Ptarmigan Rentals

“The property is in a beautiful setting and has a lot of potential, but unfortunately the cleanliness/maintenance were disappointing. The shower had extensive dark buildup around the floor and walls, with deteriorated caulking. The carpets, particularly on the spiral staircase, were heavily stained/appeared dirty. The washing machine had visible grime and buildup around the door and seal, and the outdoor furniture was very dirty. We encountered numerous spiders crawling around downstairs. We understand that insects are expected in a property surrounded by nature, but the number indoors was uncomfortable. Communication could have been better; when I asked the host whether we needed a parking pass, the response was simply the WiFi password. I don’t expect an older/rustic property to be pristine, and any one of these issues alone would not have prompted a negative review.; Taken together, however, the property felt inadequately cleaned and in need of a thorough deep cleaning/maintenance.”

“This place was perfect and had everything we needed for our 3 night stay. The only thing thing is that the downstairs rooms have a very strong musky smell, so if your sensitive to that, it's something to take note of. Otherwise, we had a wonderful stay and would come back again.”

“The place was as described, but we did not have any soap or enough cups to even drink coffee. We have to go make another trip to the grocery store for some towels and soaps, etc. place is cramped, but we were a big group. We were mainly there to sleep the beds weren’t comfortable sofa. Bed was metal sticking out so unusable AC was upstairs right at one of the bunkbeds so the person sleeping on the bunkbeds will get frozen and the people sleeping in the bedroom on the bottom floor get very hot. All instructions were given in our our website initially we don’t have access to simple instructions of closing and locking the door when you have to look up multiple artificial intelligence sites and the manufacturers website to figure out how to even close the door we had lots of valuables and it said it was auto closed, but it never closed.”

“There is a significant amount of work that needs to be done to upgrade the location. Several lights were out, outside furniture needs to be replaced. There was only one small fry pan and one small pot in the kitchen. Utensils could be upgraded and selection of cups and glasses could be reworked. There is great potential here”

“It was good to leave there”

“Great location, about 15 minutes from downtown Whitefish. The kitchen was nice, and the space worked well for a couple who planned to spend most of their time exploring. A few things to note: the bathroom and stairs to the loft are very small and narrow, the loft became quite hot at night, and the espresso machine/coffee machine needed cleaning. Overall, a good option for an active couple spending most of their time out and about.”

“This was a great location if you have a rental car, super close to downtown Whitefish and Glacier National Park. Getting an Uber to this location was very difficult. The stay was good but the airbnb isn’t very big and wasnt super clean (there were fake eye lashes and nails stuck to the carpet). Additionally, the air conditioning wasnt very strong and there was only a unit in the loft that didnt make it to the basement rooms. We got messages (seemingly automatic) from both Rich and Corey during our stay. The instructions for the amenities came in multiple messages rather than one instruction list. The lake access isnt on this property either its a separate property 10min away. When we asked about early checkin the host didnt respond til hours later and when asking about air conditioning the host never responded at all. It was a fine stay but this host definitely needs to improve some things to keep this location competitive.”

“After initial problems with check in, it was not bad.”

“After a 20-hour drive and spending nearly $1,700 on this rental for 3 nights, we weren’t expecting it not to be fully prepared. We couldn’t find any glasses because about 3/4 of the dishes were still in the dishwasher, which we had to unload, we found items left behind by the previous guest (nice item), and several dresser drawers were filled with plastic bags, foam packing, and a/c parts instead of being available for our use. I reached out about these issues but never received an apology or guidance on what to do about the left items from the previous guest or the dishes, and when I mentioned the drawers, they simply placed the blame on the owner. When inquiring about the ice maker not working despite it being hooked up, we were told it’s a new refrigerator, and they wouldn’t be much help. We’ve stayed in many Airbnbs, and this is my first ever poor review. The condo is truly cute and a good location. Just disappointed in how things were handled. As an owner I would be disappointed”

“Very disappointed with our stay. Upon arrival, we found a large stain on one of the beds despite being told the bedding had been cleaned and prepared for our arrival. It was unpleasant and raised serious concerns about cleanliness. When we brought it up, we felt more questioned about how the stain got there than reassured about the issue itself. We later sent a detailed message explaining our concerns and how upsetting the experience was, but received no response. To make matters worse, the friend who slept in that bed was diagnosed with an eye infection shortly after returning home. While we cannot confirm the cause, it has only increased our concerns about the condition of the bedding. Mistakes happen, but poor cleanliness combined with a lack of communication afterward is unacceptable. Unfortunately, based on this experience, I would not stay here again.”