Resort Real Estate & Rentals at Sugar Mountain

“This is my first disappointing Air BnB stay so it is not a great feeling to write a review like this. I will just summarize saying that the home had several mice, mice droppings throughout, and when I told the rental company they just downplayed the incident as a result of a storm in the area. I arrived over 24 hours prior to the storm and when I arrived there was a dead mouse in one of the toilets and mice droppings next to the tub, on nightstand tables in the bedrooms, and even on the bathroom and bedroom linens. The dismissal of a hygienic concern makes me feel as though this company does not manage their properties with the thought of the people staying but only on their profit. I would not stay in that same home due to the mice, and I would never rent through this agency again due to their lack of accountability. P.S. A partial refund is not accountability. I expected no return in funds, I just want future renters to not have mice in their belongings and on their food.”

“Close, walking distance to main ski area. Great place to stay for annual Oktoberfest celebration”

“Older property. Bring extension cords as there are hardly any electrical outlets! They don’t provide amenities like shampoos or conditioners. Bed is small bedroom is very hard and uncomfortable. Ok place for a 1-2 nighterr”

“The day of our arrival, I had not received any information about checking in. I was supposed to get a text & email for the code for entry to the home, the day before our arrival. I arrived and tried calling the office to get the information. The office was closed. After waiting for over 2 hours for a response via text or email, I contacted the Airbnb office number and they could not help me. I went to the main office and contacted emergency services and was given the code to enter the home. I contacted the rental company the next day, did not get a response. I’m not sure how 2 different ways to contact me was not received. The home was very easy to get to, very clean, comfortable and everyone enjoyed their stay. I was disappointed that the deck area was not clean. The picnic tables were dirty. No chairs, but there were camp chairs for everyone to use. I would suggest a gas grill for the deck. The Byrnes Family I would prefer that this review not be published.”

“The unit overall was nice. The temperature inside the unit with windows open and fans on didn’t get below 83 degrees during the day and 77 at night. The listing stated the unit had a portable AC unit but it did not.”

“Lovely place. Host accomodatef extra fans as no air con. Check in details not sent so couldn’t check in first night - but host did refund that night. Overall a lovely place.”

“The kitchen was cute and mostly updated. The beds were comfortable. Unfortunately the upstairs room with a king bed smelled like an animal had used it as a bathroom before we got there. The windows in that room were open when we arrived and box fans in every room. There was no AC which contradicts the listing and would have been nice to know before booking in July. Otherwise it met our needs for the weekend.”

“Communication isn’t great and comes across as quite rude. You don’t need to tell paying customers to not come to the rental multiple times before their vacation even starts. Reached out to ask about trash and never got a response. Then we left BEFORE checkout and hours later were accused of still being there. Literally, the only communication with you wasn’t great, nor helpful. Location is fantastic and the rental looks like the photos. However, there’s an ant problem and the front door doesn’t always lock / it’s glitchy - you need to have that fixed. Beds are a matter of personal preference. I prefer a soft mattress so I’d give the beds a 2/10 but if you like a firm mattress you’ll love the beds.”

“We stayed here over fourth of July weekend, which was the hottest weekend so far this summer. The ac/thermostat broke after first night, called and was told they stopped and checked it while I was out - which was a lie because I was there the whole time. Then was told, since it is the 4th of July, they could not do anything about it, which that I understood, but then why lie? They told us they would reach out to the owner and try to get us some money back after the weekend. We paid top price which I understand due to it being a holiday but not having a con such a hot weekend made it very uncomfortable. No one ever reached out to me about any sort of refund. I contacted them and never heard back. This is my fifth time staying in Sugar Mountain over the past eight years and out of all the times this has been the worst experience. I will say the house was beautiful and clean but the owners would benefit from a change in management.”

“The only 2 negative things were the parking situation and a lack of sufficient hot water. Having to park and be shuttled was a pain and there was not enough hot water for 2 showers”