Pure Home River Property Management

“Initially didn’t receive a door code so we stood outside the apt for ~30 min, despite checking in around 8PM. When Heath first replied he didn’t send the code & it took me several messages to get him to send it. We were unable to locate bedding for the extra uncomfy pullout couch & there’s a hole in the wall between the bedroom & living room. At 2:30AM a group of girls living in the apt next-door came in screaming & banging on our door saying they “didn’t give a fuck” that this was an Airbnb. The walls are paper thin so once they went inside their apartment, we heard them shattering glass & talking about doing MORE COCAINE. They also talked about messing w/ cars outside & eventually began fighting w/ each other. At 5AM a male HOOKER showed up & we could hear everything including sheets rustling & whispers. I messaged the host about the situation & they never acknowledged me. I understand there’s nothing they can do about the neighbors, but they could at least acknowledge the situation.”

“Thanks”

“Heaths place is great. It’s within walking distance to all things Frankfort and only a short drive to distilleries and other surrounding areas.”

“Bourbon on the Hill was overall a good location for our stay, within walking distance of downtown Frankfort and a reasonable drive to distilleries and other attractions. The rental is close to the road, so there is traffic noise, though the provided sound machine helped. There are several areas for improvement. The rental felt much smaller than the listing photos suggest and would be cramped for four guests. The property also needs better cleaning and maintenance—we found dust and dead bugs under the bed, old trash and rotting food in a cabinet where the trash can was previously located, hair in a “new” dish sponge, crumbs on the stove, and a stained mattress protector after removing sheets for checkout. There was also exposed wiring in one bedroom. Additionally, we reported a clogged bathroom sink upon arrival, but no one addressed it during our stay. Overall, we enjoyed our visit, but better upkeep would have greatly improved the experience.”

“Close proximity to downtown!”

“Not recommended. Towels were dirty. One bed was unmaid upon arrival. One window was down & screens were off. Bedroom windows don’t lock. Wifi didn’t work.”

“Almost every chair is on the verge of breaking. Backyard fire pit area was full of weeds and the bait in the critter trap by the porch has an awful smell rendering the porch miserable. Deck also has carpenter bees. Master shower is in desperate need of good cleaning. Master bedroom door does not operate well and has no handle on the inside (making it very difficult to get out) Back door doesn’t open all the way because it gets stuck on floor. Basement smells! Kitchen has a broken window and broken flooring transition strip. Location is good”

“This place is in bad need of repairs both inside and outside. Rotting wood, flaking paint, uneven flooring, torn furniture, stained carpets, roaches, old food behind furniture, no closet space, unsafe bath tub, poison ivy all over, poor outside lighting, horrible parking conditions, very shabby conditions. I will never use Airbnb again . I would note recommend this place to anyone. I would like a full refund. What a DUMP!!!”

“Overall a cute place. We didn’t have toilet paper when we arrived and while it was delivered once we contacted the host, it wasn’t until the following mid morning therefore we had to walk across the street to a gas station to get some— this gas station was not a pleasant experience with a lot of individuals asking for money and a fight going on inside it. We felt safe once in the home though and you are close to downtown which is a perk.”

“Unfortunately this place was not as the listing portrayed. House was filthy. Dirty bathrooms, stained furniture. Piles of dirty linens in the only closet available to use. Outside was frightful, trash and broken glass, beer bottles in driveway. When we tried to contact the host we got no response. Don’t stay here. Plenty of other great stays in Lexington.”