Sail Away Vacation Rentals

“I spent majority of my time on the phone contacting air bnb for support for issues with maintenance that the host was not fixing in a timely manner. We arrived to the unit and unloaded (multiple elevators were broken, no carts, took forever). Then we wake to find all of our groceries spoiled. The fridge was not working. Contacted the host and waited almost a full day before they sent out maintenance to our unit and had to get air bnb support because the host was not being helpful. maintenance lady arrived tried to blame us for the fridge not working. Another guy with her was pointing out issues with the fridge and she shut him down. Stove door handle was broken and so was the door to the patio. I had to bypass the host and contact air bnb to get anything fixed. The description says “ample cookware” and there was not a single pot or pan. It was a horrible experience. I feel like I wasted my one vacation of the year and spent it/came home more stressed than I was when I left for the trip”

“Our stay was great the condo we originally booked was double booked so we got upgraded to Mariner’s west on the 4th floor. Views were amazing but the elevator was broken so had to walk up several flights of stairs and I have a bad back so that wasn’t fun.”

“Pros: The location was great, and the views were absolutely beautiful. The unit was spacious and worked well for our group. The host was responsive when we requested additional blankets and the privacy curtain. Cons: The listing photos and description were not entirely accurate. The bunk room privacy divider shown in the photos was not available, and I purchased my own privacy solution before learning it had been removed due to fire code requirements. The listing should be updated to reflect this. The unit itself area also stayed consistently warm because the air conditioning did not seem to work properly in that space. Cleanliness could have been better. Several pillows had noticeable stains, so I chose not to use them. I was also disappointed to see a charge for two additional wristbands when only six guests stayed and six wristbands were provided at check-in. Overall, we enjoyed the location and views, but there are a few areas that could be improved for future guests.”

“The bunk beds area has no outlets but they have 2 TV’s in the area”

“Great place to stay, very clean and good location. The only issue was with the sofa bed missing springs.”

“We had a pleasant stay here. The host was very responsive and the place was exactly as pictured in the photos and very spacious. Overall our stay was great outside of minor things”

“the furniture in the picture was not what was in the condo the furniture was old an dingy looking needs updating”

“I really did not enjoy my stay at Sail Away’s. Getting to our room was a hassle and we had to wait almost 15 minutes for an elevator. The elevator’s and hallways were dirty and not to MY standard of temporary living. Majority of the elevators in the garages were broken which required us to walk flights of stairs with heavy luggage. Once to our room, we noticed some of the sheets were dirty with hair and stains, as well as the living room couch. The outlets were not working, only in certain rooms of the apartment. I don’t think I would stay at Sail Away’s again.”

“The condo itself was clean, comfortable, and matched the listing photos well. However, the kitchen supplies were poorly organized, making even simple meals frustrating. Basics commonly provided at Airbnbs — salt, pepper, dishwasher detergent, shampoo, and conditioner — were missing, which made the stay feel unnecessarily nickel-and-dimed. The listing was also misleading about the overall experience. This was not a typical standalone beach Airbnb, but part of a massive resort with extremely strict policies that were not clearly communicated upfront. Everyone had to be over 25 with ID verification, and there was zero flexibility on pet weight restrictions, forcing me to make separate arrangements for my dog. On top of that, there was a $300 pet fee plus parking fees hidden in the fine print. Communication was poor as well. I waited over 26 hours for a reply about early check-in, only to be asked to pay $100 extra for a couple of hours early.”

“Unit smelled great on entry and appeared to be initially clean, but found not completely cleaned. Sheets in master were not changed. Found nail clippings in bed. Mattress in master stained. Some area of the Floors and some walls were dirty. Stains in refrigerator, kitchen counter and table. Some flying insects seen inside home. Water in the 2nd bathroom did not get hot. Dry doesn’t work properly. Items never dried after multiple attempts. Check out for my reservation was initially at 9. I questioned why and was not provided a response. Later received information that showed check out at 12. Left at 830. I didn’t want any issues.”