Sandestin Golf And Beach Resort

“The overall experience was great besides the 3 to 4 hour wait before we could get inside the house the couch inside the house was not clean and a few minor spots had stretches when we arrived but I we did enjoy the stay very calm neighborhood quiet and you have access to just about everything there”

“It was ok . Fans in some rooms did not work. Not enough towels or toilet paper in restrooms. It was not worth the pay. And I felt pressured on the golf carts to use them and there was $100 fee per night for additional insurance and there was no way around it. The front desk host said if you don’t get it you can’t stay. I don’t think we will stay there again. They were also talking about how many golf carts deals they have .”

“Changed my Unit to one that was completely different in terms of decor, location and balcony. They did this 5 days before check in so no ability to address or change. Offered 10% compensation after my compliant but never delivered. Asked for compensation through the AirBnB process and the declined. Also changed until was not ready when we arrived at the 4 pm check in time, had to wait till 6 pm. Very poor service for the price you have to pay!”

“This was our third visit to San Destin Resort. We enjoy all of the great things the resort offers! The place was nice and clean. I was disappointed to find that even though a pack and play was listed as an included amenity, no pack and play was provided. When I called to request one, I was informed it would cost us 20 extra dollars per day to have one. The golf cart also had minor issues upon our arrival which we made staff aware of immediately. It’s been about 11 days since we left but have still been refunded our deposit. Hoping this isn’t gonna be an issue. Otherwise, we enjoyed our stay and would stay again.”

“Sir: I was extremely disappointed in my stay. CHECK IN WAS PITIFULLY EXPLAINED!! I think he had a date! Cut it way to damn short of explaining how to enter my DOWN GRADED $3200 for 3 nights ripped off CONDO! Very disappointed!!!! -water issues - blinds in middle room.. I had to with my hands manually roll up them & hoped to hook to keep from retracting down. I had to do this every morning. 👎👎👎👎👎 Jay Jones Also, for your all future stay & repeat business, clean up the main entrance to condo.. trash & cigarettes buts left on ground nightly!! Microwave issues.. remove one or repair the Microwave built into the cabinet. Out doors needs to be Updated especially the pool area & the gates & walk way to the Beach What is the deal with the property line.. set up a 2 feet to FAR!! GIVE ME A BREAK!!!!!!! WHY SO MANY FREAKING CODES Jay Jones”

“The condo itself was great—larger than I expected, and very cute and charming. We really enjoyed the space and felt comfortable during our stay. The biggest downside was communication. The host did not communicate through the Airbnb app, which made things frustrating. Whenever I reached out, I either got generic responses or very delayed replies, making it difficult to get timely answers when needed. There were 2 of us in our room and hot water ran out after 1 shower.”

“Nice place, but we got locked out three times because the code kept resetting.”

“The condo was beautiful; however, we did have issues with our golf cart. We were able to use it only one day when it ended up dying on us with 47% battery left and we only had a mile ago. We did let the front desk know and were told that technician would get back with us but the next two days we never received a callback from the tech technician or any update. After we left, I did receive a voicemail from the manager that stated we would receive a refund for the amount of the golf cart for those three days, but, as of today have not seen the refund issued or heard back from them on the email I sent regarding it. The golf cart was the main reason that we stayed at that location in order to ride it to the beach to Baytown wharf, etc.. So, it was a little disappointing that we did not have that during our stay.”

“Overall we had a positive experience and we would return if there is no construction Positives: -Excellent location with quick access to the beach, hot tub, and pool -The unit layout is as described with plenty of space for my family -Great balcony space with 10/10 beach views -Very clean space with most needed home amenities -Secure location Negatives -While they disclose an active exterior renovation project buried in the description I wasn't expecting to hear loud drilling and banging noises within the unit at 9 am -The host doesn't communicate within the airbnb app for urgent matters and they expect you to reach out to the resort customer service -Upstairs main bathroom roller shade is broken -Refrigerator door is hard to open for the average person -One balcony door doesn't lock”

“The room listed was not the room that was provided. The listed room , was being renovated but I was not informed until walking into the new room, that was provided, noticing how small that the room actually was. The Host nor Airbnb Support were able change my room to a comparable size of what I originally booked. I spent over 3 hours wasting time - ultimately, I had to , go to , the resort’s front office, request a manager & the manager accompanied my needs & rectified the issue. I will not properly informed/notified of the room changes .”