Parrish Kauai

“The Resort: 10/10, No Notes! The Room? A Different Story. First, let me say that the resort itself is absolutely STUNNING. The views, the grounds, the overall atmosphere—10/10, no notes! Truly one of the most beautiful places I've ever stayed, and I would absolutely come back for the views alone. However, the room itself left A LOT to be desired. Unfortunately, we encountered a pretty extensive list of maintenance and cleanliness issues: Mold in the wine glasses and on the shelves. Cockroaches crawling on the floor. A leaking dishwasher. TVs that didn't work (or at least didn't have the correct remotes). A broken AC unit in the second bedroom, which took TWO DAYS to get someone out to repair after we reported it. A bathroom light that never worked during our stay. One of the couches was broken. The electronic key fob lock on the front door was broken, meaning we couldn't use the main entrance and had to enter and exit through the back sliding glass door for our ENTIRE stay.”

“The apartment definitely needs refreshing—it feels like time has stood still here. There was a great deal of dust on the cabinets and other surfaces. Not all of the lights worked, and the cooling fans were also not fully functional and rotated very slowly. Although the lack of air conditioning was mentioned in the description, I consider it a significant drawback nowadays. Unfortunately, renovation work continued throughout our stay. One day, someone was loudly hammering as early as 6:00 a.m. The location is very good, but unfortunately, we experienced rainy weather, which made the inconveniences even more noticeable. Despite our requests to be moved to another apartment because of the noise, we received no assistance. This was even more disappointing because the property was practically empty after the hurricane, with very few tourists staying there. Unfortunately, in my opinion, the apartment is not worth the price.”

“The house is very nice. Met all our needs for family (wife, daughter, son, me). Well equipped kitchen, and house with other items for guest use like beach things. Pool is great. My only negative comment is related to the number of communication cards in the house warning you that you will be charged extra for things. There were lots of these cards, but one example is in each room at the air conditioning controller. States do not lower AC beyond set temperature due to humidity and potential damage that could occur due to moisture. IMO, at the price point, i should be able to do what i want with the AC. If we cant, just seems like there would be a better way to communicate this than stating you will be charged extra for damages if AC is turned up. The cards are tacky, its the 1st thing you see, and leaves bad first impression. I would still recommend the property to others, it is a great house. I would suggest to the Parrish team to change how they communicate their concerns.”

“The place was as described and well appointed. It was not the cleanest when we arrived with some trash left behind and cobwebs in several places. We suffered with the hurricane but the host still wanted to charge for a late check out when clearly know body was arriving.”

“If I could leave zero stars I would. They were late to check us in and when we did get in the condo smelled, wasn’t clean, had feces on the furniture, something all over the bathtub, stains everywhere, and the list goes on. Do not stay here until this place is completely redone.”

“Beautiful location and view. Waking up to sunrise every morning and walking around neighborhood was great. However the interior was outdated and felt that it was not as pictured/ described. Overall a not well maintained apartment for the value/cost. The beach - that was mentioned as a short walk turned out to be a hike down a very muddy hill and not very well maintained.”

“The location is great, can't go wrong with Poipu. The condo was very clean and the kitchen is well stocked. the maintenance being performed was not the best. The fan in the bathroom was falling down and not working. A bedframe was missing hardware and fell apart. I messaged them and they sent someone out who put bolts in with no nuts so it just fell apart again. I called them and they had some come who put nuts on but didn't size the frame correctly so the metal rail was sticking out 6 inches to the side of the mattress. There are no locks on any of the doors inside the unit. Also they do not state it but the picture of the pool eludes to there being a spa, it is not a spa just a kiddie pool. A few other groups we met there were also confused by this.”

“We have stayed in another condo at this property many times before but this was our first and last stay at any property managed by the Parrish Collection. Upon checking into the home we noticed a dishwasher filled with dirty dishes and then we saw fecal matter all over the outside of the toilet in downstairs bathroom. So disgusting! We messaged and called the host and no response. This is completely unacceptable when you pay a lot of money to stay here, at very least you would expect the home to be clean. Communication and customer service isn’t a priority to this management company. I would recommend staying elsewhere.”

“We didn’t actually get to stay at this property. The island was under an extreme weather alert with a state of emergency from the governor. Torrential rains, and extreme flooding, closed roads, etc. Parrish would not allow us to reschedule and they refused to refund our $3100 paid in advance. The travel insurance was useless. I will never stay an another property managed by Jonathan Parrish!!!!”

“Pros: spacious, well-stocked kitchen, comfortable living space, nice bathtub, garage, washer and dryer a plus. Nice beach extras (towels, beach chairs, etc.) Walkable paths nearby. Cons: low water pressure/cheap shower heads, host doesn't prefer to communicate through Airbnb, so there's extra paperwork outside of the system. The hot tub was out of order for part of our stay. Description says it's a heated pool but it was definitely way too cold to be in, to the point that the hot tub was always full of kids. The garage had a random truck in it during our stay. Overall it was a nice place but given all the options nearby I would probably not stay there again.”