that guests will have access to it. However after booking when you cannot cancel anymore the management company send an email that there are no access to any ammenities including the pool, very disappointing. Last two days out of the 3 days we did not have electricity. Reported it to the management company, but the call center could not solve the issue, they kept repeating that they opened a ticket with the so called local team. The local team never arrived, we had no electricity, meaning we lost all the reamining ammenities: warm water, AC, lights, TV, wifi, all kitchen appliances including the fridge. As a result we had to throw away the food we purchased as that got spoiled in the Florida weather. Terrible experience would not recommend. To the owner: hope you are reading the reviews, you should change the management company as this is absolutley unacceptable service and misleading advertisement.”