Sail Away Vacation Rentals

“To start, this is the first negative review I’ve ever left for an AirB&B. When we arrived we messsged the host immediately with regards to the cleanliness of the unit. To make a few.. Hair in the bathtub, mold covered shower curtain, filthy dishes and pans in the cabinet, sand covered floor, filthy balcony sliding door covered in finger prints, mystery and stains on bedding (we went to Walmart to purchase new bedding because it could not be slept on). Even after messaging host regarding these issues they only apologized. They didn’t even offer for the cleaning service to come back. Even all of these things aside the unit is extremely outdated and anything but homey. Definitely will avoid anything listed under this ownership again.”

“When we walked in it smelled clean & promising but in the kitchen there was some kind of sauce on the kitchen cabinet doors and we noticed that the majority of the cabinets hadn’t been wiped down. We then noticed the floors and the coffee/side tables had not been wiped in in a while either. There was no hand soap anywhere in the place. The beds and pillows are hard. They provide 1 roll of toilet paper in each bathroom on purpose. So with 4 people we had to buy additional. We did have trouble getting in (the code didn’t work) but the after-hours person who helped us was wonderful. All in all, it’s an ok place in a convenient location.”

“Our stay was not good…Not internet connection, microwave didn’t work, water leakage in the bathroom sink, bugs n bathroom/bed, etc..Not a pleasant stay”

“Wonderful location and unique Airbnb! However, we arrived to find the A/C broken, leaving the unit at 80 degrees for two nights. Despite promises it would be fixed, it wasn’t. We later learned the host knew about the issue before our arrival but hadn’t informed us. After two days of calls with Airbnb and the host, we finally received a 50% refund and an offer to relocate, both of which required considerable effort on our part. The first replacement offered came with a $300 pet fee we were expected to pay, though thankfully another option was found. While I appreciate the partial refund and eventual relocation, this should have been addressed before our arrival. Spending so much of our vacation advocating for a basic amenity was incredibly disappointing. I wish the host had been more proactive and transparent.”

“I spent majority of my time on the phone contacting air bnb for support for issues with maintenance that the host was not fixing in a timely manner. We arrived to the unit and unloaded (multiple elevators were broken, no carts, took forever). Then we wake to find all of our groceries spoiled. The fridge was not working. Contacted the host and waited almost a full day before they sent out maintenance to our unit and had to get air bnb support because the host was not being helpful. maintenance lady arrived tried to blame us for the fridge not working. Another guy with her was pointing out issues with the fridge and she shut him down. Stove door handle was broken and so was the door to the patio. I had to bypass the host and contact air bnb to get anything fixed. The description says “ample cookware” and there was not a single pot or pan. It was a horrible experience. I feel like I wasted my one vacation of the year and spent it/came home more stressed than I was when I left for the trip”

“I really did not enjoy my stay at Sail Away’s. Getting to our room was a hassle and we had to wait almost 15 minutes for an elevator. The elevator’s and hallways were dirty and not to MY standard of temporary living. Majority of the elevators in the garages were broken which required us to walk flights of stairs with heavy luggage. Once to our room, we noticed some of the sheets were dirty with hair and stains, as well as the living room couch. The outlets were not working, only in certain rooms of the apartment. I don’t think I would stay at Sail Away’s again.”

“The condo itself was clean, comfortable, and matched the listing photos well. However, the kitchen supplies were poorly organized, making even simple meals frustrating. Basics commonly provided at Airbnbs — salt, pepper, dishwasher detergent, shampoo, and conditioner — were missing, which made the stay feel unnecessarily nickel-and-dimed. The listing was also misleading about the overall experience. This was not a typical standalone beach Airbnb, but part of a massive resort with extremely strict policies that were not clearly communicated upfront. Everyone had to be over 25 with ID verification, and there was zero flexibility on pet weight restrictions, forcing me to make separate arrangements for my dog. On top of that, there was a $300 pet fee plus parking fees hidden in the fine print. Communication was poor as well. I waited over 26 hours for a reply about early check-in, only to be asked to pay $100 extra for a couple of hours early.”

“Unit smelled great on entry and appeared to be initially clean, but found not completely cleaned. Sheets in master were not changed. Found nail clippings in bed. Mattress in master stained. Some area of the Floors and some walls were dirty. Stains in refrigerator, kitchen counter and table. Some flying insects seen inside home. Water in the 2nd bathroom did not get hot. Dry doesn’t work properly. Items never dried after multiple attempts. Check out for my reservation was initially at 9. I questioned why and was not provided a response. Later received information that showed check out at 12. Left at 830. I didn’t want any issues.”

“This was actually the worst vacation ever. Do not stay here, no internet couldn’t watch the TV. There was a smell through the entire condo. A cleaning company had to come and get the stain out of the mattress. Reaching out to someone to expect for them to solve the problem is a wast. Don’t waste your time. The front door lock doesn’t even work. My experience was terrible and wouldn’t never stay here again.”

“Can’t recommend it. Between unclear and sometimes contradictory check in instructions to rude concierge staff, check in was a nightmare. They didn’t even describe how to navigate the parking tower. Plus, several surprise check in fees including $300 for an extra pet (we don’t pay it). And a 9 am check out. You have to pay extra for a reasonable check out time. Did I mention they don’t even provide toilet paper? This is a competitive market with lots of condo options on the beach. You don’t need to stay in this one.”