Sato Real Estate

“Great house, abysmal management. While the property is spacious, well-equipped, and well located, SATO Real Estate ruined the experience. They operate with a rigid 9-5 landlord mindset completely unsuited for hospitality for short-term rental. We arrived to a filthy, green pool, and due to their delayed responses and sloppy follow-up, it took over four days to clean. Ultimately, Airbnb support was fantastic and compensated us—despite SATO trying to negotiate down the refund. Nice house, but avoid this management company.”

“Location was great. Pool area was perfect for grandchildren. Beach access couldn’t have been closer although not your typical big beach vibe.”

“I would strongly discourage anyone from staying at this property. During our stay, we experienced live and dead cockroaches throughout the unit — one even crawled up my husband’s leg. The cleanliness was completely unacceptable and made us very uncomfortable for the remainder of our stay. We were also locked out of the property and had to wait for assistance. When we raised these concerns, the host responded defensively and dismissively instead of showing empathy or taking accountability. Their communication felt argumentative and unprofessional, especially when addressing the pest issue. A professional host should take cleanliness and guest concerns seriously regardless of whether it is a holiday weekend. Between the cockroaches, lockout situation, and poor customer service, this was an extremely disappointing experience. I cannot recommend this property or management company to future guests.”

“The home was beautiful and overall met our needs. We wanted a pool and a dock and that was great! But the experience was mid, especially considering price. I expected a more elevated experience and it missed the mark. First the upstairs loft was sandy and dirty. (I have pics of window sill with bug debris). We obv pay for the cleaning fee so I do expect it being thoroughly cleaned. I contacted Sato asked for a vacuum location and, while they offered to send the cleaning team back, it felt inconvenient and intrusive. I found a broom and the dust pan was full of sand already. The kitchen hand soap container was left for us almost empty and rusty. The bar stool bottoms were rusty. The bed sheets were scratchy and worse/cheaper than a Hampton inn, for example. One of like the 3 fan/light remotes for the downstairs pool area worked. Truly, I appreciate wear and tear especially in an Airbnb on the beach. But, again, for the price point I expected some of these details to be crisper”

“Great area, everything is close and walkable. Not a lot of lights in the backyard at night or garage. One of the top bunk beds looked broken, but overall great weekend stay with 7 guests.”

“The front door didn’t open so every time we came and left it had to be through side and back doors that are in peoples rooms. Not convenient and not safe because we couldn’t lock the doors at night or use the front door to easily get in.”

“Vacation was terrible!!! Water pressure was terrible in shower Water did not get hot in the shower Matress and bed frame was not the same one as the photos!! Mattresses were terrible, so uncomfortable felt every bar of the metal frame. Couldn't even sit on side of the bed without sliding off because mattress was too soft. Tried out twin mattresses instead, were terrible too. Had to go buy an air mattress to sleep on instead. Air mattress was more comfortable than the beds Also living room looked nothing like the photos either! Left a day earlier because we could not sleep good and was so disappointed with this house!! Floors were dirty Poor communication, tried to discuss how bed, couch, chairs ect weren't like the ones in the photos they disagreed. Should have took our own photos, but didn't think about it. Spoke to a lady about the mattress and bedtime stated there's nothing they could do, yes there was update the photos so they are accurate!”

“Beautiful house and pool and great surroundings. Elevator was very helpful and the outdoor space great! It was a bit difficult communicating about pool temperatures and preferences though the experience was really wonderful. Our 1 and 3 year old really enjoyed it as well! Would go back. Great space!”

“This location is a nice easy walk to the amazing beach. For the price we thought the place would be less tired looking and would be better stocked. It is a nice layout with two beds and bathrooms. It is obvious that the owners don’t stay at this home often because it is very minimal in comforts and everyday items. The neighborhood is nice and quiet except for all the construction surrounding it.”

“The printed information for Sato shows a text to emergency or repair number. We texted about a running toilet (no big deal) and didn't get a response. Calling directly got a response to our question.”