Sato Real Estate

“Overall, the house fit our budget and basic expectations. It was spacious, offered useful amenities like bikes and kayaks that we enjoyed, and the kitchen was stocked with the essentials.” “However, there were serious issues. The master bedroom mattress was in poor condition. More importantly, the cleaning was not acceptable: the master bathroom had visible hair throughout, including in the shower, and the floor felt slimy, which made the space feel unclean and not properly serviced.” “On the morning of our 10 a.m. checkout, Josh from Sato Real Estate was parked in our driveway at 9:05, well before the agreed checkout time. His early presence made us feel rushed and that our privacy was invaded. A contractor for the air conditioning was also blocking our vehicle, adding to the stress and discomfort. We hope future guests don’t have the same experience.”

“Great location!!! Close to shopping, beach and trolley stop. Very convenient for walking to many amenities.”

“We booked this house to celebrate mom’s 70th birthday. We were looking for a luxury house with a pool and close to the beach. Let’s start with the positive things about this house: 1- house was about 10 min walking distance to the beach. 2- beach necessities were provided - beach chairs, beach towels, umbrella, etc 3- clean gas grill. 4- clean kitchen , bathrooms & beds Negative points: 1- As soon as we walked in the house had a strong mold odor. Even worse in the garage where the grill and beach gear is located 2- Pool was not well maintained. There were bugs (cockroaches) swimming in the pool along with many leaves. I contacted Sato sending pictures of the pool and addressing the strong mold odor. They send maintenance to check it out but it wasn’t helpful since he said mold has been an issue with this house. The pool was cleaned the next day but we couldn’t use the pool the first night we were there. We paid almost $3k for a 3 day stayed in this house, not worth it!”

“Overall, we’d rate our stay a 5/10. The home was spacious and in a great location just a short walk from the beach, making it ideal for families. Unfortunately, a few issues made the stay disappointing for the price. Communication before check-in felt unwelcoming, and on two occasions (our first morning and checkout day) every tap dispensed very salty water due to a faulty water softener, requiring us to buy bottled water. We also had to purchase basic household supplies like hand soap, trash bags, paper towels, and laundry detergent, which we’ve typically found to be provided in comparable rentals. Overall, the home has a lot of potential, but given the cost, we expected a more reliable and better-stocked experience”

“Good morning This is the second time we are in this house very close to the beach and nice surrounding but First night my two years old get hurt with the back of one of the brow chair who has a metal that cut his face ,it was a really bad situation I wrote to them and no response Also the house is old which is good but was dirty the floor and the walls has stains the barbecue was dirty as well even the fridge doesn’t work good. The furniture the brown ones very old with metals part very dangerous and outside of the structure We really appreciate to stay there but the condition and the cleaning part not good at all Also the situation that happens with my kid because of an old furniture was really bad”

“Great house, abysmal management. While the property is spacious, well-equipped, and well located, SATO Real Estate ruined the experience. They operate with a rigid 9-5 landlord mindset completely unsuited for hospitality for short-term rental. We arrived to a filthy, green pool, and due to their delayed responses and sloppy follow-up, it took over four days to clean. Ultimately, Airbnb support was fantastic and compensated us—despite SATO trying to negotiate down the refund. Nice house, but avoid this management company.”

“I would strongly discourage anyone from staying at this property. During our stay, we experienced live and dead cockroaches throughout the unit — one even crawled up my husband’s leg. The cleanliness was completely unacceptable and made us very uncomfortable for the remainder of our stay. We were also locked out of the property and had to wait for assistance. When we raised these concerns, the host responded defensively and dismissively instead of showing empathy or taking accountability. Their communication felt argumentative and unprofessional, especially when addressing the pest issue. A professional host should take cleanliness and guest concerns seriously regardless of whether it is a holiday weekend. Between the cockroaches, lockout situation, and poor customer service, this was an extremely disappointing experience. I cannot recommend this property or management company to future guests.”

“The home was beautiful and overall met our needs. We wanted a pool and a dock and that was great! But the experience was mid, especially considering price. I expected a more elevated experience and it missed the mark. First the upstairs loft was sandy and dirty. (I have pics of window sill with bug debris). We obv pay for the cleaning fee so I do expect it being thoroughly cleaned. I contacted Sato asked for a vacuum location and, while they offered to send the cleaning team back, it felt inconvenient and intrusive. I found a broom and the dust pan was full of sand already. The kitchen hand soap container was left for us almost empty and rusty. The bar stool bottoms were rusty. The bed sheets were scratchy and worse/cheaper than a Hampton inn, for example. One of like the 3 fan/light remotes for the downstairs pool area worked. Truly, I appreciate wear and tear especially in an Airbnb on the beach. But, again, for the price point I expected some of these details to be crisper”

“Vacation was terrible!!! Water pressure was terrible in shower Water did not get hot in the shower Matress and bed frame was not the same one as the photos!! Mattresses were terrible, so uncomfortable felt every bar of the metal frame. Couldn't even sit on side of the bed without sliding off because mattress was too soft. Tried out twin mattresses instead, were terrible too. Had to go buy an air mattress to sleep on instead. Air mattress was more comfortable than the beds Also living room looked nothing like the photos either! Left a day earlier because we could not sleep good and was so disappointed with this house!! Floors were dirty Poor communication, tried to discuss how bed, couch, chairs ect weren't like the ones in the photos they disagreed. Should have took our own photos, but didn't think about it. Spoke to a lady about the mattress and bedtime stated there's nothing they could do, yes there was update the photos so they are accurate!”

“Beautiful house and pool and great surroundings. Elevator was very helpful and the outdoor space great! It was a bit difficult communicating about pool temperatures and preferences though the experience was really wonderful. Our 1 and 3 year old really enjoyed it as well! Would go back. Great space!”