Pensacola Beach Properties

“Overall it was a nice condo and in a good location. We had to leave early due to Hurricane Isaias. It was unfortunate but we can't control the weather. For the price we paid, we felt like the living room furniture should have been more comfortable. The couch and the chairs really need to be replaced. The main issue we had was there is mold in the smaller bathroom at the bottom of vanity. We could tell there was an issue with leaking under the sink they may have just been covered up. The vanity should be replaced to ensure the leak has been fixed. When we walked in for the first time, we could smell the musty smell and then we found the culprit. It was a beautiful place so we would stay there again if the furniture got replaced and mold situation was taken care of. We grew up there in the Pensacola area so we visit often. We love Pensacola Beach, Florida.”

“Wasn’t able to stay due to evacuation from the hurricane. No credit or refund was given. So make sure to book through the actual condo and not third party”

“Avoid this host at all costs! This was the worst stay I've ever had. The host flat-out refused a refund even though the entire area was under a hurricane alert, showing zero concern for our safety. The apartment reeked of stains and a foul smell, and the door handle kept falling apart. On top of that, the host went silent for days and wouldn't even confirm our reservation. Careless, unresponsive, and unwilling to take responsibility. 0 out of 10. Don't waste your money. Book literally anywhere else.”

“READ ME!! Stayed in Tristian Towers 8C, property was average and in need of help. Plugs not working, plugs even sparked, zero blankets or liens for pullout couch. The ac doesn’t work the best but a box fan helped in the primary bedroom but still not great. Primary bed and pillows were rock hard. Condo did have EVER appliance manual but zero information on WiFi network. The construction was the WORST part, zero knowledge of this and zero knowledge of the parking situation we would be in. Pensacola Beach Rentals customer service is HORRENDOUS!!! Once I finally spoke with a rep, I was told “what do you want me to do about it” then a manager called and said all I can do is offer a refund or heavy discount for next booking and maybe find a solution with the condos HOA, zero solutions were found and we never received another phone call back. And the best part was, mandatory evacuation for the hurricane was at 12:30, we thankfully left WAY before that but we were notified at 12:34 to be gone.”

“The location of this place is beautiful and easy access to the beach. I wish the place was better cleaned like the rugs and couches are dirty. We also found pet hair on pillows and sand in bed.”

“Communication was horrible with this host. While they did send emails, they sent me literally 5-6 emails requesting my ph. number to text me the lock code. I responded to every email from the time we booked to the 4 emails I received on my way to Pensacola. I was told our code would be either in their guest portal or texted to me at 4pm. Nothing. When I called, they said they didnt get my phone number! Moving past that, the unit was not very clean. Lots of hair in the dresser and floor along with dust bunnies. Dishes in cabinet looked dirty. Bed was uncomfortable but that is subjective-it was very hard. The threshold between the bedroom and bathroom was loose and came off. You could feel the wood in the couches-also very uncomfortable. View was very nice. Location was amazing. Next to Peg Leg Pete's & beach was an easy 5 min walk away. I can move past the communication but the lack of cleanliness is ridiculous. We stay in rentals a lot (at least 5/year) & never had one like this.”

“it was very small , the door was noise, and you can t be watching tv because it was loud no privacy it was all open weird windows, etc”

“I would be very hesitant to rent from this company again. They’re using AirBnB to run their business. Thankfully Airbnb has very thoughtful and persistent staff. It was Airbnb who cleared up the issue with the already paid pet deposit and it was Airbnb who did the follow up later in the weekend to make sure everything was OK.”

“This place was perfect for our family. We loved the 3 bedrooms and bathrooms. There are a lot of stairs but was not a problem for us. Beds were comfortable. Kitchen was small but worked out perfect for us. The only downside was the balcony off of the living room - there was only one rickety chair and we were scared to sit on it as it was about to fall apart, so we were not able to enjoy the balcony. Location is great with the beach and bay right there. We will be back.”

“Great location, but our stay was disappointing. We never received the gate code before arrival and had to call the after-hours number to get it, which meant waiting 20 minutes at the gate. Once inside, there were no bed linens or towels, and despite several calls to the after-hours line, it took almost 4 hours to get them. Maintenance was also a problem: several outlets wouldn't hold plugs, and some sparked when we plugged something in, which is a real safety concern. The dryer had a note taped to it explaining how to work around its issues - that still doesn't work, nor what was really wrong with it. Appliances like that should be repaired or replaced, not patched with instructions. The washer also does not work. The drum is so out that it cannot spin and keeps reverting to redo the wash cycle. I spoke with someone on our first night about the linen and towel issue; he said he would call me the next day to discuss reimbursement, but he never did. Imagine that- not returning calls. Sad”