NW Vacations

“Great access to downtown. Good views of the lake. However, we had consistent issues with our key card not working for the gated amenities (pool, hot tub) and we had to make several trips back to front desk anytime we wanted to use them. Additionally, the second day we tried to use the hot tub the water heater was clearly broken. The place was ok but outdated and small for the price we paid.”

“A ton of hairs stuck on walls”

“Great location ! The staff was super responsive and flexible in addressing any requests.”

“Great for a small family of 3 or couple”

“Great Location in Chelan!”

“Unfortunately, we had been eagerly awaiting this trip for our anniversary, to say I was less than impressed is an understatement. The overall experience much left to be desired. For starters, the pricing of the condominium stay rivaled that of a high end resort; the only thing lacking was the top of the line experience. I would have much rather upped the budget a tick for a stay at a proven lodging establishment, than what we were ultimately subjected to. There were no modern appliances, the bathroom rug was dirty/drab, the carpets in the hallway were filthy and weathered. The kicker? We were required to wash our own dishes, empty/take out our garbage across the property, and clear out the fridge. They did in fact have a coffee maker, we were merely too anxious to use it with the fear of it somehow getting damaged and the blame lying squarly on us. To say I will always remember my anniversary is one thing, to say it was for this bad of an experience, is something entirely different.”

“The house was perfect for our young family and we thoroughly enjoyed the location just outside Eastsound and quick drive to Moran Stare Park. Everything was just as described on the listing and above all the view off the back deck was incredible. Can’t wait to come back again!”

“Pictures are different from what the room looks like. Too expensive for a hotel with bare minimum amenities and bare minimum maintenance.”

“Was absolutely beautiful and truly a magnificent property. Loved everything about it. Hubby and I had a great stay and totally wanted to give 5 stars and knocking one off because on the day of check out we were panicking to make sure we had things out of the other huts as the property had switched the door codes at 9 in the morning. We still had an hour till check out and was totally locked out of rooms. Hoping we had everything and didnt seem to be missing anything. Would highly suggest not changing the locks until the 10 am check out. Thats my only suggestion.”

“Everything went well until the fire alarm went off for no reason at 6am on the day we had to checkout. They did not respond to the matter. What was worse was they did not acknowledge our need for a delayed checkout and also did not communicate to their cleaning team that we would checkout an hour later. It seemed far from the personalized airbnb experience we expect and more like a hotel with remote management that doesn’t care. They have just employed a call center to answer questions and have no authority to solve real problems. So everything is great until something breaks.”