Resort Rentals

“The amenities of caprice resort are fantastic. This unit is not managed by the building management and the resort rental office is offsite (by 1 mile) which isn’t a big deal if you aren’t transporting luggage to and from the building to check in without a car. Resort rentals gives you the keys at their offsite office to use the caprice resort amenities after hours (but no one says what the hours are). We did not use the keys given to us at all because we were not out late. Because the keys aren’t absolutely necessary, they could just be kept in the unit vs being made to travel to and from the condo building to pick up and drop off for check in/out- especially with luggage. If I had to change anything about this experience it would be having to deal with the keys - especially since we couldn’t even find the locks/doors/gates they went to. The RR office also did not give us all the door codes needed and we had to work with the caprice resort in order to access all the amenities.”

“This really is a beautiful rental, the layout & bedrooms were perfect for our family! But they need to take "Direct Beach Access" out of their title, it has never had direct beach access. It's not even a far walk, just be honest. Also, the picture of the condo with pool in front, right on the beach=NOT this rental. They need a picture of this actual condo. The fridge wasn't cooling properly & some of our food went bad. They didn't respond for two days because it was "outside business hours" - they're closed Sundays/holidays. Airbnb was awesome, they got the host to respond & a technician was sent right away to fix it. This is a new host, they had some things to learn about being part of Airbnb. I can't say we'd ever stay with them again, but if they are honest about beach access, put an accurate picture, & become available during your stay, they have the potential to have one of the best spots in Clearwater!”

“Unfortunately, the condition of the home did not match the price being charged. The property showed clear signs of disrepair, including chipped and peeling paint throughout, broken blinds, and missing grout around the kitchen wall tiles. It felt poorly maintained for a property in this price range. The most concerning issue, however, was cleanliness—specifically, a significant roach problem. We encountered at least seven cockroaches during our stay. They were found in multiple areas, including inside the coffee filters, under the coffee machine, beneath what were supposed to be clean dish towels, and in the bathrooms. This made the stay very uncomfortable, and I am now genuinely concerned about the possibility of bringing them home in our luggage. Additionally, the deck presented safety concerns. The railings were not secure and wobbled easily when touched, and there were broken slats. As a parent with small children, this was extremely unsettling and felt unsafe.”

“Location. Was great. Apartment needs updating. Needs a dishwasher. Had rules. You have to take out your trash. You have to wash your dishes. There was no sponge. I had to go buy a sponge. To wash dishes. I didn’t go on Vaction to work. But I had to or I would of been taxed.”

“a week ago New We had booked a home via Airbnb and the experience was awful. My family and I booked a home right on the beach and after contacting the host ( Resort Rentals ) we were allowed to leave our stuff at the property along with our cars before check-in. Not long after were we told that they property we rented was not longer an Airbnb and we had to collect our items before the end of the day...not long after we get a call that our cars are being towed. While Rudy was helpful and relocated us we were moved to another location that was 25minutes away from our original location ( near our family who was renting another home ) but the new location was very secluded, outdated, and musty. This company seems unorganized. If a property is not fully set to be an AirBnB then it shouldn't be listed as one. Awful start to a family vacation.”

“Very nicely renovated and furnished airbnb. I really enjoyed being able to walk to the beach everyday as well. Only down side to this airbnb is the management. You get automated texts from Resort Rentals about check-in/out information so only way to talk to someone was by calling before 5pm. They weren’t able to answer all of my questions regarding the property. No adjustments can be made to the check in and check out time even if there is no one checking in after your stay. In fact the code to the front door isn’t given to you until the exact time of check in. I also didn’t like how the bathrooms were stocked with very thin 1-ply toilet paper as well as the kitchen had the cheapest paper towels. There was mold as well in the master bathroom shower however the other bathroom was spotless.”

“While the location and value were great, there were several maintenance issues that need addressed. The bedroom without the on-suite bathroom had double sliding doors that did not close and there is a 3-inch gap and NO PRIVACY due to the doors not closing. Additionally, there is no light switch for this bedroom, wtf, and the chain that has to be pulled to turn the light on and off can't be reached without standing on the bed!!!! The main bathroom door does not close and stay shut. The kitchen appliances were not cleaned and had actual food left on them. The main bathroom was missing half the shower door and a curtain rod and curtain were thrown in as the fix! Lastly, it appeared and smelled as if the cleaning crew just threw a bunch of bleach on a mop for the scent of clean.”

“We chose this luxury beach house for a special getaway based on its high-end description and beachfront location. While the property itself is beautifully appointed and the setting is stunning, our stay was marred by a serious safety issue with the provided BBQ grill. During normal, responsible use the grill malfunctioned and caught fire. We successfully extinguished it, fire department was called, upon inspection confirmed this was not our fault. Rather than acknowledging the obvious bbq failure, the host placed full blame on us and held us responsible for the damages. Sent us an $8k bill. This response was shocking, disappointing and unacceptable for a luxury listing where reliable, well-maintained appliances and guest safety should be fundamental. Fire safety was not to code on this property. We are currently working with Airbnb to resolve the claim fairly. Given the safety concern and the hosts’ handling of the incident, we cannot recommend this property.”

“Unit A residents were consistently aggressive, hostile and confrontational. Instructions stated POOL IS CLOSED yet unit A residents were in the pool at all hours. No beach access instructions were included. Nothing was mentioned about “construction”. Bedroom door keypad code was never provided leading to confusion.”

“where do i start i get there 2 lock boxes one works one doesnt and once inside lock box the key card doesnt work . I called and they acted like I was stupid and didn't know how to use key card. and then told me to go to holiday inn front desk i was like where am I staying at holiday inn or harborside. then the front desk girl was on a personal call and wasnt helpful. then said I had to call rental place to have them send a email to them so they can issue key card and find out who was paying for new key card. and then 15 mins later I get a new key card. then find out once inside no working heat well there was a severe freeze warning. it was 20 degrees outside. it took them 2 days to fix heat. and all they offered was $107.00 off. I spent almost $1300.00 and thats it $107.00 for no heat for 2 days. and they had me work with heating company to arrange time for repair. and then next day no working elevator for almost 2 days. and no working water for a day. what a joke never again”