Portoro

“We arrived after 4 PM and the cleaners were still there, but that was no big deal… the house was clean and immaculate inside and out. We woke up the next morning and it was warm upstairs. We actually waited to contact the host until the next day (Monday) to see if the AC would catch up. It got warmer. The host requested that we send pictures of the thermostat and they sent a guy out the same day. That's when they admitted its an ongoing issue with the upstairs AC. I was under the impression it was going to get fixed because they said another technician would be out. When I asked about the technician not arriving, they requested more pictures of the thermostat and of the windows and doors as if I were the one to blame for the faulty AC unit. It was not a fun experience coming off the hot beach and the only showers and beds are in the warm upstairs. And I was not a fan of catching the blame for the AC not working, we made sure no windows were open, and the doors were closed at all times.”

“I loved everything about our stay!!! The location was wonderful, amazing views of the ocean. The condo was quiet and photos and descriptions were very accurate. I would recommend this place to anyone coming to visit Depoe Bay! The only drawback for me is that I had to ask for the keyless entry code several times before it was actually given to me. It would have been nice not to have to keep emailing back and forth trying to get the code the day that we were checking in. It would have been more convenient to have this code several days in advance. Other than that issue everything else was amazing. I would 10/10 stay there again!”

“Nice place, beautiful view. The only downside was the carpets were dirty, not vacuumed, the bedding wasn’t cleaned well, and the garbage was not easy to get to, although we’re required to take out the trash….”

“The house was nice and in a great location if you want to be close to town. One of the upstairs bedrooms didn’t have AC, which made it a bit uncomfortable, though the house did provide two fans for that room. One thing that negatively impacted my experience was an issue before check-in. I booked using the wrong credit card and immediately contacted Airbnb to correct it, they told me to contact the host, but when I reached out to ask if the reservation could be canceled and immediately rebooked with the right payment method, the host said that because it was a non-refundable reservation, canceling would result in being charged for the entire stay, and then suggested I contact Airbnb, which I already did. While I understand the policy, I found the communication frustrating and ultimately had to spend a lot of time resolving the issue on my own with my bank. The stay itself was really nice, but the lack of flexibility and helpfulness regarding this situation left a sour impression.”

“We were moving to the area and needed a full month stay. The price seemed aligned with other similar locations. But once in it felt high: The listing didn’t mention that there are no in unit W/D - that was inconvenient and o A/C. The unit was hot all the time, luckily the weather was cooler most of the time we were there so could open windows on most days. Upon arrival there were dirty towels in the bathroom, crumbs on the counters and very few towels. Ants were everywhere. Even after requesting a thorough cleaning, there were still dirty towels left from precious renter and food (Cheerios) on the living room floor - so not very well cleaned a 2nd time either. The ant problem persisted so I thoroughly cleaned and kept the place clean during my stay, put our some natural ant repellents - peppermint Bronners + alcohol did the trick. Kitchen is equipped minimally. One skillet, One pot, no nonstick.”

“My girlfriend and I planned a stay here for a vacation 10 days prior. Not sure if it was the host or air bnb but whomever waited until the day of our check in to verify our age which was past the non refundable deadline even though my age is on my profile and then proceeds to say they will wait to hear back. Their response time was not good at all and it was basically all AI responses. We ended up not being able to go and not able to get even a portion of our money back and it was a huge inconvenience. Basically a waste of time and money for nothing and it’s quite upsetting because I’m 23 and my girlfriend is 24 and the minimum age was 25. Air bnb should’ve have even let me book this stay and my whole Memorial Day weekend has been ruined and wasted.”

“Such a beautiful place to stay! If we are ever back in Lincoln, we’ll stay here!”

“The home looks good in photos, but the actual experience was very different and, for the price we paid, it was not worth it. The property clearly needs better upkeep. The couch was stained, cabinets and furniture felt quite dated, and several bedroom lights were flickering. The upstairs hall bathroom had a strong drain odor, and the downstairs bath had a moldy mat (which we removed) along with a peeling tub finish. The most disappointing part was the mattress in the upstairs third bedroom—it was extremely uncomfortable. Overall, this stay did not meet expectations for the price. With proper maintenance and updates, it could be significantly improved for future guests.”

“Balcony Beach view and rooftop experience is amazing. They provided beach play equipment which was good thing. We felt it’s poorly maintained, everything I have to communicate back and forth to get the fix done. Barbecue grill not in good condition, patio entire lights not working, dishwasher not in good condition.”

“I'll start with the positives.The house is beautiful, cozy and very clean. From the moment we arrived, things went wrong, The keypad/code provided did not work and the backup code we were given also failed. Took 45 min to get into the property. We had been traveling all day and our young kids needed to use the bathroom.We were told the keypad would be fixed, but it never was.Issues didn't stop there.The WIFI did not work, password provided was incorrect, which we later saw had been mentioned in a previous review.There was also no hot water, which made basic things like showering extremely inconvenient. We found this out after getting into the hot tub and realizing it was freezing. We were told there would be 4 SHARC passes available, but none existed. Were told there would be 4 passes for us the next day, which never appeared. These are not small inconveniences, they significantly impacted our stay. This mgmt co was really disappointing. I will never stay at one of their airbnb's.”