Seven Keys Vacations

“We loved that this house was conveniently located, in a safe neighborhood, and close walking distance to the Cabana Club (the local community pool and restaurant included with the stay, that we used often). On the negative side, it was pretty ill-equipped for a place we rented out for the week. We figured it was a mistake that they left us with 1 partial roll of toliet paper, no paper towels or napkins at all, only the garage bag already inside the can, and things like that. But when we contacted the management company to explain what we had they said they only provide a " starter amount" and then you're expected to figure it out from there. I totally get not having an endless amount of supplies at our disposal but expecting me to go out and buy even a second roll of toliet paper is pretty stingy.”

“I will never rent a house that is serviced by this company again. They were not helpful and tried to cover up issue and even lied”

“I booked this rental hoping for the best , it was very pricy for the quality. When we arrived there were numerous issues and I informed them abd they told me those issues werent true. I even took pictures still no care. Hope others enjoy it but to me the area is great but the house not so much.”

“Our bedroom was flooded twice all of our luggage was soaked Leo from seven keys refused to give any compensation the issue is still not resolved. We left one night early because of all of this and that’s the only refund he gave the one night that we did not stay. Terrible customer service”

“Terrible communication, no follow up, didn't live up to commitments that were discussed. Stood in the same exact unit year before (Perfect) rebooked requested same exact location. Booked through the original property manager not Seven Keys. Seven Keys took over NOT GOOD. I will definitely look elsewhere for future bookings. Horrible communication, Property manager needs to take ownership and resolve issues. Sent several text and made multiple calls. I received the run around. The main reason it took so long to write review was me trying to give them the benefit of the doubt. Hopefully to resolve issue that were brought to there attention before I wrote this review. Again text were exchanged that information will passed along to Megan. No response no follow up. Result unsatisfied renter. If you are looking for a stress free experience. I suggest using someone other then Seven Keys.”

“The stay itself was okay once we were finally able to get inside, but the check-in experience was extremely frustrating. We were never emailed the access code, so when we arrived we had no way to enter the property. After traveling all day in the heat and being exhausted, we spent almost two hours trying to get access while calling multiple different people. Airbnb support was unfortunately no help and never returned my calls, and the property messages were not responded to until the following day. We also were never provided with pool access information, which was disappointing since it was one of the amenities we were looking forward to using during our stay. Once we finally got inside, the place itself was decent and generally as expected. However, the water pressure was very weak, and the shower temperature was difficult to control since it never got very cold or very hot. Overall, the biggest issue was the lack of communication and the stressful check-in process.”

“Zero beach view, it’s a fishing complex, sliding glass door to fenced up, no balcony & view of another complex and out front door, view of more condos. After requesting months in advance for an ocean view, got nothing but buildings. Said the lock to get into was 10 code digits, didn’t work ever. Had to get a key hours after we were there and called several times. Just very disappointed for my 60th birthday “celebration””

“They double booked the room offered no help to relocate. Was very rude will never get ever book with them ..”

“The studio has good location and big size pool. Quiet and private. Hopefully you can get into unit due to poor instructions on what buttons to press on lock . Passcode is not enough. Our experience w the lock was that it was defective and we waited 2 days for someone to show unexpected to chg lock while we asked for a call before that to make sure someone was in unit w all our belongings . Pots and pans are old . A deeper cleaning of unit was required. Unit did not have washer and dryer and dish washing machine which makes it inconvenient while you are there to enjoy and relax . Poor response for lock issue which is safety related !”

“The listing is advertised with two pool photos suggesting that guests will have access to it. However after booking when you cannot cancel anymore the management company send an email that there are no access to any ammenities including the pool, very disappointing. Last two days out of the 3 days we did not have electricity. Reported it to the management company, but the call center could not solve the issue, they kept repeating that they opened a ticket with the so called local team. The local team never arrived, we had no electricity, meaning we lost all the reamining ammenities: warm water, AC, lights, TV, wifi, all kitchen appliances including the fridge. As a result we had to throw away the food we purchased as that got spoiled in the Florida weather. Terrible experience would not recommend. To the owner: hope you are reading the reviews, you should change the management company as this is absolutley unacceptable service and misleading advertisement.”