Pensacola Beach Properties

“Nice place, good location. Unfortunately the parking space is not marked so was very difficult to find. They also don’t provide literally anything except hotel style soap. The coffee table is also broken so it was giving the vibe that this is just a large property management company that isn’t concerned by how comfortable the place is. We stayed next door last year and they had a closet full of beach gear to use as well as basic amenities like salt and pepper etc. but this unit was bare bones. Other than that, the location is perfect and the place is very nice.”

“We've stayed at Sugar Beach condos before, but this was the 1st time with Pensacola Beach Properties. I picked this condo, because it was $600ish less. You get what you pay for! The Master bedroom was very hot, Master bathroom toilet clogged evertime we used it, (so we had to stop using it.) No regular TV channels, lots of cosmetic damage, floors were dirty, and when they say no condiments that's the truth, (absolutely NOTHING in the fridge, not even salt and pepper)! When we went to use the grill it had very little propane. They did bring us a new one. I was sent a text 1 day before they wanted us to be available for a bug guy to come and spray and if we wasn't going to be available they wanted use to give them the key code to get in. I said we'd be out and I wasn't comfortable with someone coming in while we were gone, no reply from manager, they showed right as we was about to leave. won't book with them ever again! washer and dryer worked, Master bed was comfortable”

“I very badly wanted to give this place a 5 star review.. BUT even though the property was beautiful and we overall loved the house, there were some safety concerns. The front doors would not close properly, even when they were locked, with one push from the outside, both doors came flying open. The back sliding door lock was broken, so they had a makeshift pipe in the door to keep it locked when closed. Normally this would not have been an issue, but I am heavily pregnant and bending down multiple times and lodging a pipe into a doorway, is not in my playing cards. So, we did not use the balcony. The biggest and most annoying thing, the master bathroom.. Everything was beautiful, obviously recently renovated, BUT.. The amount of mold and mildew in that that shower was unbelievable. We could not even use the shower. My son has heath issues so we were forced to close off this bathroom. The host never responded to our issues, even now, a week later, nothing.”

“Incorrect Address & Safety Concern: 1.The address provided on the Airbnb site was incorrect. We accidentally entered the wrong building and were attempting to open the door to someone else's home. Thankfully, no one was inside at the time, but this was a major safety issue and very unsettling for my family. ​2. Maintenance Issues (Plumbing): One of the toilets was broken and made a loud running water noise 24/7. The family members staying in that room were unable to sleep because of the constant sound. It became so loud that they had to turn off the water valve to the toilet entirely just to get some rest. ​3. Zero Communication: The most frustrating part was the lack of support. Our washer was broken, and despite messaging the host and reaching out to Airbnb support, we received no reply from anyone. We felt completely ignored during our stay in Pensacola Beach. ​I would not recommend staying here until the host corrects their location information and begins responding to guest emerg”

“This is not a good spot for a family with young kids (we had 3 3yo and under) or for someone that intends to do anything but sleep at the Airbnb. There were endless tchotchkes (shells, figurines, statues, etc) many of which were already broken and hazardous. The house is directly across the narrow bay from peg leg Pete’s which had live music until late at night and produced bright lights that the shades did not block out. The property is managed by a company that had conditions to the stay not listed on Airbnb and only provided via email 5 days prior to our stay. They sent this info to the wrong email and only 3 days into our stay did we find out their policy is to only provide 1 day of basic necessities like garbage bags, tp, dish soap, etc. Communication was poor, we texted and messaged w no reply to ask for more tp. Had to call the next day and leave a vm. Kitchen was poorly stocked and tricky to cook in. No chefs knife, pot holders, kitchen towels, basic seasonings like salt, etc.”

“The paint was coming off the cabinets the ceiling was discolored like mold was there and they tried to cover it up the front door would not lock when we went places the people beside us was very loud so we didn’t get much sleep the bathrooms was dirty hair in the tubs and very bad smell in the kitchen sink”

“Our stay was extremely frustrating due to repeated access and parking issues, along with inaccurate information from support. We were locked out twice because the door and gate codes did not work, each time for over an hour while trying to get help. This was a serious safety concern and disrupted our stay. The parking permit was incorrect on two separate days. We were told we had to wait until business hours to fix it, with no guarantee our car wouldn’t be towed. However, the property’s security team later confirmed this was not accurate and that it could have been resolved sooner. We were also told multiple times the issue was fixed when it was not. We also asked in advance about details like luggage carts and were told none were available, yet they were clearly available in the lobby. Customer service appeared poorly trained and repeatedly provided incorrect information. Overall, poor communication and repeated errors made this stay stressful and unreliable. I would not recommend”

“The location was great, however the kitchen table that was upstairs was broken, the dishwasher was disgusting, the coffee Keurig filter was old and needed to be replaced. The WiFi was not working and took over a day to respond. The lady said she was not working the day I was texting even though I can contacted the after hours line. She had someone come in and fix the WiFi finally. Trash goes out on Saturday mornings so if you come on a Friday expect there to be no room for your trash. The pool gets serviced once a week on Friday’s. There isn’t a pizza cutter, so if you cook pizza you have no way to cut your pizza (learned the hard way). The walk to the beach was easy, the location was great. The AC was working good. Be prepared to be hit with a 100 pet fee per pet that’s not included in the price (I don’t think Airbnb is allowed to accept this) after you already pay.”

“I would not recommend Pensacola Beach Properties to anyone. Please be aware. My family and I had returned to the condo that we were staying in Pensacola and few minutes later someone opened the front door (that was locked - the guy clearly had the code). My twin boys were at the sofa and confronted the guy. I called Pensacola Beach Properties and spoke with Mona, which from the beginning was arguing with me. I asked her what was going on and told her that we just had someone trying to walk in the condo while we were staying there. I mentioned that I didn’t feel safe staying there with my family as they were sharing the property code with God knows who. That opened another can of worms as Mona started to arguing saying that Pensacola Beach Properties weren’t going to refund me if I was to leave early. Again, I DO NOT RECOMMEND those folks.”

“I’ve never left a negative review. This is my 1st. Bed bugs in the two guests bedrooms. I was asked to provide photos. I did and a video. Host sent out pest control. They were there 5 minutes and told me they don’t deal with bed bugs but viewing my photos they confirmed. I spent my entire vacation (after moving to a diff location) laundering all of our belongings, discarding our luggage - host said they would purchase new luggage and clean our laundry. They did nothing they promised. Going back and forth btwn Airbnb and the host(Pensacola beach rental properties) it was an exhausting week. I was in a panic of fear the bugs would spread to my home. TERRIBLE EXPERIENCE.”