Orlando Rent A Villa by Eagle Management

“Lights not working in three rooms took 2 days to get bulbs replaced. Garbage from previous renter left behind when we arrived. Window screens damaged or missing on many windows. Stagnate water behind house fostered many mosquitoes. Couldn’t sit outside in the evenings.”

“The location is unbeatable and central to everything in Durango, whether you are walking, biking or driving. The backyard (and daily deer visits) was a highlight, very peaceful and quiet. The home was well-stocked with essentials, but the kitchen cabinets were cluttered with previous guests’ open leftover food—which felt strange and left no room for our own groceries. Unfortunately, cleanliness was an overall issue; the master bedding and bathrooms were dirty (we didn’t use the guest beds so I’m not sure about those) when we arrived. I cleaned them myself and sent photos to the host, who simply thanked me for the feedback. The house feels a bit cluttered and needs a deep clean, but it has great potential once the host dials in the cleaning routine.”

“I have booked this place for 10 adults since the cabain allows 10 people max. However, this place is suited for 6 adults and 4 kids as the description describes. What it does not mention is that Red Cliff charges an extra $100 fee per adult if exceeding 6 adults, otherwise they do not provide check-in instructions. Red Cliff should mention this $100 USD fee in the description or should limit the max number of adults to 6. I was expecting to get an extra bed or something in return for paying that fee but they do not provide any extra ammenities for that. They even ask you bring toilet paper with you because they only provide two rolls per bathroom. Avoid booking with Red Cliff properties. Unlike individual hosts who are welcoming and supportive, this company treats guests purely as transactions. Their focus is on charging fees rather than providing hospitality or assistance. Look for independent owners instead of corporate operators like this one.”

“This stay was very disappointing due to poor cleanliness. Upon arrival, dog hair was immediately visible on the welcome mat and throughout the home—on carpets, couch, bedding, pillows, and duvet covers in multiple rooms. It was so excessive that we avoided using the couch, and even brief contact with furniture left hair on our clothing. We promptly contacted the host with photo and video evidence. While someone was sent, the response was inadequate. Only a set of clean sheets was left, beds were not remade, and overall cleanliness did not improve. Despite claims of vacuuming, dog hair remained, and only one carpet was removed from a single room. This was especially concerning as someone in our group has a pet allergy, making the situation potentially unsafe. The handling of the issue fell below basic hospitality standards, and the property did not feel clean or properly maintained.”

“Nice little townhome with plenty of space, but if you plan on having a large family/ group be prepared to work a little extra to keep up with the host expectations. The check in instructions are entirely unclear and you can tell that it was a template for multiple properties. I asked weeks ahead what the late check out fee was, they said $35, then asked 1 week ahead and they switched it to $50 and that rubbed me the wrong way. Go ahead and clarify what the WiFi name is, they don’t actually tell you. The list of amenities is “there” but behind a paywall so just know you’re only getting a place to sleep at. With all that being said, it severed its purpose and that’s all that matters. I don’t think we’d book with them again, mainly if we are going to spend this kind of money then I’d rather do so at a resort where I don’t have to worry about hidden fees, inaccessible amenities, or basically doing half the cleaning in place of the house keeping crew.”

“The carpets were really stained and dirty. The living room furniture and area rug are dirty and not in good shape. The beds were extremely uncomfortable! Old and need replaced! The house needs a deep cleaning, it was surface cleaned with no dust and bathrooms were cleaned but walls, floors etc needs a good deep cleaning. There was very minimal content in the house, just bare necessities.”

“After waiting 5 hours to check-in (hosts couldn’t accommodate early check-in like we hoped), we arrived & the cleaning crew didn’t do the best. We thought waiting meant the home would be pristine- unfortunately, not the case. Not the hosts fault, however; very disappointing. A large home in a few hours would be very hard for any person/team to do a good job, but after waiting until 4, it should’ve been better. Lots of hair on floors & surfaces not clean, garbage left. I spent 3 hours cleaning & vacuuming the entire home - not what you want after a long travel day/waiting to get into your Airbnb, especially for what you’re paying. Hosts did help by refunding pool heat, which was appreciated, but honestly not enough. But worst of all at this home was the noise - a group rented the parking lot next door (odd in a neighborhood!) & partied late into several nights. No one could sleep! Hosts & security couldn’t help, police called 3 times! We may try Solara again, but not over this holiday!”

“Poor customer service. Responding about cold pool was condescending and did us a favor by refunding $30. Felt threatened the whole stay by price tags all over the house for lost items and penalties. Ok house pool is large for Florida hot tub never got hot or even warmer than the pool. Never again.”

“This is a mixed review. Positive and negative experience with this house. First and foremost, this house was everything we needed it to be. Great space, really like the 2 living room areas. Kitchen had all the necessary utensils and cookware. Really appreciate access to the washer and dryer. Pool area was nice, I would recommend getting it headed (we visited in April) beautiful weather but pool was chilly. The negative experience with this airbnb has a lot of hidden fees that they warn you about after you can cancel for full refund. They also tell you to bring your own toiletries (they mean it) I had to purchase my own hand soap, paper towels, toilet paper, etc. The biggest issue was all the doors that lead to the pool had an alarm on them and EVERY TIME the door opened the alarm sounded and was very inconvenient and loud. There was no way to silence or turn it off. the only way to re-enter the house without the alarm going off is that someone had to let you in.”

“I would like to say a nice home but didn’t like some of the rules like when I leave turn down the thermostat and make sure all lights are off. Also at checkout strip beds down, tidy up and wash all dishes and take all trash out. The price I paid for rental I think all that should’ve been included.”