Poole and Associates

“It was a beautiful home but we definitely had higher expectations. When we got there the house was 85 degrees and come to find out the AC unit wasn’t working. We had to wait about 2 hours for someone to come out and fix it. They only provided 1 trash bag for 5 people for 5 days. The big outdoor trash can was at the end of the driveway when we got there which wouldn’t have been a problem except it had been raining and the entire end of the driveway was flooded. We let them know and they said they would send someone to pull it up since it was sitting in 2 feet of water but that didn’t happen. They didn’t have any smart TVs/Rokus which to be honest when you are spending 1500 dollars for 4 night those little things matter. The internet was also not good and we had to run our IPADs off my hotspot to watch TV. the beds were comfortable and the kitchen was well stocked with cooking supplies but it was a little disappointing”

“Overall the location and description of the Airbnb was very accurate. Upon arrival there was a used pregnancy test in the kitchen cabinet and a bloody tampon in the toilet. Clearly this is not the expectations of the host or management company with their cleaning crew. We didn’t make a fuss, it was comical and basically became apart of the experience. We made jokes the whole stay of “she ain’t pregnant”. Location was very walkable, the beach was amazing. Management is so responsive leading up to check-in. Definitely great Airbnb and as someone who knows what it’s like dealing with contractors and previous guests, we rolled with the punches knowing management was doing their absolute best!”

“The only complaint we have is that it was under construction and we were not made aware. The noise was ridiculous! The workers were rude. They blocked us in our condo for an entire day! The conditions were unsafe with no posted signs! The workers set off the fire alarm and we counter out for ten minutes until they removed everything! I was told I would get a distant and didn’t receive a dime!”

“The unit was not clean, closet in the front bedroom smelled like mildew and sour to the point our friends wouldn't put their clothes in it. The sofa bed was a futon not a sofa bed. Also the listing advertised 2 sofa beds....but there isn't a second one so our kids slept on an air mattress we had to go buy. The shower in the hall bathroom feels like I'm gonna fall through it. The location is great and the space is fine but we were mislead by the posting.”

“I wish I could say I loved it. With kids, there are many flaws for this space. The AC was broken upon arrival, and was not fixed until 5pm the next day leaving the room between 75-80 degrees on the first night. Next, the TV was stuck in store mode and extremely difficult to navigate rendering it almost unusable. Third, the shower needed major upgrading and work orders were not fixed despite being put in before our arrival by different guests. The shower was unusable until 7pm the next day, and the tub did not have a stopper even when the shower was fixed. Lastly, some of the blinds were broken and already falling off and fell off during our stay due to basic usage such as lifting them up and down and there were no curtains to block light from coming in at 5am with the main bed being placed directly between two windows. As far as cleanliness it was not bad, and they provided many towels. However there is no where to get extra on site and you must call to request any.”

“Love the view of the gulf from the condo. There no closets or dressers in the bedrooms. Fridge has no filtered water. Communication with host prior to check in was not good. Had to ask 3 times about coffee maker and to verify about beach towels. It stated in amenities they had beach towels, they did not. Sill very much enjoyed our stay because of views and the property.”

“The place was clean, and just like the pictures. Great location. Only complaints were the pool wasn’t cleaned the day we arrived (dead baby birds in the filter), and they only supplied us with one roll of toilet paper in each bathroom for the 4 nights we had reserved.”

“The place was not clean at all, contacted the cleaners and they never answered or responded. Place is tight for 5 people.”

“We asked for a few extra dish towels and management said they would bring them twice but never did. Management was completely unhelpful. There was no salt, pepper, olive oil like they said there would be. The shower head was broken in one of the bathrooms. There was only a single dish towel.”

“The hot tub was closed for a couple days and the pool is not heated at all, the washer is super loud so best to run when not there and I didn’t realize I had to but my own toilet paper and trash bags, view was good from balcony, peaceful place. 6 people is super tight there I wouldn’t recommend it at all”